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EricDressReviews 1,759

2.8
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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
595
value
579
shipping
587
returns
451
quality
558
Minnesota
2 reviews
3 helpful votes
Follow Heather M.
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Wellll I was going order a large amount from this site, buttttt I changed my mind after reading these reviews. So thank you everyone that took the time. I got completely screwed over by closetjealousy.com so now I'm apprehensive about ordering from sites that are not main stream... so again thank you everyone for saving me a headache and money! Xo

Date of experience: May 21, 2014
ericdress e. — EricDress Rep
over a year old

My dear friend:
Thank you for your information. Acutally you misunderstand us. you know we have more than 10,000 orders a month, and they all made in order. For us we can make our best to make the problem less, but it will still have some small problems, but we can contact customers to solve their problems, don't you think it is good?
You can also write to me here: service@ericdress.com or info@ericdress.com
We can talk more in details.
Our sales manager will solve your problem
Thank you for your feedback
Ericdress

France
1 review
3 helpful votes
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I bought a necklace from this website, it is shining

Date of experience: May 21, 2014
France
1 review
1 helpful vote
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I just scanned this website, the stuff are beautiful, and i am ready to buy some expecting!

Date of experience: May 20, 2014
KR
1 review
1 helpful vote
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Love this website!
May 15, 2014

Love this website! I bought a wedding dress from this site, it is really what i want

Date of experience: May 15, 2014
KR
1 review
0 helpful votes
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It's really a good dress. I love it very much. But wait for it for a little long time worth it

Date of experience: May 14, 2014
Mexico
1 review
0 helpful votes
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I bought a dress on this site. It looks beautiful and fits me well. Thank u

Date of experience: May 13, 2014
Minnesota
1 review
1 helpful vote
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Ericdress is the worst company ever! My mom ordered a dress for my wedding on their site and it came to her w/ beads falling off and a stain on the belt! Not to mention the top half didn't look as nice as in the pictures. She asked for part of her money back and all they would give her was $10 off her next purchase! She now has to go through a dispute process w/ paypal about the whole thing! Thank god she didn't use a credit card or she would be screwed out of $150. Ericdress sucks and all their crapy dresses come from china and you can't even talk to a customer service person b/c their phone number is for china! Oh and they charged her $150 for this terrible dress and marked it as $67 on the statement that came w/ it so they didn't have to pay customs!

Date of experience: May 11, 2014
ericdress e. — EricDress Rep
over a year old

My dear friend:
I'm so sorry for the problem you have met. Could you give me your order number so that I can check it for you? I'll communicete with my workmates and give you a satisfied answer. Maybe we can alter it for you.
You can also write to me here: service@ericdress.com or info@ericdress.com.
Our sales manager will contact you.
Thank you for your feedback.
Ericdress

Australia
1 review
2 helpful votes
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If it would let me it would rate it 0, i ordered red evening dress for my formal which is only few weeks away, its was so beautiful BUT IT WAS 3 TIMES BIGGER THEN ME, WRONG SIZE, tried contacting them but their phone number is always disconnected, and i had no respond to the emails i have been sending... so took it to teller and have to pay $150 to resize it and bought the dress by $180. Such waist of money it was, and I'm very disappointed and never buying anything form ericdress again. http://pdfeducationsupplies.com.au/wordpress/wp-content/uploads/2013/11/Sad-face.gif
As soon as they receive their money they don't care about anything else.

Date of experience: May 11, 2014
ericdress e. — EricDress Rep
over a year old

My dear friend:
I'm so sorry for the problems you have met in buying dress from our website. I can make sure we will be very active to solve the problems. Could you give me your order number so that I can check it for you? I will learn about the details of your order and communicate with my workmates
About it. We will solve your problem as soon as possible.
Sometimes our phone is busy and we did answer all e-mails. So I'm so sorry for the situation you have met.
You can also write to me here: service@ericdress.com or info@ericdress.com.
Our sales manager will cntact you.
Thank you for your feedback.
Ericdress

Italy
1 review
0 helpful votes
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Very cute, i wore this to a job interview yesterday and i looked great!

Date of experience: May 8, 2014
Minnesota
1 review
1 helpful vote
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I ordered shoes and I had them express mail it to me but I have not received it. It'll be a week tmrw and guess what? No shoes. I tried putting in my order number and transaction number both said it's not recognized. I will NEVER buy again from this site!. I've never had any issues like this when ordering online. I sent them my receipt via picture message but they responded saying it was not recognized. Please stay away! Stay far far away from this site. I don't post reviews much but because I'm so upset and in disbelief I have to share with others who don't know!. Run!

Date of experience: May 8, 2014
ericdress e. — EricDress Rep
over a year old

My dear friend:
Could you give me your order number so that I can check it for you? You said your order number
Is not available. So give me a screen shot. I will communicate with my workmates for your problem. And we will try our best to solve your problem.
You can also write to me here: service@ericdress.com or info@ericdress.com.
Our sales manager will contact you.
Thank you for your feedback.
Ericdress

Italy
1 review
0 helpful votes
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I got quite a few compliments on this shirt. It looks great with leggings and boots.

Date of experience: May 8, 2014
Australia
1 review
1 helpful vote
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Terrible!
April 28, 2014

Terrible! Don't go near this site.

My custom dress arrived with the waist measurement all wrong, they made it about 8cm too large. When I complained, they have told me that the photos don't prove anything (even thought they clearly show the waist is the wrong measurement). I am trying to send it back so they can see it but they aren't responding.

They told me to take it to a tailor to adjust it! After paying good money to have them make the dress properly!

I have ordered off jjs house, much better service and quality. I had no issues with them if you are after a custom dress.

Date of experience: April 28, 2014
ericdress e. — EricDress Rep
over a year old

My dear friend:
I'm so sorry for the problems you have met. Could you give me your order number
So that I can check it. I will communicate with our sales manager about your problem.
And give you a satisfied reply.
You can also write me here: service@ericdress.com and info@ericdress.com.
Our sales manager will contact you.
Thank you for your feedback.
Ericdress

California
1 review
2 helpful votes
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I ordered a pair of shoes from this site for my wedding about 3 weeks ago. Some people remark that they received their items very late however, I have not received anything. I tried to use the live chat option to speak with a representative and was unsuccessful. She told me she was busy right now and to leave my order number and email and she would contact me there. I have NEVER used a live chat option and had the representative tell me "I'm too busy...". When I tried to open a dispute, the page would not submit, told me the order number was incorrect, and even timed out causing me to have to start over. It is damn near impossible to get through to them other than just sending them an email. I also ordered from www.shoespie.com and I think they are the same company running the same scam. They websites are a lot alike, especially when you display tracking information... it is identical. It is a scam... PERIOD and they have unfortunately ruined aspects of my wedding. I will be posting about this on youtube as well as all of the social networking sites to save other people from getting scammed

Date of experience: April 22, 2014
ericdress e. — EricDress Rep
over a year old

My dear friend:
I'm so sorry for the problems you have met. Could you give me your order number so that we can
Check it for you. I will reply you soon.
You can also write to me here: service@ericdress.com or info@ericdress.com.
Our sales manager will contact you.
Thank you for your feedback.
Ericdress

Kenya
1 review
1 helpful vote
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This site is a scam, i do not know much but the supposed owner buys articles and have them posted here. The instructions of writing the article is to pretend you purchased a dress and you received good customer service. I will not just sit and watch people lose their money. It is time to finally come clean. Do believe the positive reviews, they are fake and bought for a dollar, just one dollar!

Sign
Concerned person

Date of experience: April 19, 2014
ericdress e. — EricDress Rep
over a year old

My dear friend:
I'm so confused why you said this? We are a company seated in China and we have millions of costomers to buy articles from our website. Of course they write good reviews for us. The quality of our articles are good.We also reply the e-mail of our customer in few minutes. Trust me, we are a honest company.
Ericdress

Illinois
1 review
1 helpful vote
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WARNING!
April 19, 2014

WARNING! Ericdress is a scam site out of the People's Republic of China. You may receive something but it won't be new and there is no one to resolve issues if you have them. We purchased a prom dress and it come with spots all over the chiffon. Definitely a used product. Their answer; wash them out, we give you $5.00 refund on a $100 purchase! After 2 emails it goes on auto-reply. You will not get your money back for an unwearable dress! WARNING! - The website is a scam! They do not have any business ethics and take no responsibility for their defective products.

Date of experience: April 18, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Very glad to receive your feedback to us.
We are a goog company in the world. And our products have the high quality and the dresses are all new and gorgeous. If your dress size is not between US size 2 to 26, we will customize your dress as your orders. Could you give us dress picture with spots and your order number? We will check information and send email to you. Also we do not reply information automatically but manually. If you have any problems, please send email to service@ericdress.com or info@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback.
Ericdress

California
1 review
21 helpful votes
Follow aim S.
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How beautiful applique! Material is also very good, I can't wait to wear it then suddenly surprised to find that changes a lot of young, short dress than long gown may seem a bit more playful and doesn't need so solemn, overall a very pleasant shopping, this time I will continue to support the site, and strongly recommend more good friends.

Date of experience: April 18, 2014
Louisiana
1 review
1 helpful vote
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So I made a purchase on Eric dress about a week and a half ago and all I receive was a paypal receipt for my payment. No shipping info or order number. Is that normal with this site?

Date of experience: April 17, 2014
ericdress e. — EricDress Rep
over a year old

My dear friend:
You said you don't have an order number. Sometimes this will happen. Please give me your transaction ID so that I can check it. I will reply to you as soon as possible.
You may also write to me here: service@ericdress.com or info@ericdress.com.
Our sales manager will contact you.
Thank you for your feedback.
Ericdress

California
1 review
0 helpful votes
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Brought prom dress last month, arrived on time with lovely dress/Thank you!

Date of experience: April 17, 2014
Canada
1 review
1 helpful vote
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I have not ordered from this or any other similar site. It is this simple: they are scammers out to make money. Bottom line. These businesses operating out of China, are breaking international copyright laws among other things. They use cheap labour, many times child labour, and it is common knowledge that the sizes are always "off" on counterfeit apparel. The money they make may be funding less than desirable organizations. Be ethical and shop in your own country. If you have to save money, that is what ebay and kijiji are for, or secondhand stores.

Date of experience: April 5, 2014
ericdress e. — EricDress Rep
over a year old

My dear friend:
I don't think you know our website very well. We are a good company built in China. Our product have low price but good quality. Of course you can buy some articles from our website. Then you can have a judgement.
Anyway, if you have any other questions, you may write to me here:service@ericdress.com or info@ericdress.com
I will make sure that our service manager contacts you for details.
Thank you so much for your feedback.
Ericdress

GB
1 review
21 helpful votes
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I just recieved this dress on Tuesday afternoon. It is gorgeous! I ordered it in Dark blue and it's beautiful and well-made. I had it made to fit and the fit is perfect! This is the second dress I've ordered from dresswe and and I would recommend to anyone. Thank you ericdress!

Date of experience: April 3, 2014

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.


ericdress.com
London, England, United Kingdom