DressLilyReviews 4,652

I ordered 5 items from Dresslily, and only 4 came. However, when I wrote to say that one item (jewelry) was missing, they responded quickly and refunded my paypal. Sometimes the items don't look exactly like they do online, but that's the problem with ordering online in general! I've had good customer service, and I'm happy with my purchases. I don't usually order clothes online from a store I can't visit in person because you can never know how they'll really fit. However, I like the accessories I ordered the first time, so I recently made a second purchase. I'm waiting for my handbag to come in the mail now, and if I'm still satisfied I will continue to shop with Dresslily.

DRESS LILY IS A SCAM- they are an awful awful site with TERRIBLE customer service.
I ordered 4 items off them last month, only 2 have arrived (about a month later) but they look NOTHING like the pictures- they might as well be different clothes. I have filled out a complaints form on their website, and where it says it takes 24 hours to respond, it took about 2 weeks; where they assured me the other two items were on the way, gave me a tracking number and website to a CHINESE tracking site so I couldn't read a thing- and then closed the case so I couldn't even reply! I am SO unhappy, they have completely scammed me and I want my money back. The clothes on the site look lovely and are tempting because they are so cheap, but believe me... THEY ARE HIDEOUS in real life, I never would have bought them. STAY AWAY.

DO NOT ORDER FROM DRESSLILY.COM. THIS IS THE WORST SITE POSSIBLE. THEIR CUSTOMER SERVICE IS HORRIBLE! THEY TAKE VERY LONG TO SHIP YOUR ITEMS. I was told I would get my items in 3-5 business days and i paid for expedited shipping. IT HAS BEEN WAY PAST 3-5 BUSINESS DAYS AND STILL I HAVE NO PACKAGE AND MY CARD WAS CHARGED. I write their customer service team and although it says they will respond in 24hrs they take up to almost a week to get a response from them. When they finally respond, the answer they give u is no where near the questions or concerns u addressed. At this point I just want my money back. I don't even want the stupid clothes. I WILL NEVER ORDER FROM THIS SITE AGAIN AND I DON'T THINK ANYONE ELSE SHOULD. IT IS A FRAUD SITE. IF YOU WANT TO GIVE AWAY MONEY FOR NOTHING IN RETURN, BY ALL MEANS GO AHEAD AND ORDER FROM THEM. I WILL NEVER DO IT AGAIN. HMMPH!

This company is horrible we never received our order but were charged and then they calmed it was out of stock even though their site said it was not AND they took out $ and confirmed out order. The first email they got back to me after a week offering of trade the item tell me when it was in stock or a refund when I asked for a refund I was told the next day I could not have one because they could not cancel my order. When I called them out on their first email they never responded

As others I wish I had looked for reviews on the website before buying.

Some of the sizing is misleading even if you take into account the difference between the Eastern sizing compared to Western.

Seem to be knock offs of branded labels

Majority are poorly sewed.

Shipping was as much as the purchase; seems that they are making up the cost of the clothing with the cost of shipping (roughly $200 to ship 3 packages, I have never had to pay so much to ship goods from China, let alone Japan or Korea.)

Buyer BEWARE!

EDIT: Received 16 of 25 items.

I had to add my opinion to the Dresslily.com debate, is it good, is it not? My experience has been horrific. I ordered my item 19th December 2013 its now the 11th March 2014 and I still don't have it. They said they would send it on the 11th February and one month later I've still not received and now they are not responding to any of my emails. This store is a definite scam, when so many people have bad experiences then there is truth in it. Ive read the reviews and my experience is just like everyone elses, take the order, then not send it and not communicate.
Please don't order from this site.

I ordered 11 dresses and would keep four. The items are far far far from what is displayed in the pictures. Stay away from white clothing; the fabric is so cheep than a blind person could see through. I knew dresslily.com was not great based on the reviews here, I gave it a try though. Not worth the shipping fees! BTW They also sent me similar dresses but not the ones I ordered. I checked on the website and these did no make justice to the ones ordered or the pictures of the ones they picked for me. Run Fast!

I ordered a winter coat and a bag back in the 1st week of February. I was told the items weren't in stock, yet the website didn't say anything about not in stock. I got 2 email responses from the company. 1 told me my order would ship end of February beginning of March. The second one pretty much told me off, saying if I couldn't wait then I shouldn't have ordered. So, here it is March 11th and my order still says processing on the website. I'm pretty ticked off. I need a winter coat and now either won't get it or will get it in spring?!? I should never have ordered from Dreslily and do not recommend it to anyone.

I wished I would have read the reviews before ordering. I ordered 2 items, one in JANUARY 2014 and the other one in FEBRUARY. I have NOT received either of them. I finally got a response saying that the first items was shipped on 3/5/14 and the second one on 3/7/14.
Horrible site! It takes over 2 months for you to receive an order?! And for what I read here you'll be lucky if you get it at all! NEVER EVER BUY FROM DRESSLILY.COM

I ordered two items 02/16/14. Today, 03/07/14, I still haven't received my items. Fortunately I paid via Paypal- I initiated a dispute 03/03. The seller responded saying my package had shipped, and to just wait a few more days. They also provided a link to the "tracking website" that just so happened to show my items had arrived at a Los Angeles post office (No zip code provided!) the very day I initiated the complaint through PayPal!

I went directly to the Post Fiji Website (not the bogus link they provided) No tracking information has been updated through the direct site since 02/28. I responded to the seller yesterday, and never heard back fro them, so I have escalated my dispute with PayPal. Hopefully I will get my money back soon.