Eyebuydirect has a rating of 4.6 stars from 11,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses and great quality. Eyebuydirect ranks 1st among Eyeglasses sites.
Not enough room to explain everything but I have filed complaints with both the FTC and BBB regarding a misleading google advertisement, hidden and obscured terms and conditions (white text on white background), and help chat that also misleads, moves goal posts, and talks in circles wasting your time. It's almost as if they count on people being drawn in with good deals being advertised, getting to checkout, it not working due to their intentionally hard to find and obscured terms and conditions but they've spent so much time picking their glasses they just go ahead and buy them at full price. Huh. Crazy. Of course this is speculation on my part I can't prove their intent obviously. Anyways, this is not ok, and I'd advise everyone to shop elsewhere.
Wide selection of frames and lens shapes. Program allowing you to see what finished product choices would look like on you is an added bonus. Transition lenses work perfectly..
I've been an Eyebuydirect customer for years, and have never been disappointed. After submitting my order, I received my newest pair of glasses within ten days. The difficult part is making a choice, because the selection is so expansive.
Many choices. Took a bit of time. Had some trouble re-checking size.
The only thing I would ask for is that you gave an option to pay the $25 to get a tester pair of the frames that we'd send back so we could see them on in person before purchasing
EyeBuyDirect is amazing! I've purchased several pairs of glasses from them and have always been extremely happy with the glasses I received. It's astonishing how much cheaper their products are than purchasing from an optometrist, for the exact same quality. If you are contemplating a purchase but unsure about online eyewear, don't hesitate to place an order from EyeBuyDirect!
Quality glasses at the most affordable prices. Great bonus rewards towards your next purchases is such an awesome perk! I am able to buy several glasses for all my separate needs ( computer work and everyday wear, outdoor, etc) at unbelievable low prices! I've saved so much money and this very important. I highly recommend Eye Buy Direct online
I have been ordering my glasses from eyebuydirect for over 7+ years. Its beyond compare and so easy to order exactly what you want. If I purchase a pair doesn't fit me the way I anticipated, I won't exchange them. I will gladly order another pair and keep the others as a backup. I can order 4 pairs from eyebuydirect and still have it be cheaper than purchasing 1 pair from an eyeglass chain store, even with including transition lenses. Anytime I am complimented on my frames I will always be vocal and express how eyebuydirect has made getting glasses enjoyable. -Thank you eyebuydirect the real G. O. A. T.
Always excellent like last night enjoying the help of a live chat 24/7. My family and I have ordered way over ten pairs of glasses and we keep coming back because we trust them to take care of us customer service, quality, and affordability all excellent.
Ive been using this site for ao many years and recommend it to absolutely everyone. As long as you have your script you can choose from thousands of well priced pairs. Their customer service is top notch. Ive needed to return a pair and had to use an insurance claim on another, both a rarity, but noth taking care of wirh no push back, and quickly. Highly recommend.
I appreciate the assistant and help over the phone with my prescription glasses. The Representatives was very patient kind & helpful, they explain to me what would be very helpful for my eyes Added too my prescription glasses,,. In two more years I will be shopping with them again for new glasses. Thank you Eye buy direct 👍🤓💙
Patient, kind, helpful, respectful. Expeience & knowledgeable, take time out too make sure the customer is satisfied & content.
Approaching a dozen or so pairs at this point and keep coming back! If I did needed customer service, it was always quick and pleasant. I always get compliments, love my frames and the lens options are great! Occasionally I run into issues with polarized sunglasses not being compatible to my (honestly mild) prescription with an astigmatism. Other than that, it's been awesome!
Used to buy my 6 year old glasses, with her being 6 we lost her expensive name brand pair, we got 2 new pairs for maybe 10% of the cost of the originals, and she said she even liked them better! They were lighter, easier to see through and fit her better!
I've ordered at least 10 pair of glasses from EBD in the last 5 years. I love them! So many promotions and deals, it gives me the confidence to order options. I love this because I can swap out for style but also to give variety on where they hit my nose bridge.
I needed some sunglasses and they had a decent selection available and reasonable prices. I like being able to try on the frames remotely. The turnaround time for receipt in the mail was about 2 weeks.
Each pair of glasses I've gotten have been great quality and lasted a long time. There are so many fun, unique pairs and I always get compliments! And the user interface is great and makes ordering so easy.
The glasses I ordered were too big for my face. I was able to exchange them for another pair without any issues. Customer service was fast, pleasant and helpful. My new glasses arrived quickly and are perfect. I will order again!
I really enjoyed scrolling through all the different styles and saving them to my favorites so that then I could narrow down to my top picks. Seeing all the glasses that I had liked all on one page then made it really easy to see what styles I really liked.
I have order many pairs of eyeglasses from Eyebuydirect and they haven't disappointed me yet. I have a very small face and the selection of frames are usually bleak. They are quick and professional every step of the way.
Love the newest styles available at reasonable costs. 👍👍👍👍
Only of my previous orders got lost in the mail and then quickly resolved it and resent the order quickly and gave me credit for a pair that was no longer in stock. Don't remember the date for this order
I can always find great deals on beautiful glasses. I like to mix and match and have multiple pairs and eyebuydirect, with their affordable selections, allows me to do that. I've only ever wanted to exchange one pair, and the customer service was easily the best customer service I have ever experienced.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.