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DressLilyReviews 4,652

2.4

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DressLily Reviews Summary

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815

We monitor reviews for authenticity

New York
1 review
1 helpful vote
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Waited 16 days to get items. When I received them they were way to small. Made of a cheap cardboard like material. 2 shirts $30.00 down the drain. Probably will give them to a homeless person at least that will make me feel good about the situation and help someone out.

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Richard,

We regret to hear that you are having sizing issues.

On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

We have 30 days for warranty, if customer are not satisfied with the items they receive, we can easily arrange an exchange or refund within 30 days for you.

Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm

We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.

We look forward to hearing your reply,

Dresslily Customer Support Team

GB
1 review
0 helpful votes
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Love this company
September 17, 2018

I have ordered 13 items of plus sized clothing from Dresslilly over the last 9 months and every single one has been affordable, good quality and really suit my shape. I can hand on heart say that it's my favourite place to shop for clothes. In fact it's the only place that I shop for clothes now!

Date of experience: September 13, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Victoria E.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at DressLily. Com.

Please feel free to contact us if you have any issue.

Thank you for your support.

DressLily Customer Service Center

Italy
1 review
0 helpful votes
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Great customer service
September 14, 2018

Bought an item of the wrong size, contacted customer support, they gave me another one for free! They even allowed me to change the color of the dress. Very satisfied

Date of experience: September 12, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Stefano N.,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at DressLily.com again soon for all our latest deals.

Many thanks,

DressLily Customer Service Center

Virginia
2 reviews
4 helpful votes
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Half of everything I ordered didn't fit and the other half of what I ordered were poorly made dresses. I corresponded with them and tried to return everything for over a week and my 30 day warranty was almost up yet they still never gave me a return address. It should never take that long to return anything! I have never had this problem with any online purchase. They kept asking questions I had already given them the answers to and told me they sent attachments with a return label and return instructions, but I received no such attachments. It finally took a strongly worded email and a terrible review for them to finally resolve the issue. I am relieved that they are refunding my money, and I strongly suggest that they take the necessary steps to make their return process easier for their customers, faster, and a lot more hassle free! Try Including a return label with the products, like several other online stores already do. Or when customers ask for it, actually send it to them!

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 10, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Ashley O.,

We regret to hear that you are having sizing issues.

On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

Also our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.

We always aim to offer our customers the best solutions to their issues in line with our policies.

Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.

We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We look forward to helping you,

DressLily Customer Support Team

Illinois
1 review
1 helpful vote
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Awesome!
September 7, 2018

Honestly I was so surprised by DressLily. For the prices listed I was expecting total garbage but I got earrings and a choker and they are both quality items! I can't wait to shop here again!

Date of experience: September 4, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Kira K.,

Thank you for taking the time to write your review. We at DressLily really appreciate this.

Best Regards,

DressLily Customer Service Center

Germany
1 review
0 helpful votes
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Good Store
September 2, 2018

A good store for shopping for the whole family. A large selection of goods. Good quality and fashionable assortment. Store employees respond very quickly. You will find everything for every style.
I wish you the best and success dressily

Date of experience: August 31, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Michael O.,

Thank you for taking the time to write your review. We at DressLily really appreciate this.

Best Regards,

DressLily Customer Service Center

Canada
1 review
0 helpful votes
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Great experiences!
August 28, 2018

I have had great experiences ordering from Dresslily! I love that you can see so many different products and reviews and specific sizing. I have a disability in my arms, so it's really convenient for me to be able to order from home. I've gotten everything I've ever ordered from them. One of my packages got sent to an old address (Women's Fashionable Solid Color Scoop Neck Asymmetric Pleated Sleeveless Dress), and customer service immediately took care of it. It's a really nice dress. I ordered it a bit too small, but I know you have to pay close attention to the sizing they give. It's accurate! I'll definitely keep ordering from them in the future.

Date of experience: August 24, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Steph D.,

We appreciate that you took the time to write a review.

Thank you,

DressLily Customer Service Center

Finland
1 review
0 helpful votes
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Love it!
August 24, 2018

Website is really easy to navigate, and pictures are clear. Items are just as described, and clothing size info is really good with cm and inch. Delivery times are fast (to Finland), packing is really neat and safe. Also D point system is super good, and buyers reviews are nice to have. Customer services are really good, they reply very fast and they are really nice. I definitely recommend DressLily!

Date of experience: August 22, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Ronja O.,

Thank you for taking the time to write your review. We at DressLily really appreciate this.

Best Regards,

DressLily Customer Service Center

GB
1 review
4 helpful votes
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Stunning designs, good prices
August 22, 2018

This site stocks some amazing clothes and it's all very reasonably priced, however the sizings are very unusual and items aren't the size specified on the site or the label. But for the price you pay, it's not worth returning them. I'd probably order from this website again in the future but I'll be cautious over sizes.

Date of experience: August 19, 2018
Tennessee
1 review
2 helpful votes
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Awesome company
August 9, 2018

I got the wig and thought it was not the same one I ordered it is nice but looked nothing like it did on the model. This company really stands behind their products I was contacted by the company about my somewhat dissatisfaction and immediately they handled the issue. I will tell you now this is definitely a company you can be completely confident about anything you order.

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 6, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Lillian F.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at DressLily. Com.

Please feel free to contact us if you have any issue.

Thank you for your support.

DressLily Customer Service Center

Poland
1 review
2 helpful votes
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I bought a few items with a coupon but all items were withdrawn due to "out of stock" where the site showed that there were still a few items left. For the lost time I did not get any compensation.

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 3, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Dominik l.,

Thank you for your review.

We are sincerely sorry for any inconvenience caused by this issue.
Please be notified that this order was cancelled and refunded as the item is not available any more.
Please check your account for the refund details.
Once again, please accept our apologize for any inconvenience

Thanks!

Dresslily Customer Support Team

Algeria
1 review
0 helpful votes
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Dressliliy the best
August 5, 2018

Best website by my high quality upscale prices good customer service good free shipping fact fantastic site.

Date of experience: August 3, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Sado P.,

Thank you for taking the time to write your review. We at DressLily really appreciate this.

Best Regards,

DressLily Customer Service Center

Poland
1 review
7 helpful votes
Follow Tomasz C.
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Store gives coupons for products they offer, but:
- they sell products that they don't have
- when you get really good deal in this store, then it's almost sure they won't send it and cancel your order without giving you any option (coupons are lost then anyway)
- making many orders + getting refunds for canceled orders make bank accounts & cards lock!
- things without promotion are much more expensive than in other Chinese stores

Don't buy there or you'll have problems. Better to pay a bit more and buy from trusted store.

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 2, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Tomasz C.,

Thank you for your review.

We are sincerely sorry for any inconvenience caused by this issue.
Please be notified that this order was cancelled and refunded as the item is not available any more.
Please check your account for the refund details.
Once again, please accept our apologize for any inconvenience

Thanks!

Dresslily Customer Support Team

Algeria
1 review
0 helpful votes
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Smaouifathi21
August 5, 2018

Excellent service, the products are satisfactory - great prices, good customer communication, updates on shipment

Date of experience: August 2, 2018
CustomerService R. — DressLily Rep
over a year old

Dear smaoui f.,

Thank you for your kind review about DressLily.We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on DressLily.com soon!

Best regards,

DressLily Customer Service Center

Illinois
1 review
6 helpful votes
Follow M E.
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This company sells products that they do not have in stock and then hides behind a staff of customer service agents that copy and paste patronizing e-mails to stall for time.

I am completely unsatisfied and will never order from them again.

Take my advice, save yourself some time and aggravation and order from someone else.

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 1, 2018
CustomerService R. — DressLily Rep
over a year old

Dear M E.,

We are sorry things have taken longer than expected.

Please note that all our items have varying processing times that are clearly marked on the product page.

The total time it will take to receive your item is the processing time plus the shipping time.

We have messaged you regarding your case. Please login to your account to reply to us.

Many thanks,

Dresslily Customer Support Team

Germany
1 review
4 helpful votes
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I ordered a few bikinis to try on at home since I wasn't sure about the size/fit. They arrived - the size was way off. Upon trying to return my purchase, worth around 100 Euro, I was told that they do not accept swimwear returns, but they could offer me 100 points instead. So basically I get nothing but ill fitting bikinis I'll never wear and they keep my money. Never buying from them again!

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 31, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Ellie B.,

We regret to hear that you are having sizing issues.

On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

We always aim to offer our customers the best solutions to their issues in line with our policies.

Notes about Warranty
- Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items, or any discounted items provided DressLily did not make a mistake. If DressLily made a mistake, we will always resolve the issue to your satisfaction.

Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.

We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.

We look forward to your reply,

Dresslily Customer Support Team

Utah
1 review
0 helpful votes
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Recommended shopping
August 2, 2018

I love shopping on dresslily. I didn't pay attention to the sizing guide at first and had to return my first order but they made the process easy and didn't hesitate to get me the size I needed.

I also received a defective necklace, it broke after one wear, and after contacting them they replaced it with no issues.

They are awesome.

Date of experience: July 30, 2018
California
1 review
0 helpful votes
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Love this website and all of it products. Have never been disappointed with an order. Even when something has not been right they are quick to correct it and work through the problem.

Date of experience: July 30, 2018
Latvia
1 review
0 helpful votes
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In total I ordered from Dresslily 11 times and I never had a complaint about the packages not arriving. Yeah, some stuff were not the best quality, but it's only just a small percentage. But this order was pretty good, everything arrived rather quickly, they always responded to my comments and questions, the quality was nice and I still use most of the items that I ordered, so everything is holding up nicely.

Date of experience: July 30, 2018
Poland
1 review
0 helpful votes
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Very good shop
February 18, 2021

Very good shop!
I really like their shipping speed and packaging. I got item in very good quality.
I never had any problems with order.
Shipment time took 3 weeks to Poland.
Thank you DressLily!

Date of experience: July 30, 2018

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
+339