DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
I like the site and ordered more times from it and most probably will again in the future. Basically you get what you paid for. The quality is sometimes good and sometimes worse, but you should not await wonders by the prices.
The delivery also takes longer - up to 1 or 2 months, but that is expected.
All in all i am not disapointed.
Very nice site, did there a lot of orders. Everything comes in time. Good prices and quality of goods. Advise to buy only there.
Ordered a coat off dresslilly.com and it came fairlys quick considering it was from china to uk was of good quality and really cheap prices will be ordering off there again
I ordered a coat from this site. I use paypal and the money was taken out right away. I got confirmation email and was told I would get my tracking information when the article was shipped. I did not received any tracking information, so I tried to email the company, I was told my order number did not exist and the email will not go through without a tracking number, so I have no way to contact them. Also the next day after I placed the order my email account was hacked, and I receive a fraudulent email from "Paypal" inquiring about my account, it asked me to enter all my information again in order to be able to use my paypal account. On closer inspection the address was not paypal, but peypal. Thankfully I caught that and deleted the email. Coincidence, maybe but Im careful and in the last 9 years have never had my email hacked till now. Im sorry I didn't check this site before ordering from dresslily and you can be sure that I will from now on. Also after this happened I see many many complaints similar to mine about the site. DONT ORDER FROM DRESSLILY under any circumstances.***update***just letting others know. I opened a dispute with paypal and Dresslily refunded my money. Although without even communicating with me about my
Merchandise order. I would have liked the coat, but I least I didn't lose my money. Glad to hear some others got their merchandise, but I would never order from here again. If you do, use caution and paypal. Happy New Year.
Answer: Dear opici b. Thank you for your message. We will try our best to help you if you have any issues. Please kindly send me a private message if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service
Answer: Dear La L. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service
Answer: Dear Reba D. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. Thank you for your patience and kind support. If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you. Best Regards Dresslily Customer Service
Answer: Dear Denise H. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. You can contact us if you have any issues. Here is link: http://support.dresslily. Com/ Thank you for your patience and kind support. Best Regards Dresslily Customer Service
Answer: Obviously you shouldn't do this. Please read the reviews for DressLily, they are awful! Just cancel your order, and shop elsewhere
Answer: Dear Arlene J. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service
Answer: Dear Cricket r. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ We would study your case carefully and resolve it there and we are now awaiting for your reply. Appreciate your cooperation and kindly understanding in advance! Yours Sincerely Dresslily Customer Service
Answer: Dear Brianna o. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service
Answer: They run really small, and hard to return
Answer: Dear Janice H. Thank you for your message. I am sorry to tell you that we did not have the phone in pour website now, we will improve it in the future. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/ We will try our best to help you if you have any issues. Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service
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