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DressLilyReviews 4,652

2.4

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DressLily Reviews Summary

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815

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Mississippi
1 review
3 helpful votes
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Cheap material
July 28, 2018

I ordered 2 shirts from DressLily. Which I ordered the size I normally wear here (2X) and they both fit like XLARGE. AND, it took almost 3 weeks to get my shirts. With multiple chat emails with customer service, nothing was fixed. Now I have 2 shirts that barley fit.
Positive note, they have very cute clothes, just order up a size.

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 26, 2018
CustomerService R. DressLily Rep
over a year old

Dear Shea,

We regret to hear that you are having sizing issues.

On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.

We look forward to your reply,

Dresslily Customer Support Team

Morocco
2 reviews
2 helpful votes
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Lovely one yeah
July 27, 2018

Hello friend! Im yassine from morocco im buyer from dresslily its amazing company and im in love with her service because its so polute and intelegent, other side the parcel is fast delivered despite of the centre is far away from my country is delivered on the time other thing the quality is so cool and great one's and good price!

Thank you yeah!

Date of experience: July 25, 2018
Romania
1 review
0 helpful votes
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Dear Dress Lily,
The purchases made to you were a pleasant experience. Quality materials, measures according to the table, prompt delivery. I'll come back soon with a new order.

Date of experience: July 16, 2018
CustomerService R. DressLily Rep
over a year old

Dear Manuela D.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Dresslily. Com.

Please feel free to contact us if you have any issue.

Thank you for your support.

Dresslily Customer Service Center

Greece
1 review
2 helpful votes
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My last review
July 19, 2018
Updated review

I ordered a dress which was not what was shown in the picture. But the good thing is that the bad news stop here, because I got a full refund and got to keep the dress (which I gave for charity). Customer support was great, and even if I don't have the dress I was dreaming about, my problems got solved fast and in a very helpful manner. Nice job, I will recommend it to anyone.

Date of experience: July 16, 2018
CustomerService R. DressLily Rep
over a year old

Dear Beatrix S.,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Dresslily.com again soon for all our latest deals.

Many thanks,

Dresslily Customer Service Center


I would NOT recommend to anyone
July 17, 2018
Previous review

I just received a dress I bought from dresslily, totally disapointed. Colors are not as they seem in the picture and the material is very cheap and bad quality. The price I payed was very high for what I got.

Date of experience: July 10, 2018
Illinois
1 review
5 helpful votes
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I ordered 5 items and all were way too small! I even ordered 2x my normal size. Tried to return/exchange and after 5 emails and sending them pictures of all the items and their tags, they offered me $35.00 for my $85.00 purchase to keep the items that did not fit. It was within their 30 day return policy. Horrible to communicate with and was not offered even to exchange the items. DO NOT BUY from them!

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 16, 2018
CustomerService R. DressLily Rep
over a year old

Dear Jen K.,

We regret to hear that you are having sizing issues.

On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.

We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.

We look forward to your reply,

Dresslily Customer Support Team

California
1 review
0 helpful votes
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Nope
July 18, 2018

Ordered an item that did not fit. They would not take it back because it is a swimsuit. I guess that IS in their policy, but really, everyone else accepts a return of a swimsuit. They claim they cannot sell it again - why not? I have not used it and tags would still be on if they attached any. They offered me "100 points" to my account, which, when looking it up, is about $2. And it's not like I'm going to shop there again. I CANNOT TRY ON THE CLOTHES yet am punished for it not fitting.

After writing this review, they offered me a partial refund, then finally a full refund. I appreciate them solving my issue!

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 15, 2018
North Carolina
1 review
2 helpful votes
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Dresslily is hit or miss.

Hit: If your items fit exactly the way they are supposed to. I would recommend reading the size guide for each item, because not all items are the same (for example, what might be a 1X could be a 3X in another similar item).

Miss: If your items do not fit exactly the way they are supposed to. Even if you follow the size guide and order the appropriate size, women's bodies are all different and may not be an exact match. If it is a swimsuit, because there are no returns/exchanges, you are stuck. If it is an item that can be accepted to return/exchange, I heard it is very difficult going back and forth.

Although, their website says "we will always offer the best solution for our customers", it doesn't apply to certain stipulations of their warranty and/or if it is not their fault.

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 14, 2018
Lebanon
1 review
0 helpful votes
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Always happy and satisfied with my purchases and the service provided. THe buyer protection is a great tool that brings me back to dresslilly. From electronics to health products. Cloths, dresslilly is the place to do "good" business.

Date of experience: July 13, 2018
CustomerService R. DressLily Rep
over a year old

Dear Caram L.,

Thank you for taking the time to write your review. We at Dresslily really appreciate this.

Best Regards,

Dresslily Customer Service Center

Uruguay
1 review
0 helpful votes
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The best of ALL!
July 14, 2018

The purchase was excellent! The package arrived fast and in good time. The state of the packaging was impeccable, with each product carefully packaged and insured so that nothing happens to him on the trip.
Without a doubt the best place where I bought and the best detailed service

Date of experience: July 12, 2018
CustomerService R. DressLily Rep
over a year old

Dear Natalia D.,

Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Dresslily.com soon!

Best regards,

Dresslily Customer Service Center

Poland
7 reviews
1 helpful vote
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So far I bought one thing there for lowest price compared to other stores. Item is very good quality.

It was this item: Youoklight 1PCS 5W Dc5v Usb Rechargeable Touch Sensor Cool White Led Reading Light Desk Table Lamp - White, the order number is: L**************. The item I ordered was well packed. After one month of using I must say that the quality is very good. I don't have any problem using it.

My order was quite fast shipped. It took more than one month to get to Poland. I will definitely buy there again and I hope they extend their catalog. The customer service at Dresslily is very helpful.

The prices are very low at Dresslily. Keep it up Dresslily!

Date of experience: July 11, 2018
CustomerService R. DressLily Rep
over a year old

Dear Dariusz M.,

We appreciate that you took the time to write a review.

Thank you,

Dresslily Customer Service Center

North Carolina
1 review
2 helpful votes
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I've read a lot of bad reviews so I was skeptical to order, but I took a chance after I read the critical reviews. Let me help you, every item has a size chart- check every one! I have shirts that are a size L and shirts that are a size 3XL. The sizes vary so much, but follow the size charts on each individual item and you will be fine! Also, they do list in the description what material the items are made of, there are alot of polyester shirts so pay attention. And alot of the dresses are shown with crinoline/slips/etc underneath so do not expect a full fluffy skirt/dress. If you follow these tips, you won't be disappointed.

Date of experience: July 7, 2018
CustomerService R. DressLily Rep
over a year old

Dear Jessie A.,

Thank you for taking the time to write your review. We at Dresslily really appreciate this.

Best Regards,

Dresslily Customer Service Center

Poland
2 reviews
0 helpful votes
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Good shop
July 10, 2018

Very good shop with very nice promotions. I did not have any problems with the order. Payment by paypal is a big plus for me and safety. The store performs fast shipments. The order arrived in about 14 days.

In this order I bought a massager. First-class product, I am very happy with my purchase. I use it often and nothing happens to it, it works well and I hope it stays like this for a long time.

Today I have several orders on my account. So far, no problem with the service and the store. I will continue shopping at Dresslily

I recommend

Sebastian

Date of experience: July 7, 2018
CustomerService R. DressLily Rep
over a year old

Dear Sebastian B.,

Thank you for your kind feedback. We are grateful that you took the time to write a review.

We hope to see you on Dresslily.com soon!

Many thanks,

Dresslily Customer Service Center

Texas
1 review
0 helpful votes
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I love dresslily
July 10, 2018

I absolutely love dresslily. Their site is full of cute stuff at good prices. Shipping is fast and items are as described. I am.in love with this site.

Date of experience: July 6, 2018
Greece
2 reviews
0 helpful votes
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I am happy
July 7, 2018

I use to order from them last three months. The clothes are as described and very good for the price. Once I ask for return a shirt that I order wrong size. They refund me without return. Good communication

Date of experience: July 4, 2018
CustomerService R. DressLily Rep
over a year old

Dear John M.,

We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Dresslily again soon.

Many thanks,

Dresslily Customer Service Center

GB
1 review
2 helpful votes
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Stay away!
July 6, 2018

3rd email asking for my money back, so far no reply. Bought 2 shirts, took ages to arrive (despite paying extra to have it delivered earlier), the quality is the worst I have seen in a long while. Not sure I will ever see any money back. Have just received a bill from Fedex (their delivery company)asking for extra money (18Pounds) not included in original price? Unbelievable.

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 4, 2018
CustomerService R. DressLily Rep
over a year old

Dear N S.,

We are sorry your order has not met your expectations.

Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.

We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.

Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm.

We have contacted you about your issue via ticket. Please kindly reply to us through your account.

Thank you,

Dresslily Customer Support Team

Nebraska
1 review
3 helpful votes
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After placing an order at the beginning of June, for a dress to wear on July 4, my package has just been shipped from China. They lied to me for DAYS telling me my items were packed. Turns out one was out of stock. How can something be packed if it's out of stock?
The customer service was awful. I'll never order from Dresslily again!

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 28, 2018
CustomerService R. DressLily Rep
over a year old

Dear Paula J.,

We are sorry things have taken longer than expected.

Please note that all our items have varying processing times that are clearly marked on the product page.

The total time it will take to receive your item is the processing time plus the shipping time.

We have messaged you regarding your case. Please login to your account to reply to us.

Many thanks,

Dresslily Customer Support Team

New York
1 review
7 helpful votes
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Absolutely waste of time and money!
Don't ever never order anything from them.
Super unprofessional, i order one item they send me totally different thing.
They are located in China, 15 days and up for delivery if you are lucky.
All of items fake, super low quality. I don't even thing to return anything. Can you imagine how bad they are? Just try:)
Super disappointed!
Awful :(

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 27, 2018
CustomerService R. DressLily Rep
over a year old

Dear Plamen C.,

We are sorry that you were not satisfied with your order.

Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.

Dresslily provides very accurate product descriptions on all of our product pages.

We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.

Many thanks,

Dresslily Customer Support Team

California
2 reviews
3 helpful votes
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I absolutely LOVE Dresslily! So far I have purchased 11 tops and a pair of Jeans! They are so cute and have such a variety of choices to choose from in all sorts of sizes! How can you go wrong!? PLUS they offer FREE SHIPPING! If you don't want to wait the extra couple days and want your items a little sooner, like me... ;) Then it only costs you literately under 3 bucks more to get them in 3-5 business days! Other Big Box Name Brand stores offer the same shipping, BUT not at these PRICES! These clothes are the same well made quality clothes that you are getting from those type of stores! AGAIN for 1/2 the COST! Dresslily is my new GO TO for ALL my clothes! Don't take my word for it, try it for yourself! Buy a cute top, and compare to your favorite store brand, see how they both hold up~ You will not be disappointed in Dresslily!

Date of experience: June 27, 2018
CustomerService R. DressLily Rep
over a year old

Dear Jennifer W.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Dresslily. Com.

Please feel free to contact us if you have any issue.

Thank you for your support.

Dresslily Customer Service Center

RU
3 reviews
2 helpful votes
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Большинство тут отзывов куплены за купоны.
Совершал покупки в этом магазине по акция, за 1 цент. Было 4 заказа, все 4 заказа мне рефнули и заблокировали мой платежный адрес в их системе. За то что у меня два аккаунта. Хотя до этого все заказывал на 2 аккаунта и все норм было, а тут их я разорил вертолетиками за 1 цент. Из-за них меня заблокировали в остальных магазинах
Прошлые заказы до сих пор не получил.

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 24, 2018
CustomerService R. DressLily Rep
over a year old

Dear Artem T.,

Thank you for your feedback, and we are sincerely sorry for any inconvenience caused by this issue.

Please be notified that this order was cancelled and refunded as the item is not available any more.

Please check your account for the refund details.

Once again, please accept our apologize for any inconvenience

Many thanks,

Dresslily Customer Support Team

Poland
2 reviews
0 helpful votes
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Шикарний робот. Дітям дуже подобається. Модель Оптімуса Прайма. Може бути роботом, або вантажівкою. Загалом-досить круто. Рекомендую.

Date of experience: June 23, 2018
CustomerService R. DressLily Rep
over a year old

Dear Bogdan G.,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Dresslily.com again soon for all our latest deals.

Many thanks,

Dresslily Customer Service Center

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
+339