The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
This summary is generated by AI, based on text from customer reviews
This dress caught my eye when I was in search of a homecoming dress. I was lost with the sizing because of reviews. I emailed a company that also sold the dress and asked them for a size chart. They were very helpful and responded quickly. I ordered a Large with the measurements 39.5", 33", 38". It fit perfectly. The dress itself zips up hard, I needed help zipping it. Overall, the dress was completely worth my money and I was amazed at the way I looked.
This is an absolutely beautiful prom dress. I felt so elegant when I was wearing this dress. I wore this dress to my brother's party and everyone kept saying how beautiful it was. I would definitely order it again.The price was incredible, the quality far better than to be expected at this price point, though not stellar, the gauze bottom is a little rougher than I expected. The shipping was fast and professional. Good quality for the price.
I wouldn't trust it.
I haven't bought anything from this sight but, I have seen some on the dresses and blazers literally on 3 other sites. The exact same photos, the models are even doing to same poses. On top of that some of the positive reviews seem to be fake.
It just seems too messy.
I wouldn't recommend it.
No one listen to the positive reviews that are on their site, have you not notice that not a single one is bad? And also on this one the grammar that the top reviews have are clearly used by a translator. This site CANNOT be trusted, i order my dress a month ago and it still hasn't come in. As the other reviews have said the people simply ignore your concerns and state excuses over and over. Do NOT trust this site. You'll lose your money.
Stay away from this web site! Cannot recommend it at all!
I bought cardigan from them and received completely different colour,
Instead of turquoise I got something gray! (and poor quality)
I sent it back to CHINA and got receipt from Post office,
Unfortunately I did not send it as registered, because customer service
From Eric Dress said it is not necessary and later on I could not claim to return my money back because PayPal said that my receipt from Post office is not enough!
Lost 20 euro and lot of hours/weeks trying to contact them by email - without any answer.
They sent me an answer just when PayPal started to be involved.
Unfortunately my case was closed and I lost my money!
Be aware of them!
Hi dear custom,
I sincerely apologize for the inconvenience you have had.
About your problem, I believe we could fix that, and could you please leave me your email address and your order number, if you would love to offer me your phone number that would be great.And I will make sure that our custom service will contact you soon.
Thank you so much for your suggestion.If you want all your information safety, please feel free to write us here: info@ericdress.com
Thank you again.
Ericdress team
It happened that on 12th December I placed an order for an evening dress that I was to use today on 25th December. The experience was cool with least Friction. I got the dress on 22nd and am on the dress as I write this review. I just came back from our evening party and the complements I got on the dress are fresh in my mind. It was a little expensive but The design and every feature of it is perfected. I love the mermaid flow down the waist. Wish to thank the site for helping me make the best out of my night.
STAYYYYYYYYYY AWAYYYYYYYYYYY FROM THIS WEBSITE! THEY HAVE THE WORST CUSTOMER SERVICE! THEY DONT EVEN SPEAK PROPER ENGLISH! WHEN THE WOMAN CALLED TO SEE WHY I DECLINE THE ORDER SHE INSISTED I EMAIL HER AND WHEN I DID SHE JUST SENT BACK A GENERIC EMAIL ABOUT WHERE THE PACKAGE WAS TOTALLY IGNORE MY CONCERNS! I ORDERED A 4 PC BEDDING SET AND THEY SENT SOME SMALL LIL PACKAGE AND ON TOP OF THAT UPS WAS CHARGING AND EXTRA 35.00 CHARGE FROM CUSTOMS. I DONT EVEN HAVE THE PACKAGE AND THEY REFUSE TO REFUND ME! 141.00 WASTED I AM SOOOO DISAPPOINTED! ONLINE THE BEDDING LOOKED SOO BEAUTIFUL, ALL OF MY FRIENDS WERE GOING TO BUY ONE BUT I HAVE SINCE WARNED THEM AND THEY WILL NOT ORDER! IM TELLING YOU DOOO NOTTT ORDER FROM THIS PEOPLE YOU WILL REGRET IT IN THE END. I WISH I COULD RATE THEM A NEGATIVE 10 STAR RATING. WORSEEEEEEEEEEE COMPANYYYYYYYYY EVER TO DEAL WITH IM SOOOO DISGUSTED WITH THEIR SERVICE!
Hi dear custom,
I sincerely apologize for the inconvenience you have had.And could you please send me your order number and email? I will make sure our custom service will contact you soon.And for your problem, the UPS charging, there must be some misunderstood. Coz we usually communicate that with our custom about that if UPS do charge some manual fee.
If you want all your information safety, please feel free to write us here: info@ericdress.com
Thank you again!
Ericdress team
I think this site is good. I bought a prom dress from them three weeks ago. To my surprise, the prom dress arrived yesterday. Within around 2 and a half weeks it had been fixed and shipped. Now the most important thing is not actually the speed of shipping but the quality. I checked the dress and what I can conclude is it is what it was in the picture. The chest area was a little creased but was straitened with a single ironing. Not to forget, the great discounts i enjoyed. This site is good based on my experience.
I would rate this a zero if only it would allow me to. The customer service writes unintelligible responses, they do not respond to your questions, they take forever to respond whenever the message you send is not in their favor, the only form of contact for US customers is via email (which as I already mentioned is horribly unreliable). It has been since Nov 27th since I have last heard from them. If this ever gets resolved, I do not see ever purchasing from this site in my future. This is by far, the worst treatment and most untimely treatment I have ever received.
Hi dear custom,
I sincerely apologize for the inconvenience you have had.
Could you please send us your email and your order number.If you prefer communicate via phone, that would better, please sent me your phone number.If you want all your information be safety, you could write to us here: info@ericdress.com
I will make sure that our custom service will contact you to solve the problem soon.
Thank you very much for your feedback.
Ericdress team
It's been 19 days since I'v ordered my jacket and when I tracked the item it said it was shipped 13 days ago. :(
Hi dear friend,
I am wondering have you got your lovely jacket?
Coz the feedback of yours are so important for us, so I hope all your problems have been solved.
Thank you so much for your feedback.
Ericdress team
This website absolutely must b a scam ieve called the number many many many times only to b on hold for litterally days. I send and email and I recieve some bogus reply. I ordered a dres about a month ago have yet to recieve it as well as being able to even track it. The worst customer service I litterally have ever experienced they do not DO NOTcare for there customers i am still waiting on my stuff payed about 125 with exexpedited shippingif iI could I would give no stars at all
If I could I would give EricDress ZERO stars. We ordered a Holloween costume and paid $24 for "expedited shipping" only to find out that it took two more additional days to even process our order -- way to go on that "expedited" order. Now we are without the costume for our Holloween party. Very disappointed.
The costume is amazing. I don't usually go to Halloween parties, but this year I was invited to 3 that I wanted to attend and I didn't want to be the only person not wearing a costume. I wanted something that was comfortable, classy, and that I could wear again in the future and this choice met those requirements perfectly. It was delivered quickly, is well made and true to size, fun to wear, and I receive lots of compliments every time I put it on. I switched out the cloth belt that came with the costume for a wide leather belt because the cloth one folds over on itself when you sit down. But it still rates 4 stars as far as I'm concerned!
I purchased frock recently, and perhaps the quality has gone up since early reviews. It is very well made, the small gold coins are stamped and embossed from thin metal, which keeps it light weight. The slightest movement sets them in sparkling motion, accenting the dancer's rhythmic moves to advantage. The overall length is 60" or 5 feet. The narrow portions to be tied have coin accents at the ends, and are each 12" long, so a woman with 36" hips can easily wear this very low. The black fabric is sheer to reveal the costume or skin beneath it, the bottom row of coins hang below the hemline. I have added a photo from a vintage pin-up shoot I did recently. For the incredibly low price, it would be great to own several different colors, and this could even be part of a sexy Halloween costume.
More a tight than a legging Very lightweight, you need to wear shorts over. Very much a tight and not so much a legging. Good for the lightest weight coverage, very breathable fabric. These are very comfy and sweat wicking. Great for a cool run or workout. Look great alone and with shorts on top. They conceal cellulite pretty well for tights, but I also ordered a size larger than I normally wear in jeans according to the sizing chart. I do not like them to be super tight. I got the black/pink, which are really just black. The only pink is inside the elastic band. I will be ordering anoher pair or two of these because I like them so much.
I can't believe it fits me! For the price, I was going to buy it anyway, but it fits! I love the jingle sounds it makes and plan to do my belly dance exercises with it starting tonight. I'm a 3x in women's clothes (22/24) and am so glad it fits my middle. I think the dance has already started to slim my middle. I love it. Loved it, taking a dance course, made extremely well. Please remember not everyone is small, some of us are a little heavier than should be, so if you could make them a little longer-wider(larger hips) that would be fantastic!
I recently ordered a pair of boots. The order keeps saying it's in process but I've been waiting for over a week and I get nothing. Does anyone know if this is a fake page or will I recieve my package soon?
Dear customer,
Thanks for your trust to ericdress! Don't worry about your order.As for we are far away from you, and the item has its own size, so it takes time to make it and ship to you.
Don't worry.If you really worry about that, you could write to our service: service@ericdress.com
And you just need to leave your order number ad your problem, our colleague will give you reply soon.
Hope everything will be fine.
And if you received our goods, and you are satisfied with our work, could you please make the reviews to 4 or 5 stars. Of course we will be keep working to make the site better.
Ericdress
Two months ago, my friend had a very attractive dress, I asked her where she had bought it. She had it from Ericdress I am usually into mall and boutique shopping but this time I had to change. We underwent an ordering procedure of which she guided me. I got a purple color so that we would not look same every time we are on the dresses. The long story shortened, the dress was delivered a month ago, It looks well designed, well sized and well packed. I had no friction with the site's customer care group. It took a little longer to arrive. However, for its quality, I would accept the length of time it took.
I have been trying out some sites. This site although it has a low rating, It delivered my blazer on time. The blazer is very cheap and was worth trying in case of anything I would not have lost much. It is well sized and fit for Casual wear. It is a three quarter sleeved blazer with a Korean design. It is well sized and it matches most of my jeans pants.
I wouldn't even give this site ANY stars! For one it gives you a delivery date... for what?! It has been going on 20 days now and I have yet to see any items that I have purchased! The customer service is inadequate... they won't give you a definite answer or tell you that they will refund your money. If you DO ask for a refund they have you jump thru so many hoops that it's not worth the time unless you spent more than $150-$200! Even then, they won't give you the full refund! This website is a scam. I read all the comments before I purchased items to check but I thought that they had so many cute clothes that I had to try it out. Thank goodness I did NOT purchase the $200+ that I wanted to spend and just tried out by purchasing two shirt/dresses! DO NOT PURCHASE ANYTHING FROM THEM... THEY ARE A SCAM! I'm out the items that I purchased and the money as well. I didn't get any refund nor the shirts/dresses. They tried to say that it was the address/info I gave them! BS! They get you by asking the question: building, apt, suite, etc...(I think) I live in a house so I put building. And still no delivery!
Hi dear friend,
I am so sorry to heard that.
You haven't got your items? Coz all items has its own size and color, and it take time to make them. Btw, we are so far away, it do takes time to ship to you.
We hope we could deliver the goods to you by ourselves.And we are trying to do that.
If that is possible, could you give me your email or you order number.
If you don't want to show your email address here, you may write to us: service@ericdress.com
We will try to fix your trouble.And please give us another chance.
Thank you so much for your time.
Ericdress
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Hi dear custom.
So sorry to get your worry. Ericdress has its own occasion dress and wedding dress, which are all belongs to one brand. As for the picture on our site, they are all took by our photographer team. Please feel free to find some video about our photo shooting.
And our wedding dress & occasion dress are in good quality.And we just made to order all the dresses for our custom. Hope that could put down your doubt.
Looking forward to your further suggestions. You may email us: info@ericdress.com
Ericdress team