DressLilyReviews 4,652

I GOT MY REFUND... here's my experience. My experience was very similar to those listed here. I placed my order (expedited shipping, 3-6 days), my money was PROMPTLY removed from my account... and then the wait. After approximately 10 days or so I contacted them to find out where my order was and I got the classic, "oh, it's out-of-stock" line they give at dresslily.com/sammydress.com (I strongly suspect these two companies are run by the same scammers). So, first, I guess they weren't going to contact me? I had to contact them... after my order was already late. Second, the dress I ordered that is supposedly out-of-stock is still listed as in-stock on the website. So, they're full of it. I suspect it was never, and still isn't, in stock. And then, I started reading reviews of dresslily and sammydress. Very familiar stories. So, I immediately and aggressively started contacting them. I tried their phone number... it's not real... plain and simple. No answer - EVER. Then I messaged through their website a lot. However, I think what really got results was me telling my story (ie., complaining) on their Facebook site A LOT. They may eventually remove your comments, they're crafty like that, but in the mean time a lot of people (potential customers, or suckers, like myself) will see the complaints and decide not to buy there. Also, I contacted Facebook's ad department (dresslily advertises on Facebook) and let them know that I did. If Facebook is making money off of dresslily.com's ad money then I think they're sharing in the scam profit (maybe a little?). I think this got them moving. So, after doing this solidly for 2-3 days I got my refund. It's in my account. So, don't give up. Get on their Facebook page and let them know how unsatisfied you are. And, if that doesn't work (and even if it does), I suggest you contact the Federal Trade Commission and other appropriate regulatory authorities. These people are making a lot of money off of screwing people over. They need to be shut down.

Very amazingly good price on everything. I wish the collections could be more. Bought boots, dress, jewelry from them. They look good, especially the $19 dress, everyone thought it's hundred dollar deal. And the service was very friendly, I had one piece of necklace wasn't available, they asked me to pick any other one that I like. I did, and it was a bit more than previous one. They didn't charge me the difference. How nice! I would recommend the site to those no rush to get goodies that you like, because they ship from Asia and it does take a bit long. I think with the price and quality, it's all worth to wait.

The prices are amazing, firstly. The variety of styles is much more than what I would find at a regular store or even in some other online places like Zulily. It's perfect for someone my size (petite/XS/size 0)!

You won't be disappointed!

The long wait time may freak you out at first (my first order had to be shipped in pieces because one of them was a hot sale item. Got my adorable shirt after a month! Love it to pieces!) but contacting the staff is easy; they are very helpful and will write you back promptly.

Just don't panic if they don't write you back on the weekends. They answer Monday through Friday.

Believe me, I heard the horror stories. I found out about all of them AFTER I'd already ordered. Needless to say, I didn't feel very good. But -- maybe I'm a special case? -- the staff was quick to assure me that everything would be okay and stayed in CONSTANT contact about my clothes.

Admittedly, one of the items I ordered was a hot sale item so there was a bit of a delay. One of my packages was ready before the other, so they broke the order up as I stated above. I received my first item a few days ago. It's in perfect condition and fits nicely.

I'd say give it a chance! The staff let me know what was happening every step of the way, and offered refunds on several occasions despite the fact that part of my order had shipped (this is after I got a bit heated/frank and overly worried). Worst case scenario: buy with paypal so you have a bit of consumer protection.

Don't be afraid to contact them! :)

Hello everybody,

Anyone who is reading my review I request with my folded hands that please do not buy anythng from this site. These people are cons, It's a scam. I ordered a product a month back. And I havent still received it. I dont know where to file the complaint regarding this. If anyone can help me out, please let me know. I wish I would have read these reviews before ordering the item.
Does anyone knows what to do in such cases because they are not responding to my emails. They are simply F*****

Fake phone number?! No one answers customer service line! At first, it was a recording that I could not understand. As the days went on, it rang and rang and then nothing. Today, it was the broken recording again that sounds muffled on purpose and then you can understand their operation hours and it cut out. It sounds like Monday-Friday 17 o'clock! And their machine capacity is FULL so you cant leave a message.
I've also been submitting messages to their customer service page and have not gotten a reply after leaving several complaints and asking WHERE MY ORDER IS!? No reply.
I ordered gifts and paid for them to be here in 3-5 days. Guess what? NOTHING.
I am disgusted. I trusted the site, and wish i would have known their reputation beforehand. That's what I get for seeing their ads on Facebook and thinking they were reputable.

ABSOLUTE SCAM! This website is the worst! But then again, when you are looking for great clothes at below discount prices you are getting what you paid for. However Thanks to Dresslily I never received what I paid for. I purchased a blouse and dress from the site in January, is it APRIL and never received it. The customer service SUCKS and they are slow to get back with you or not at all. After Two weeks of cyber stalking the site and trying to get a telephone number for the service I was given one that NEVER WORKED. They claim that they are refunding my money (today I received that message) in 5 business days. I have opened up a claim with PAYPAL! DO NOT ORDER FROM THIS SITE!

TOTAL SCAM WARNING to everyone about ordering from DRESSLILY.COM... I placed an order with them recently and was extremely dissatisfied. They took about two months to get my order to me. Upon receiving it, I realized that the items they sent did not even match the description of what I ordered. They sent random ugly skirts instead of dresses. The material was super cheap and not as described. The sizes were completely off (either way huge or super tiny) and were not marked on tags at all so you're not even aware of what size you received. The swimsuits have cardboard as a bikini top liner (which is not going to hold up after it gets wet). I was baffled by the poor quality of the items I received... Then when I went to contact them by email to try to discuss a refund, they did not reply at all. They completely ignored my emails. I am now stuck with all this merchandise that can't even be warn because of the poor quality and sizing. Bottom line is IT'S A SCAM. DON'T ORDER FROM THEM!

DO NOT ORDER FROM THIS SITE! You pay for what you get since the products are very cheap, you get very cheap products with chemical smell on them. That is not the worst part.

First, only half the items that I ordered came. When I contacted them, they said it was out of stock. Only then they credited back to me.

Second, they sent the wrong products. When I asked dress lily where I should mail the wrong order back, they said they would not take it back. They told me they would give me 10% off on the item that I did not order to keep them. I keep contacting them and they said there was nothing they could do.

If you order from this site, keep in mind that they can send you anything they want and charge you for it. One of the sweaters I ordered was sewed in the front where it was suppose to be open. Save your money, do not order from here.

I don't want to sound rude, but this is the worst site I have ever ordered from.

I placed an order that never arrived, so I sent them an email. Their customer service is terrible. 6 weeks later I received my order. Nothing in the order looked like what I had paid for and none of the items I had been sent even fitted me.

Well, I stupidly gave them another chance. I received my order and 3 items were missing... there is no excuse and I will never buy from them again.

I found Dresslilly.com by facebook of all the places, but was amazed by the prices and gorgeous Chinese fashions I've missed since living in China. I ordered a bunch of accessories and 2 dresses, just before Chinese New Year, which was bad timing on my part lol, but everything was shipped out fast, shipping costs were great considering things were sent in 2 packages, the bag seperate from the accessories and dresses. Everything arrived looking exactly as pictured on the site, beautiful, and the dresses are soooo nice quality. The bag too is darling, and all the accesories I bought are adorable. I definitely recommend them, don't be scared by the bad reviews! The prices are amazing and so are the products. I just wish I was shorter so I could buy more of the clothes lol.

I too did not read any reviews until after placing my order and I wish I had. I placed my order over 6 weeks ago now and still have not seen anything. I started emailing with their customer service department 2 weeks ago to get an explanation or refund and I have yet to get a refund. They did tell me one of my items was out of stock so they just never sent anything or contacted me to let me know. Doesn't sound very professional to me. They offered to refund only the amount of the out of stock item and send the rest and at first I agreed to that. Again that was 2 weeks ago and still I have not received anything or a refund. Now I am asking for a full refund. We will see. I pretty much figure I am going to have to dispute the charges through my bank. Obviously Dress Lily is a scam.

A POSITIVE REVIEW O_o
Only after I placed my order, I started reading reviews, and was mortified by the number of bad reviews. So I'd resigned to the fact that my order would never arrive. To my surprise, it actually arrived 7 day's after I'd made the order online! I live in Sydney, Australia, and I didn't have to pay any customs tax or anything.

I got a bracelet, sleeveless blouse and light jacket. They all look exactly as in the pictures (except the jacket, which was a light, yellowy beige, as opposed to the greyish-pinkish colour I'd anticipated). The quality was decent, and pretty much exactly what I'd expected - like something I'd buy from those cheap asian clothing stores here. One bit of stitching was a bit out of place on the jacket, but nothing major.
Sizing is small (which I predicted) so my "medium" blouse and "one size" jacket fit me well/snugly (I'm a size 8 Australian, which I think is size 4 US, or basically "small"). The sleeves on the "one size" jacket are a bit short on me (I'm 170cm tall), but I'd planned on wearing them rolled up anyway.
My tip for anyone who will be ordering in the future - Order one or two sizes up, and don't order "one size" items unless you are small.

I don't know if I was just lucky having received my order so promptly, or perhaps they ship quicker to Australia? Either way, I'm happy with my order, and knowing myself, will probably order from them again (only a few things at a time, just in case).
Good luck to everyone waiting for their packages :)