DressLilyReviews 4,652

So I purchased something from DressLily a few weeks back and wanted to relay my story of their scam maneuver so people are informed.

They have a 30-day money back policy. I ordered a dress that came in a completely different measurement than was on their site and didn't fit. When I contacted them about the sizing issue, they offered me 2 choices. An exchange in which they would send a correct size, or a refund. I chose the exchange.

They then contacted me to say they were out of stock even though their store was "in stock." They offered me a refund but of only a fraction of the price. I paid almost $60 and they said they'd refund $13. I declined and escalated to Pay Pal.

They asked me to remove my claim from Pay Pal or they would not resolve it with me. I said i would remove it after a resolution. They refused to chat in the Pay Pal dispute chat. I didn't trust them because once you take down a dispute in Pay Pal it's permanently closed and cannot be reopened.

At this point they told Pay Pal they would offer me a $5 refund. Less than what they first offered. Of course I declined.

They lied to Pay Pal saying I got exactly what I ordered and Pay Pal didn't even contact me to ask questions even though I gave ample proof.

Do NOT deal with this seller. They have cute stuff, yes, but they are terrible as a vendor. I'm okay with the loss as long as people know who they really are and heed this warning.

#dresslily #scam #terriblevendor #ripoff #dresses #facebookadstips #christmasdress #vendors #warning #norefund

Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th. January 10th they send me an email saying they don't have some of the items I ordered. Then a few weeks later I received the clothing I ordered that they did have. They at least refunded me for the clothing they didn't have.

I can't rate the products I purchased because I'M NEVER GETTING THEM! The tracking # they gave me cannot even be found. I've even tried to google the shipping company from the tracking# and I don't find anything! It has been over 3 weeks already since I placed my order & paid. This was suppose to be a Christmas gift! VERY UPSET

I ordered a dress for my college graduation and was told a delivery date that would work. After trying to get an answer on the delay they just kept giving me the run around. I asked to cancel and get my money back and they ignored me. Still have not seen the dress or my money back. They just send emails that mean nothing! Bad company!

Ordered on November16th of 23 and have contacted them three times and have still not received my order. I would not refer this company to anybody. Today is dec. 6 of 23. I have printed off everything from the order to the texts to their and from their customer service centers, who are of no help what so ever..

I never received my order and customer service was awful. I even selected to purchase insurance during checkout. What is the point of that if not to make sure I can get a refund when the package didn't arrive.

I have tried several times to unsubscribe from their newsletter and am still receiving emails from them. I clicked the unsubscribe button multiple times. When that didn't make the emails stop, I contacted their customer service online who assured me I would now be removed from their email list. Now I am getting emails that don't even have an unsubscribe button at the bottom. This is harassment.

I've been fighting with them for a while now trying to get several items refunded that are unwearable. They continue to either make a counter offer or say I didn't pay what I did and won't refund the full amount (even though I have the original order email from them proving what I paid. Next step will be dispute with the CC and BBB complaint. Don't buy from them, not worth it.

I spent almost 70$ on clothes, that was a while ago, the app says my package has been delivered asking me to verify on the app... obviously I didn't, I reached out to customer service, no reply. If I don't receive my Items by September 1st (making it almost a month of waiting) I'm going hard for a refund. What is going on?

Never received my order. They claim US customs has it. Then they offer 18% off next order. Why would I want another order? I just want my $56 back! Temu on the other hand got my order quickly and very happy

I ordered a bunch of stuff for the first time and it says it's in Vernon CA. I am in Dan Diego. That's a far ways and it says to be picked up. They tracking number and carrier that dresslily has provided me I can't seem to find anywhere online besides in China. I have no idea where or from who to even call for a receiver or what I do now. $100 down the drain I guess

I ordered 2 dresses and got one completely wrong dress, and one defective dress. They won't send label to return items because it's "too expensive" for them so they will only offer me a partial refund. Total scam, bad customer service, and cheap, poorly made products - do NOT shop here!

I ordered one pair of stretchy pants for $25 dollars and $10 dollars for shipping and after three weeks I never received the item and they are giving me the "runaround" on a refund. This is seriously crazy. They told me to call my local post office and also ask all the neighbors if they got my package?! I didn't get my pants give me a refund, it's not that difficult.

I placed an order December 26 and I still have not receive the order. It was reshipped in February and I still haven't received it. Every month its the same run around. I will never order from this company again.

Again, inconsistent sizing by huge leaps and bounds. Sometimes belly is big enough but arms are way too tight or something. Flimsy horrible material that wrinkles very badly.

Also, after reading several comments back and forth about DressLily, Rosegal, and others like flycurvy... they have such similar "style" in reviews and responses that one starts to believe they might be the same scammers with multiple names to fool more people more than once.

It is maddening to me to never get ahold of anyone. The phone number is never connecting to a person. It just constantly states no one is available. I try to return the item just to exhange it and have to get online, create a ticket and send a picture of the item, do a chat, and then who knows what happens next...all in efforts just to exhange an item that they sized wrong and doesn't fit. It should not be this difficult to exchange an tiem. They not only need a zero button but a negative star button(s) as this company is horrible!

If you order something you only get 1 thing out of 5 don't buy from here no one will answer why only one dress showed up and it was my friend too

1 star because 0 isn't an option. Order was placed in Oct for receipt by Christmas. Afterultiple attempts to make contact through a terrible, automated system, the second week of December I was told to pay via a different method if I still want my order, all the time referencing an order placed over a year ago and the order in question. In all fairness, I have purchased before with no issues. After this, I will never buy from Dresslily again.

I ORDERED A TWO THREE TOPS AT THE END OF OCT, THE TRACTING NUMBER
ENDED IN IN ST LOUIS I WAS TOLD I DIDNT PURCHASE INSURANCE SO THEY COULD ONLY REFUND NOT EVEN HALF. SO HERE I AM 12/15/2022 STILL NO TOPS... NO REFUND,,, THE SUPPORT GROUP JUST GIVES YOU THE RUN AROUND NEVER ANY REAL ANSWERS. TOTAL JOKE,

Junk junk junk. Thin material. Half unsewn. Loose falling off buttons. Junk. Looks good on the screen totally hideous when they arrive. The money you spend and what you get no where close to equal. Shipping is weeks. Waste money somewhere else better.