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EricDressReviews 1,759

2.8
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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
595
value
579
shipping
587
returns
451
quality
558
Utah
1 review
21 helpful votes
Follow february w.
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I was very happy with my dress, I ordered it in white with custom measurements. The dress arrived on the exact day that it was supposed to, and was packed nicely. The quality of the dress was superb, and it fit perfectly. I would definitely recommend it :)

Date of experience: April 1, 2014
Washington
1 review
31 helpful votes
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I was amazed when i received this dress within three days! The online chat with Vincent was outstanding and he was most helpful. The dress is really really stunning! The workmanship is perfect and its fits beautifully. Many people have enquired where I found this dress and its resulted in many of them getting the details of this site for dresses they are hunting for and are unable to find in my country. Well done to all. And i wish you all the very best for you all. I am going to order another dress tomorrow! Thank you for all your hard work.

Date of experience: March 30, 2014
Maryland
1 review
1 helpful vote
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I am currently dealing with a claim with ericdress! I ordered tow shoes on February 23,2014 and mid March I never received them so I contacted paypal. After a little over two weeks I received one of the shoes. When the shoe can it was poor quality and to big. I contacted pay pal again and let them know only one pair came. I also let them know the shoe was not what I ordered. Ericdress offer me a partial refund of $30 after I paid $167.65. What a smack in the face. I didn't not accept that offer and look forward to pay pal getting to the bottom of this poor service. This website is a fraud and will try to take your money! DO NOT ORDER FROM THEM! You will regret it later. Stay away and warn your friends and family!

Date of experience: March 30, 2014
ericdress e. EricDress Rep
over a year old

Hi dear friend,

Could you please give me your order number so that I could check that for you.And if possible please let me know your contact info as that I could let our service manager to call you for solution.
I believe if the size & the shoes are not correct we could make the refund. That's ok for us. Just send the order number to us with your problem.

Thank you so much for your feedback.
Here you may write all info to us: service@ericdress.com or info@ericdress.com

Thank you again.
Ericdress team

South Dakota
1 review
2 helpful votes
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Order number is *******
Gosh how naïve I was if only I knew to read reviews about ERIC DRESS Company I would have never ordered my "Fabulous Pearl Closed Toe High Heels Women Pumps" for $127.82
The processing time was showing 5-7 calendar days, and shipping time 2-8 calendar days
I ordered them on January 31st 2014 and I got them on March 25th
I ordered size 9 and I got size 8 ½
They are very tight my toes are squeezed I know I won't be able to wear them all day long and dance with them they are way too tight they are pretty don't get me wrong but they are so tight and poorly glued inside. Now my wedding is on May 31st now I need to look for wedding shoes... again... the reason I bought them was because they looked so beautiful and expensive, I didn't know where they were coming from. If I only knew... I say stay away from anything that is exported from China. When you e mail them they always say "don't worry" "you worry too much" or they will tell you we have no control once the package leaves CHINA... HELL the shoes were still in China... they would not respond to your e mails... they would ignore you... they want you to call them... but when you leave them the message they won't call you back... this is messed up business... DO not and I say again DO NOT order anything from them. Unless you are not about quality... and unless you are ok to wait forever... and if you are ok to wear something that won't fit you correctly... ridicules business... and their workers are a joke... they don't care because if they would they would respect you... your time... and your business... they know you won't do nothing to them... and that would be the truth... and the funny part is I cannot sent those shoes back to them because the package would cost me close to $200
So... that's my experience with them... never again... ever...

Date of experience: March 28, 2014
ericdress e. EricDress Rep
over a year old

My dear friend:
I'm so sorry that you met many problems to buy our products. It took a long time for you to receive your pumps and the pumps are smaller than your size. I will communicate with my workmates for your problems. Actually, our products are of high quality, and we are active to solve problems our customers have met.
Anyway, my workmates will deal with the problems of your order 114748. We will try our best and win your trust.
You may write to me here:service@ericdress.com or info@ericdress.com
I will make sure that our service manager contact you for details.
Thank you so much for your feedback.
Ericdress

Nebraska
1 review
1 helpful vote
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I was all set to purchase 5 handbags, then I looked for a coupon code and came across this site. Thank you for warning me against purchasing from them... If it's too good to be true, it probably is. I read the positive reviews and it blew me away that they think any American would actually buy that crap - the good reviews (EVERY ONE OF THEM) was obviously written by an employee of the company - none of them are written in proper English and I don't trust that one single bit. Buy American! At least you know what you are getting!

Date of experience: March 26, 2014
ericdress e. EricDress Rep
over a year old

My dear friend:
I’m the employee of this company. Have you bought some products from our Website. Actually, you can get products of good quality here and good service will be for you. We will surprise you.
You may write to me here:service@ericdress.com or info@ericdress.com
I will make sure that our service manager contact you for details.
Thank you so much for your feedback.
Ericdress

California
1 review
0 helpful votes
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Yesterday i got the dress, i love it, is't beautiful, but the delivery not fast

Date of experience: March 26, 2014
Virginia
1 review
3 helpful votes
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I was so excited to finally be able to afford a wedding dress that i really wanted. After 3 weeks my dress arrived today:-( i cried all day. First the color is horrible. I ordered champagne color.the top half is good the bottom is some horrible peach color it dosent even match. I wear a size 8 so i ordered a size 10 to be sure it would fit guess what still wont fit its about 3 sizes to small it wont even zip half way up.the sewn lace flowers around the bottom are coming off and strings are hangin everywhere. Plus it still has stick pins all in the dress that was left behind. It is so long i would have to wear stilts to my wedding. Then my invoice thst came in my box said 78.00 when i paid over 230.00. This was a bad expierence for me i will never shop ericdress again now i have a horrible dress and no money to replace it!

Date of experience: March 25, 2014
ericdress e. EricDress Rep
over a year old

Hi dear friend,

Could you please let me know your order number? I will check the wedding dress info for you.

So sorry about the problem you have had and the unhappy we brings to you.

You may write to me here: service@ericdress.com or info@ericdress.com
I will make sure that our service manager contact you for details.
Thank you so much for your feedback.
Ericdress

Colorado
1 review
1 helpful vote
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I ordered a dress close to 3 weeks before prom. I paid for expedited shipping as well. Lets say, according to the tracking information, my dress still hasn't been shipped and its been 15 days. I've tried contacting them in several ways from live chat, where they told me they were too busy, to direct messages, to emails, to phone calls to no avail. My $178 was taken from my account, and this has absolutely been an anxiety filled frustrating experience. Its all too late now. So unfortunately awful. I will be raising hell here soon if nothing is done. What a joke of customer service. WILL NEVER recommend this site, and it should be brought DOWN! I AM going to the BBB very soon.

Date of experience: March 24, 2014
ericdress e. EricDress Rep
over a year old

Hi dear friend,

Could you please let me know your order number? I will check that for you.As for our factory are making more dresses than before, so it takes times to tailor.We have hire more service stuff, so I believe your problem would be solved soon.

So sorry about the problem you have had and the frustrating we brings you.
Help receive your order number, and solve your problem soon.

You may write to me here: info@ericdress.com
Thank you so much for your feedback.
Ericdress

Kenya
1 review
24 helpful votes
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I really wanted a party dress for my upcoming friend birthday. Browsing through ericdress.com website, this particular beige in color, short yet elegant dress caught my attention and I decided to go ahead and make my order. After all, I still had time to wait for the dress to be shipped as the party was in a month.
The dress was beautiful in the picture and it just made me eager for it to arrive. I constantly contacted them with my order number and was happy that they always received my calls as well as replied to my emails. They responded to me very politely and assured me that my dress will be ready soon. Some clients claim that the phone number does not go through but it is false, maybe they should recheck the number they dial. My delivery was made one week ago and I am very happy with what I got; exactly what I wanted. I am satisfied and will definitely order more from ericdress.com.

Date of experience: March 23, 2014
Switzerland
1 review
3 helpful votes
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I ordered my wedding dress from them. Eric dresses of course and the dress came dirty like they trampled on it or swept the floor with it.
No 2: the left side was longer than the right side. I had to take the same dress to a dressmaker to remake half of the dress again. And after to the dry cleaners. Seriously if this website isn't real just stop taking people's money because I work for it and being deceived isn't a good thing..

Date of experience: March 22, 2014
ericdress e. EricDress Rep
over a year old

Hi friend,

Could you please send me your order number? As for the dress problem, we have the service manager who will help you with that.

And you may send the email to our customer service department for any kinds of problems, we will reply the email within 2 days: service@ericdress.com

Thank you for your feedback.
Ericdress

Pennsylvania
1 review
1 helpful vote
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What a joke!
March 21, 2014

What a joke! The tracking number they gave me did not work, so I couldnt track my order. I emailed the company twice and no responce at all. I recieved my order 2 wks after I ordered. As soon as I put the jacket on the zipper broke and not to mention the quaility of the jacket is trash... don't even waste your time with this co.

Date of experience: March 21, 2014
ericdress e. EricDress Rep
over a year old

My dear friend:
Could you give me your order number so that I could check it for you and solve your problem. You got it for two weeks because our products are all make-to-order and it needs about 8 days. I hope you can understand us.
If you have any other questions, you may write to me here:service@ericdress.com or info@ericdress.com
I will make sure that our service manager contact you for details.
Thank you so much for your feedback.
Ericdress

Nevada
1 review
1 helpful vote
Follow Susan R.
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Thank goodness my bank refused to fund this. I have ordered from similar sites before but did not realize ED too was based in China! I tried to order an MK bag, which looked legit but after reading the reviews here it was likely a cheap knock-off. Last time I ordered from a similar company the order did not get here for 6 weeks- it has been 10 weeks and still haven't rec full order; the "medium" dress was a 10 year old's shirt! Stuck with American companies, like Zulily. They are more expensive for good reason. All of the positive reviews are shills. Stay Away!

Date of experience: March 20, 2014
ericdress e. EricDress Rep
over a year old

My dear friend:
I'm afriad you haven't bought something from our website. We are a company based on China.
But we have a lot of customers overseas. They write good reviews for good quality and service of
Our company. These are all real.
You can also write to me here: service@ericdress.com or info@ericdress.com.
Our sales manager will contact you.
Thank you for your feedback.
Ericdress

India
1 review
19 helpful votes
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I have so many cherishing moments attached with Eric dress as it has served as one stop shop for me for all my special occasions. I bought my first prom dress from here and remember that day when I was the charm of the party. Everybody was impressed of my choice. Now, it’s my wedding and I have ordered a dress.

Date of experience: March 20, 2014
Texas
1 review
1 helpful vote
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Theis is the worst company ever! I have been waiting on a dress since Febuary 2014! I have sent them emails and called their ************** number and it rings busy day and night! I will be contacting the BBB and PAYPAL for a refund as well as having them blocked from any future solicitaion! :(

Date of experience: March 18, 2014
ericdress e. EricDress Rep
over a year old

Hi dear friend,

Firstly, could you please send me your order number? I will check that for you.

So sorry about the problem with our phone call. These days we are trying to fix that problem. But there are some others who can make the call to us everyday.
Now we are publish another telephone number on our site, you may try that one: +86-29-68508355

Thank you so much.
Ericdress

Canada
1 review
1 helpful vote
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This site is horrible I ordered March 10th 2014 and they emailed me a order number that does not work so I can't even check the status of my order then I emailed them but no one replied back to me. L only ordered shoes so all that bs about it takes time for them to make thing are lies. But they took my money off my card. If I would have known I could not speak to someone directly I would have never ordered from here... I want my shoes or my MONEY BACK ASAP AND I'M REPORTING THEM TO THE BBB. I would not recommend anybody to order from them cause this is horrible

Date of experience: March 17, 2014
Ohio
1 review
1 helpful vote
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They have HORRIBLE customer service! I have been trying to reach these people for 2 weeks! I have sent emails and the phone number listed is not a working number. I am starting to think this site is a scam and I am going to call paypal and dispute the payment and get my money back. So disgusted with Eric Dress right now

Date of experience: March 12, 2014
ericdress e. EricDress Rep
over a year old

Hi dear friend,

I am so sorry that you can not reach us via phone number. Could you please re-check the number? We are in China, maybe you could try with 010 ahead the number.
And here are our customer service email address: service@ericdress.com
Please check that again. Please be sure to check your spam folder if you don't see it in your mailbox. Thank you so much.

Because our dresses, especially wedding & occasion dresses, need a few days to tailor, so it do takes time to get.So sorry about that!

If that is ok, could you please offer me your order number and your email address via private message, I will contact our service manager to reach you as soon as possible.

Thank you.
Ericdress

Kenya
1 review
27 helpful votes
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Ericdress.com are outstanding manufacturers of wedding accessories, wedding dresses, prom dresses, wedding accessories and many other occasion dresses for both girls and women. Their main goal is to give women a classy and elegant look that will turn heads or the crowd. The prom dresses are beautifully made and the prices are pocket friendly.

To ladies who wants to have a wedding, ericdress.com will give a memorable wedding and make you the most shinning one in the wedding occasion. At an affordable charge, you will get far better quality items and services, which will be delivered quickly.

They also do unique and elegant prom dresses. Their fabric used to make this fabulous dresses are exquisite and perfect workmanship. Once you make an order, the professional and experienced workers will ensure that you get a quality dress that you will receive in time. The shipping is fast is very convenient. For a high quality dress at an affordable price, I highly recommend Ericdress.com.ww

Date of experience: February 21, 2014
Louisiana
1 review
1 helpful vote
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Whatever you do, please don't buy from these people. I ordered a dress on January 17th for a function that is taking place on the 28th of this month. Guess what, that dress was still processing, as of February 17th. I called the numbers and emailed them on several occasions and wasn't able to get through via phone! (The line was not in service) They were very responsive via email with information assuring me that I would receive my dress on time. (that never happened) Finally I sent them an email requesting my money back, in full, and for them to don't even bother sending the dress on top of me disputing my transaction via PayPal. Through PayPay i was able to get a response, but the response was that they ask me to close the dispute and let them send the merchandise. Being angry, I told them NO and don't send the dress because if they do I will refuse the delivery with the hopes of getting a full refund. After fighting with them for a few days, they finally refunded me my money. DON'T WASTE YOUR TIME WITH THIS COMPANY!

Date of experience: February 20, 2014
ericdress e. EricDress Rep
over a year old

Hi dear customer,

Could you please give me your order number, I will check that for you, And better our service.
I am so sorry for our processing time, coz our dresses are made to order, which do takes longer time than usual dress. But we will make sure your dress will be in you hand.
Moreover, could you please leave me the number you called, because our telephone is full-time star on, we won't miss any call. Maybe there are some problem with the number of ours.
Please leave me your order number so that I could check the reason and try to fix that.
Thank you so much for your feedback.

Ericdress team

Oregon
1 review
1 helpful vote
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I purchased items over 2 weeks ago and have yet to receive them. I received an email stating the items were shipped and I can track them. However, the tracking number does not exist and is not found. I tried verifying the status from the ericdress.com web site and it doesn't work either. There is no way to track the delivery of the order. Nor have I received the items. I didn't place a big order due to some of the reviews I read, in hopes of not having a bad experience. Still waiting to hear from the customer service dept. Unfortunately, I believe the reviews are true. I definitely will not order from this site again.

Date of experience: February 19, 2014
ericdress e. EricDress Rep
over a year old

Hi dear customer,
So sorry for the time you wait.

Coz our dresses are all made to order, so it do takes some time for shipping and making. I am sorry for that.
Could you please write to our custom service or give me your order number, I will check that for you, and I will make sure your items are on the way.And you will receive it.

Thank you so much for your feedback!
Ericdress team

Canada
1 review
1 helpful vote
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Hello
February 18, 2014

Hello
I recommend everyone to stay away from this site because they are scam! My sister tried to buy from them 2 dresses and she paid the money through paypal. The same day after paying she searched reviews about this site and was shocked that they were mostly against it.
Right away she emailed them asking them to return her money back and guess what was their response! They were like we can only give you the shipping money back. So she emailed them again and told them that it didnt even pass 24 hrs since she ordered the dresses and she needs her full payment back or she will file a case against them with PayPal and the credit card company... They replied back saying that they will give her money back and they said that they returned it back and all she needs to do is to wait for 3-5 days for them to appear!
Today is the 5th day and the money is not back yet!
Its not a trusted site and we will file a case against them since they didn't send the money back yet!

Date of experience: February 18, 2014
ericdress e. EricDress Rep
over a year old

Hi dear customer,
So sorry for your inconvenience.

I believe your money is on the way, if the dress haven't be made, all the payment could be returned.And as for our quality, I believe our quality is good, specially the wedding & occasion dresses, which is special made by our own factory.And designed by our own designer.
Could you please write to our custom service or give me your order number, I will check the refund for you, and I will make sure that your problem will be solved.

Thank you so much for your feedback!
Ericdress team

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.


ericdress.com
London, England, United Kingdom