DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
The website advertises a 10-18 day shipping time, but doesn't include "processing" time, during which the order will sit in their warehouse with a "packed" status for weeks. If you contact their customer support to find out when your package might arrive, they will basically tell you it will get there when they feel like shipping it out. This business is extremely sketchy and should be avoided at all costs.
I really wanted to like this place the clothes seem pretty awesome the designs the patterns the sweaters but half the time you order things you wait a long time only to find out it's out of stock and when things do arrive it is poorly made
Dresses not well made. The materials are very flimsy. Return process is RIDICULOUS & NOT EASY. Sizing was pretty accurate. I did by the size I usually wear and one size bigger.
I ordered a swim suit from dressily on 6/19 and was told I would receive the package in 8 to 10 days. Today is 6/30 and yet to receive my order. I was told that it would arrive o 7/2@ 9 pm. Very poor results.
"Dear Teresa，
We are sorry to hear that you haven't received your whole order.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from sitejabber.com"".
We will check the package status for you.
Best Regards
Dresslily Customer Service
I placed an order and they shipped it to an address not even in the same state. They have offered no resolution even though I contacted them before the package was delivered.
"Dear Kerri,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from sitejabber.com"". We will check the shipping address for the order and the package status for you.
Best Regards
Dresslily Customer Service "
Ordered a bathing suit and 2 dresses, I noticed the address was wrong never received product asked for refund and they stated the delivery people destroyed the package therefore no refund grrrrr THIS IS A SCAM company dont ever purchase anything from here just throwing money away
Dear Michelle,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from sitejabber.com"".
We will check the package information for you again and offer the better solutions for you.
Best Regards
Dresslily Customer Service "
My order was lost in the mail and this company refused to do anything about it. They made me pay for a new order and then when it arrived the size was way wrong, and they still refuse to do anything to help me. The dress I did receive was of poor quality and definitely not worth the 40 dollars plus shipping I paid for it. I definitely won't be recommending this company to anyone I know.
Dear Tara,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from sitejabber.com".
We are always happy to assist you.
Best Regards
Dresslily Customer Service
I downloaded the app and bought a dress since I wanted to treat myself after being in and out of the Er and the app had my old address. I went to Edit typed in my new address and saved it as my default address. Then I find out my dress got shipped to my old address which customer service was basically like we don't care, and now it's your problem to track down your dress and try to get it. I will NEVER EVER shop here again what a waste of time and my hard earned money!
"Dear Amy，
We regret that you are having delivery issues.
Customers are fully responsible for indicating the correct address and we cannot be held responsible for any incorrect information given by the customer.
We are unable to change the address once it left our warehouse.
You can check your package online, when it reaches to your old address, please try your best to pick up the package by yourself.
If you cannot get it, please check whether the shipping carrier can return the package or not.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from sitejabber.com"".
We are awaiting your reply.
Best Regards
Dresslily Customer Service"
They sent me 18 items of which 17 were garbage. Really low quality and weird sizes. Then I wanted a refund. They said that I should send them the packages and they would refund me the delivery cost afterwards.
So I trusted them. Then they refunded me only a part of what they should have. They literally stole money from me for no reason!
I absolutely advice against buying here!
Dear Mark,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
We have already refunded the full price you actually paid for your items and the full return postage to you. You can check your refund.
Best Regards
Dresslily Customer Service
SCAM COMPANY!
Promised to refund my postage but kept my money instead. The clothes are cheaply made in China. Horrible products sold from the website deceiving customers by showing beautiful images.
Items are not as described, arrived ripped and looked used.
They've blocked me from live chat because I've asked for my refund after returning the tissue like material clothing to their warehouse in Spain.
The website has a satisfactory button which doesn't work or bring up anything. I wonder why the satisfactory button doesn't work!
I still want my postage refund as promised.
Hope Jessica Chan and the rest of the incompetent managers reads this message,
Not sure why this company has a marketing social media team responding back to bad reviews. This company sucks and you all know that. It pays the bills though I suppose. I bet none of the people working for such ridiculous company would take the clothings if it was for free, that's how pathetic this company is as well as their products.
Dear Romi,
Thank you for notifying us of your complaint.
We have checked the value on the return receipt, the return postage is 13.7GBP, not 20GBP.
We have misread it as 20GBP and already refunded 14.21USD and 13.48USD to your paypal account for the return postage. Our return postage refund is more than your actual return postage. You can check your refund later with your paypal.
Best Regards
Dresslily Customer Service
I bought several items from their website and only half of my order was delivered and it was months and months after my order was placed. I was charged the full amount and only half arrived. The jewelry was extremely cheap and two necklaces broke after one wear. Terrible service, not good quality. Will never order from here again.
"Dear Meg,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers' shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from sitejabber.com".
We are always happy to assist you.
Best Regards
Dresslily Customer Service "
First I made an order in January 13,2021. I thought the prices were reasonable and maybe a little to good to be true. I looked at the return policy, the only thing that I saw was returns allowed within 30 days of receiving order, so I pushed my concerns aside. They immediately charged my card but I noticed my shipping information didn't change for a long time. I received my order today March 1,2021. I tried on all the clothes and they were all way too big. The quality wasn't that great and I wanted to return the whole order. Once I contacted Customer Service I was given three options. #1 keep items and receive a 20% immediate store credit. #2 exchange the items for correct size, pay for returning items to the warehouse and once it was received they would send me the correct size #3 pay for shipping the items back to warehouse and get store credit.
There was no option for getting my money back.
The quality of the items are subpar.
I would not recommend using them to anyone.
Dear Meghan,
We are sorry to hear that you are not satisfied with your order.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
Please note that it may take some time to update the shipping status online between major delivery hubs.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from sitejabber.com"".
We are always happy to assist you.
Best Regards
Dresslily Customer Service"
I ordered a dress and their locater inserted the wrong address. I didn't notice until a few seconds after the order went through. I changed it immediately and this was BEFORE the package shipped. Now that is my bad and my fault. But the order was sent to the wrong address. However, I contacted them and they wanted me to ask the person at the wrong address about the package. Something that I hesitantly did since we are in a pandemic. Luckily, my neighbor was nice and did tell me they never received it, despite USPS claiming to have delivered it. I contacted USPS and they sent an email saying the package was essentially lost. I kept dresslily up to date on these developments and each reply from them was curt and rude. I felt like I was basically treated like a criminal trying to steal from them. Or that is was some big drag to put up with me. That or they really don't care about their customers and just copy/paste replies to their tickets. The last message from them I read was especially rude. I just wanted what I paid for. Other COMPETENT online stores have policies and refunds for issues such as these. Judging by the other reviews, they clearly have no idea what to do when something goes wrong and it looks like it goes wrong a lot. I only ordered one other thing from them and I will never order from them again. There are other dress stores that will be less of a headache. I put this on a few other review sites, just to warn others away from the nightmare.
"Dear Karina ，
We are sorry to hear that you haven't received your order.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from sitejabber.com"".
We will do our best to help you.
Best Regards
Dresslily Customer Service
Easily the worst of the chinese clothing websites Ive used. I ordered something for my niece for Christmas. Went to a confirmation page. I check on the order after a couple weeks right before Christmas and they cancelled payment and the order without notifying me. Super.
"Dear Customer,
We are sorry to hear that.
We will send the order to you if you paid for your order.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
If it has not been paid with the time frame, the order will be cancelled automatically.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from sitejabber.com"".
Best Regards
Dresslily Customer Service "
I ordered Christmas dresses for my daughters back in November. It's Christmas Eve and nothing has arrived yet, and they won't let me cancel the order. I won't be using DressLily again.
"Dear J B.,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from sitejabber.com"".
Best Regards
Dresslily Customer Service "
I ordered some merchandise on 11/27/20! After, trying to track, no luck, chatting with them, and was told to" patiently wait!" Its now 12/15! Contacted BBB, Crefit card to hold on payment! Contacted Postal and USPS! Got a call from my local who told me there was no shipping label put on it until 12/11! They had tracked it for me! Hoping I will receive it by 12/2020! My goodness. What a run around! NOT worth it, al all! NOT ON MY SHOPPING LIST ANYMORE & ADVICE YOU NOT!
Dear Wanda，
We are sorry to hear that you haven't received your whole order.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from sitejabber.com"".
Best Regards
Dresslily Customer Service
Clothes take at least a month to get to you from China. Clothes are of flimsy, cheap material, and look nothing like the pictures. Sizes are all wrong too. Then when you try to return them, they LIE and say they never got the package!
"Dear Cathy,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
If you have returned your order, when we receive your returned package, we will exchange or process the refund for you.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from sitejabber.com"".
We are always happy to assist you.
Best Regards
Dresslily Customer Service"
We were charged for items that we never received and it said because we didn't pay but I have bank statements proving we paid had to call my bank hopeful we might get a refund
Dear Nicole,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as "complaint from sitejabber.com".
We will check the information for you.
Best Regards
Dresslily Customer Service
The first time I ordered from dresslily, it took over four months to get my item and it was nothing like I had ordered - and about 4 sizes too large.
I recently tried to give them another shot since my first experience had been about 5 year prior. It's been nearly two months since I ordered my items and sp haven't received them, nor has my money been refunded. When reaching out to their customer service, I was instructed to reach out to their carrier! It has been a complete run around and resolution does not look likely through this route.
"Dear Jessie,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from sitejabber.com"".
Best Regards
Dresslily Customer Service "
I sent back clothes to dresslily and they wanted the SCU number off the tags. They don't mention that and you need the SCU numbers to get a refund. $100.00 lost!
$#*!ty customer service and cheap clothes. Stay away from these people!
Very difficult return policy. No one to phone or email or text! Very angry with them. They send rotten clothes from Rose Gal even though they are called Dresslily and don't tell you! This another rip off company. You are better off buying clothes from Canada: better quality and not in US dollars.
"Dear Kathryn,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
If you have returned your items, when we receive the returned package, we will process the refund for you.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from sitejabber.com"".
We are always happy to assist you.
Best Regards
Dresslily Customer Service"
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Chris,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from sitejabber.com"".
We are always happy to assist you.
Best Regards
Dresslily Customer Service"