Quick delivery. Had to pay for return shipping of 1 pair of glasses. Still have not received my refund. But they said 10 - 14 days. I'll contact soon if not received.
Good service, quick delivery, great product - my second pair. The selection here is very good AND they offer clip-ons for my glasses!
Super easy finding what I was looking for and quick checkout, and fast delivery. I highly recommend shopping for glasses here!
So so. All the email "updates" were the same. The didn't give me any new information on the progress of my order.
Fast ordering, good customer service. Product came as expected
Have been purchasing from eyeglasses.com for a few years, the lenses they use are better than any other online eyeglass shop!
Reasonably priced, straightforward online ordering, communication received when the item was shipped along with tracking. The item was received in good condition and I'm pleased with the order.
Perfecto
Estoy bien cómodo con estos lentes, puedo hacerme otros
Good experience.Just a pain in the butt filling out this review. I had to verify I wasn't a robot five times. I also had to type at least 50 characters for this review.
I have been a customer for many years. I have found eyeglasses.com to be reliable and competent. Their selection of frames is amazing. My progressive lenses always fit perfectly.
Glasses are excellent. No problem with that. There was almost a month delay however. No explanation for that.
Nice frames. But these lenses are out of focus. The eye prescription I used works very well for reading my laptop computer with a previously purchased pair of glasses from 39glasses. Although I carefully checked the prescription values, while entering them into eyeglasses.com, the received glasses were out of focus. Needless to say, I was very disappointed. I intended to buy a second and third pair in different, more expensive frames. But now I will not. Eyeglasses.com used to be more reliable…
I ordered 3 eyeglass frames. When myorder was received, the invoice said all 3 were shipped and all 3 frames were charged for. Only 2 pair of frames were received in the box. I called customer service and they coordinated shipping the 3rd frame. Thank you.
I ordered several frames from this company over their website. When they finally arrived, the sizing didn't remotely compare to what I had ordered - very little attention paid to details. Communicating with the company by phone or e-mail is impossible. However, they were very prompt in charging my credit card.
If you wanted to run a small test regarding the veracity of my comments then just try contacting them for yourself using the information listed on their website. I hope you are successful.
I will not be doing further business with Eyeglasses.com.
Replaced lenses in store-bought sunglasses with prescription lenses. GREAT!
I had bought a set of frames several years ago. They were getting pretty beat up. Went back a couple of weeks ago and reordered another pair.
Quick delivery, perfect shape.
They replaced the lenses in a pair of my glasses but put the bifocal line too high so it interferes with my distance vision. I have tried to contact the to have the redo this mistake. Tried their online chat, sent an email to customer service, and called multiple times. No one is ever available to speak by phone and I never get a return email. I can't use the glasses they sent and the company won't respond. Non existent customer service.
Horrible customer service! Never answering calls or emails. Took over 2 weeks to complete my order and my glasses came in without AR coating and are horrible quality, I can't see in them at all. Total waste of money. I tried to email and call customer service but never got a response. Avoid this company and order your glasses/lenses elsewhere
Overview
Eyeglasses.com has a rating of 4.3 stars from 2,955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention and quick delivery. Eyeglasses.com ranks 156th among Eyeglasses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members