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Eyebuydirect

Overview

Eyebuydirect has a rating of 4.6 stars from 11,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses and great quality. Eyebuydirect ranks 1st among Eyeglasses sites.

service
1,420
value
5,222
shipping
5,222
returns
130
quality
5,330
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241,632 reviews
+247
How would you rate Eyebuydirect?
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Arkansas
1 review
0 helpful votes
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UDAAP Violations
May 5, 2025

Not enough room to explain everything but I have filed complaints with both the FTC and BBB regarding a misleading google advertisement, hidden and obscured terms and conditions (white text on white background), and help chat that also misleads, moves goal posts, and talks in circles wasting your time. It's almost as if they count on people being drawn in with good deals being advertised, getting to checkout, it not working due to their intentionally hard to find and obscured terms and conditions but they've spent so much time picking their glasses they just go ahead and buy them at full price. Huh. Crazy. Of course this is speculation on my part I can't prove their intent obviously. Anyways, this is not ok, and I'd advise everyone to shop elsewhere.

Date of experience: April 25, 2025
Illinois
1 review
0 helpful votes
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Great overall experience!
April 30, 2025

Wide selection of frames and lens shapes. Program allowing you to see what finished product choices would look like on you is an added bonus. Transition lenses work perfectly..

Date of experience: April 20, 2025
Minnesota
1 review
0 helpful votes
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So Many Choices
May 4, 2025
Updated review

I've been an Eyebuydirect customer for years, and have never been disappointed. After submitting my order, I received my newest pair of glasses within ten days. The difficult part is making a choice, because the selection is so expansive.

Date of experience: April 24, 2025

Positive
April 13, 2025
Previous review

Many choices. Took a bit of time. Had some trouble re-checking size.

Date of experience: April 3, 2025
Virginia
1 review
0 helpful votes
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Testers
May 1, 2025

The only thing I would ask for is that you gave an option to pay the $25 to get a tester pair of the frames that we'd send back so we could see them on in person before purchasing

Date of experience: April 21, 2025
California
1 review
1 helpful vote
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Amazing Value
April 30, 2025

EyeBuyDirect is amazing! I've purchased several pairs of glasses from them and have always been extremely happy with the glasses I received. It's astonishing how much cheaper their products are than purchasing from an optometrist, for the exact same quality. If you are contemplating a purchase but unsure about online eyewear, don't hesitate to place an order from EyeBuyDirect!

Date of experience: April 16, 2025
Washington
1 review
1 helpful vote
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Quality glasses great prices!
April 23, 2025

Quality glasses at the most affordable prices. Great bonus rewards towards your next purchases is such an awesome perk! I am able to buy several glasses for all my separate needs ( computer work and everyday wear, outdoor, etc) at unbelievable low prices! I've saved so much money and this very important. I highly recommend Eye Buy Direct online

Date of experience: April 13, 2025
Nevada
1 review
0 helpful votes
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The price and quality are amazing
April 21, 2025

I have been ordering my glasses from eyebuydirect for over 7+ years. Its beyond compare and so easy to order exactly what you want. If I purchase a pair doesn't fit me the way I anticipated, I won't exchange them. I will gladly order another pair and keep the others as a backup. I can order 4 pairs from eyebuydirect and still have it be cheaper than purchasing 1 pair from an eyeglass chain store, even with including transition lenses. Anytime I am complimented on my frames I will always be vocal and express how eyebuydirect has made getting glasses enjoyable. -Thank you eyebuydirect the real G. O. A. T.

Date of experience: April 11, 2025
Hawaii
1 review
0 helpful votes
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Hawaii Customer Luvs EyeBuy Direct
April 20, 2025

Always excellent like last night enjoying the help of a live chat 24/7. My family and I have ordered way over ten pairs of glasses and we keep coming back because we trust them to take care of us customer service, quality, and affordability all excellent.

Date of experience: April 9, 2025
Pennsylvania
1 review
0 helpful votes
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Ive been using this site for ao many years and recommend it to absolutely everyone. As long as you have your script you can choose from thousands of well priced pairs. Their customer service is top notch. Ive needed to return a pair and had to use an insurance claim on another, both a rarity, but noth taking care of wirh no push back, and quickly. Highly recommend.

Date of experience: April 18, 2025
Washington
1 review
0 helpful votes
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U R definitely number one in my book.
May 4, 2025
Updated review

I appreciate the assistant and help over the phone with my prescription glasses. The Representatives was very patient kind & helpful, they explain to me what would be very helpful for my eyes Added too my prescription glasses,,. In two more years I will be shopping with them again for new glasses. Thank you Eye buy direct 👍🤓💙

Date of experience: April 23, 2025

Excellent
April 13, 2025
Previous review

Patient, kind, helpful, respectful. Expeience & knowledgeable, take time out too make sure the customer is satisfied & content.

Date of experience: April 2, 2025
Illinois
1 review
0 helpful votes
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Keep coming back
April 14, 2025

Approaching a dozen or so pairs at this point and keep coming back! If I did needed customer service, it was always quick and pleasant. I always get compliments, love my frames and the lens options are great! Occasionally I run into issues with polarized sunglasses not being compatible to my (honestly mild) prescription with an astigmatism. Other than that, it's been awesome!

Date of experience: April 3, 2025
California
1 review
0 helpful votes
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Best price for quality glasses
April 22, 2025

Used to buy my 6 year old glasses, with her being 6 we lost her expensive name brand pair, we got 2 new pairs for maybe 10% of the cost of the originals, and she said she even liked them better! They were lighter, easier to see through and fit her better!

Date of experience: April 12, 2025
Georgia
1 review
0 helpful votes
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Easy to order and great return policy.
April 19, 2025

I've ordered at least 10 pair of glasses from EBD in the last 5 years. I love them! So many promotions and deals, it gives me the confidence to order options. I love this because I can swap out for style but also to give variety on where they hit my nose bridge.

Date of experience: April 9, 2025
Arizona
1 review
0 helpful votes
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Just What I Wanted
April 14, 2025

I needed some sunglasses and they had a decent selection available and reasonable prices. I like being able to try on the frames remotely. The turnaround time for receipt in the mail was about 2 weeks.

Date of experience: April 4, 2025
Michigan
1 review
0 helpful votes
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Great glasses, great prices, great deals!
April 19, 2025

Each pair of glasses I've gotten have been great quality and lasted a long time. There are so many fun, unique pairs and I always get compliments! And the user interface is great and makes ordering so easy.

Date of experience: April 8, 2025
Massachusetts
1 review
0 helpful votes
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Exchange was super easy
April 23, 2025

The glasses I ordered were too big for my face. I was able to exchange them for another pair without any issues. Customer service was fast, pleasant and helpful. My new glasses arrived quickly and are perfect. I will order again!

Date of experience: April 13, 2025
Oklahoma
1 review
0 helpful votes
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Ordering is fast and easy!
May 3, 2025

I really enjoyed scrolling through all the different styles and saving them to my favorites so that then I could narrow down to my top picks. Seeing all the glasses that I had liked all on one page then made it really easy to see what styles I really liked.

Date of experience: April 22, 2025
Nevada
1 review
0 helpful votes
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Love the prices and selection
May 4, 2025
Updated review

I have order many pairs of eyeglasses from Eyebuydirect and they haven't disappointed me yet. I have a very small face and the selection of frames are usually bleak. They are quick and professional every step of the way.

Date of experience: April 24, 2025

Great affordable options
April 13, 2025
Previous review

Love the newest styles available at reasonable costs. 👍👍👍👍

Date of experience: April 3, 2025
Iowa
1 review
0 helpful votes
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Responsive customer service
April 26, 2025

Only of my previous orders got lost in the mail and then quickly resolved it and resent the order quickly and gave me credit for a pair that was no longer in stock. Don't remember the date for this order

Date of experience: April 16, 2025
Texas
1 review
0 helpful votes
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Amazing
April 20, 2025

I can always find great deals on beautiful glasses. I like to mix and match and have multiple pairs and eyebuydirect, with their affordable selections, allows me to do that. I've only ever wanted to exchange one pair, and the customer service was easily the best customer service I have ever experienced.

Date of experience: April 9, 2025