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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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I have ordered twice and both experiences were beyond my expectation. They are quick to answer questions and quick to fix any mix up. For example the first time I ordered with a wrong typed email and they quickly email my correct email all the shipping info. My order came to me in less then the expected time. So very happy with this company!
Ordered some kitchen tools here. Received them on time. Prices were ok but the quality was great and best in condition. Love to buy more again here.
I've just ordered a product and I have no claim about this. The item was exactly as it was described, the shipment was adequate and it didn't take a long time like other cases, and the service post-order was kind and very correct.
I plan to repeat my shopping experience in this shop.
One day I accidentally found out about a store like Dresslily. And I made my first order - it was a Funny Plastic Snowball Maker Scoop Tool for Winter Games Props. My order came quickly and well Packed. The quality of the product is very pleased with me! Since then, I have already made more than twelve orders for Dresslily and I was not mistaken in my choice! I mostly ordered women's clothes! Everything is at the highest level! The quality is great! Good support! And great prices! I recommend Dresslily!
J'ai commandé plusieurs fois sur DressLily et je ne suis pas decu des produits sauf une fois car c'était trop petit pour moi. Je les ai contacté et tout s'est arrangé. Je suis contente du service après vente moi qui avait peur de commandé sur internet.
Vous pouvez y aller, c'est 100% confiance
I have ordered a dress for my cousin's wedding and it came even before expected, even more beautiful than in photo, for excellent price!
Beautiful experience of online shopping!
I love the prices and the clothes, but make sure you use the sizing chart every time. The sizes are inconsistent, but you can figure out which size to get and it fits pretty well!
I ordered a pair of shoes and some pieces of jewelery but the shoes didn't arrive at all and from the jewelery some pieces where missing (the little hairpiece.)
What arrived was of nice quality, I was even surprised by the good quality of the little bag I ordered after I read some more reviews, however the rings feel a little cheap and some stones where already missing but that's something I can overlook.
All in all I was happy with what I got but a little mad that half of it didn't arrive without telling me why, so I probably wouldn't order again cause they don't tell you when something is out of stock and then your order won't arrive.
I have been in awe over DressLily online shopping, since I've been introduced to them from a friend. I'm telling others as well. This is by far the best private, confidential site EVER. They have one of the best guarantee, "if not satisfied, we will refund it, with no problem. Everything I've purchased, came on time. I will shop here from now on. Thank you DressLily.
I love the Holiday shirt I just received from you. The shirt fit perfectly. It is a nice quality material. I am very happy with my purchase
Ordered a whole bunch of stuff got half the order now they won't send the rest. Reached or for them to correct and will not fix and send the remaining items
Dear Jeanine,
We regret any inconvenience or frustration that your experience has caused you.
Please rest assured that we are always here to help you.
Find out more about our policy see here: https://www.dresslily.com/m-article-id-80.htm
LP1809171522158933
We are sorry for the stock issue with this order.
We have contacted our related colleague about this, our colleague will have an investigation with the manufactures about this issue.
Also we have checked the items in our system again, they are out of stock.
We have arranged the refund of 13.93USD on Oct 17.
Please allow 7 to 14 working days for the transaction to appear in your credit card account. This delay depends entirely on your credit card and its intermediaries.
Thank you for patience and understanding.
Please wait patiently for your refund to appear in your account.If you have any questions kindly contact your bank directly for further information. DressLily has no control over the refund time.
We are striving to improve our customer service.
After sales issues can be resolved by our Support Center within 24 hours.
Please send a message to our dedicated after sales teamhere: https://www.dresslily.com/m-article-id-12.htm
Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.
You are a valued customer, we are committed to providing you with the best service possible.
Best Regards,
DressLily Customer Service
http://www.dresslily.com/
Thank you very much for helping me really fast after some problems with shipping. Costumer service is great!
Great products, impeccable customer service. Overall great company to buy from and will definitely be purchasing again!
The dress I ordered came exactly as pictured, and exactly as described.
It was not a cheap rip off of a dress, it was the actual product. The quality of the material was excellent. It matched the pictures provided exactly.
The sizing chart was amazingly accurate. The model sizes were included for comparison, which was a great reference point.
A tracking number was provided, and the dress arrived well within the time designated.
I ordered two items from the site. My corset was defective on arrival but the blouse is absolutely beautiful.
I will start by saying I wanted to rate this app because I cannot say enough good things about it and my person experiences have been with speaking on. I have ordered many things from Dresslilly from work clothes, to jewelery, to tankini bathing suits! I have always gotten exactly what I asked for and the perfectly fit for size. Everything came packaged together so no worries about receiving parcel orders unless an order is split which is rare. The quality of the clothes and jewelery were incredible and I've never had an issue. The sales they have are also awesome. I once ordered 24 in season shirts for $124, tell me one other place to do that? None, that where! You get points for logging in every day and the points add up quick making for an even better discount. The app is very user friendly and efficient!
My order was refunded without any explanation. I asked their support and they said: "Our payment system is handled by a third party, has rejected this payment due to a potential dispute or chargeback risk. Therefore this order has been automatically cancelled and refunded."
They gave no chance to pay by another card or paypal.
Dear Janusz C.,
Thank you for your comment.
Your order has been cancelled due to the system bug and refunded in full to your original payment account on Sep 26.
We sincerely apologize for any inconvenience caused and thank you for your understanding.
Many thanks,
DressLily Customer Support Team
For quite a long time, I was receiving targeted Facebook ads for Dresslily. I loved their styles but was afraid to order. Then I saw a shirt style I could not pass up, so I ordered. I didn't know what to expect. The order did take a while to arrive, but nothing abnormal for an international item. Once it arrived, the two shirts were actually very good quality. I haven't ordered again but plan to, and I'll review again once I do and update this.
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Fabienne G.,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
DressLily Customer Support Team