Eyeglasses.com

Horrible customer service! Never answering calls or emails. Took over 2 weeks to complete my order and my glasses came in without AR coating and are horrible quality, I can't see in them at all. Total waste of money. I tried to email and call customer service but never got a response. Avoid this company and order your glasses/lenses elsewhere

Relatively new glasses frames broke. Two emails sent to customer care. After two brief pro forma "we're looking into it" email responses I called customer care repeatedly. Each time after a wait of two minutes my call was ended with a recorded response of "email us at customer care." I am stuck with new glasses that cost me $145 that are unusable.

We've ordered from Eyeglasses.com before and had great results. This order was no exception. Glasses arrived earlier than expected and the Rx seems perfect. But a couple of weeks after my wife received her glasses, one of the nose cushions fell out. I contacted eyeglasses.com asking if I could 'purchase' another cushion. 'Received a prompt response that they would try to determine if they were available. Within 3 days, 3 new cushions were delivered by UPS... and at no charge! 'Just don't find that quality of service very often today.

Nice frames. But these lenses are out of focus. The eye prescription I used works very well for reading my laptop computer with a previously purchased pair of glasses from 39glasses. Although I carefully checked the prescription values, while entering them into eyeglasses.com, the received glasses were out of focus. Needless to say, I was very disappointed. I intended to buy a second and third pair in different, more expensive frames. But now I will not. Eyeglasses.com used to be more reliable…

I was laughed at by the ophthalmologist because I have a special prescription for one eye that requires some unusual techniques (they told me they could execute prior to ordering), lied to about when these had shipped out (whole process took over 3 weeks), and ultimately given the wrong prescription. Tried to settle it with them in the form of a discount / refund, but they weren't willing to do anything to rectify the issue. Will be disputing this transaction with credit card company, as I don't want to ever deal with these folks again.

There's a reason they don't allow you to leave reviews on their website.

Paid express delivery, 6 days later there was no status. I contacted them, impossible to talk to a life person, so I chatter with a rep Sadie Clinton. She indicated falsely that I could not cancel my $625 order because it was already "sent". She also indicated that it was sent on 6 days ago but I paid regular mail. I advised her I paid express and she terminated the conversation. I contacted DHL with the number EYEGLASSES provided in my status and it said that an invoice was done but has not been sent (04/27/26). The other set of glasses I order their status indicates it is in "production" in 04/25/23. Very likely I will not accept the good if I ever get them and will contact my credit card company and just order my prescription order somewhere else. I wish someone would contact me to clarify this problem.

If you've got 2 months of time to waste on a 10 dollar pair of glasses then be my guest. The customer service is non existent. The communication is non existent. The opportunity cost is just not there. The fact that I was able to order and receive multiple pairs of glasses and sunglasses from several different companies in several different countries in a tenth of the time it took to get these is outrageous. Do NOT do it!

I had trouble getting new lenses and frames to replace the set I had gotten in 2019. I went through 2 sets from a local shop that had to be returned. Eyeglasses.com offered the right lens material and the right finish that 99% of online and in-person places just choose not to carry anymore. I got a better product at a better and fair price than was offered anywhere that I could find online or in person.

DO NOT order from these jokes! Frames broke in less than a month and they said due to wear and tear… two weeks of that was shipping! And Stefanie Rodrigues has to be the WORST customer representative I've ever encountered! Absolutely terrible service and NO resolution! Sincerely, single mom of 3 who you ripped off!

Compete scam. Pkaced my order in March 2023, was told that the frame is back ordered and will be available on May 20. My card was charged and I accepted to wait.
In early June my order was cancelled because "manufacturer discontinued this frame". My payment was refunded but lower amount than what was paid. Stay away from this fraudulent and scamming business.