On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
We monitor reviews for authenticity
The site doesn't categorize things right. There's a difference between a coat and a dress.
The pictures do not match the item.
In general, it's fine as long as you realize you'll get something close-ish to what you've ordered.
IF you're expecting fit and finish to be exact, this is not a good place to shop
Edited to add, while Dresslilly did refund my money, after this review was posted, it doesn't change the facts.
If you're looking for things to be perfect, look elsewhere. If, "close enough" works for you, then go right ahead.
Дуже хороші геймерські навушники. Вони щільно прилягають до голови. Якісні матеріали. аналоги коштують набагато дорожче. Можна сміливо брати. Економний і якісний варіант. Я їх рекомендую.
Dear Hubar R.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
Seller no send my order. Very. Very bad company. Very, very bad service! Do not buy anything from them.
The clothes are very stylish and comfortable. I get complimented on my outfits all the time and I immediately get a piece of paper and write down the website. The items are usually shipped in a prompt manner and almost always arrive either on time or even early. This is most definitely a five star company. Even when I have an issue they have prompt polite customer service. I will always recommend
Dear Merissa M.,
Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Dresslily.com soon!
Best regards,
Dresslily Customer Service Center
This is the worst Chinese magahine! They do everything to deceive you! They do not send the paid order. I will never buy anything here anymore! Do not believe them - they are scammers!
Do not deal with them. I made one order from them and got nothing. These are ordinary Chinese scammers.
I paid extra for 7 day shipping. It was over two months by the time my item arrived. I was out of the country and did not get notified of the delivery. Therefore, the package was sent back. NEVER received it. Now, they want to partial refund me? What? Horrible customer service, Not worth the hassle. Total rip off! Buyer BEWARE!
Dear Lisa N.,
We are sorry that you are experiencing issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We are in the process of verifying the parcels with the logistics company. If we verify the loss, we will resolve it according to our loss policy. Please rest assured.
We have messaged you regarding your case via the support@dresslily.com. Please login to your account to reply to us.
Many thanks,
Dresslily Customer Support Team
The below issue has been resolved lately by DressLily. Hope the same issue wont arise for any other dressLily shoppers.
I have purchased 3x cardigans. After receiving the parcel, the cardigans are like kids wear sizes. I have selected the right size which is M during purchases but been delivered wrong sizes. This is all fraud guys. Please be careful and dont waste your money. If you ask for a refund, dresslily will ask you return the purchased clothes to SPAIN OR CHINA. Which costs you a lot more than purchase. No tags or sizes mentioned on the purchased clothes. No proof that they deliver the right size.
Dear Paul Y.,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
I recently purchased four dresses from Dresslily and they're all very high quality and absolutely perfect! This is actually my fourth order, because the prices and selection are wonderful and I get so many compliments on my unique dresses. Priority shipping is offered, sometimes for free, and takes about a full week to 12 days. Regular "free" shipping takes a few more days. The sizing is very important! Make sure you measure yourself. I never wear 3X in an American size, but the bird dress I ordered is a 3X and fits like a dream! Customer service is also amazing! In the past, I had minor issues with two of my purchases, and they were quick to respond, make things right and keep me as one of their happy customers. I'm a fan for life!
Dear Carmella K.,
We appreciate that you took the time to write a review.
Thank you,
Dresslily Customer Service Center
I recently purchased four dresses from Dresslily and they're all very high quality and absolutely perfect! This is actually my fourth order, because the prices and selection are wonderful and I get so many compliments on my unique dresses. Priority shipping is offered, sometimes for free, and takes about a full week to 12 days. Regular "free" shipping takes a few more days. The sizing is very important! Make sure you measure yourself. I never wear 3X in an American size, but the bird dress I ordered is a 3X and fits like a dream! Customer service is also amazing! In the past, I had minor issues with two of my purchases, and they were quick to respond, make things right and keep me as one of their happy customers. I'm a fan for life!
Plusieurs achats effectuer livraison assez rapide, bonne marchandises pour un prix très attractif; je recommande le site dresslily
Dear Stephanie R.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
I wanted an affordable hair catcher apron so I ordered one I found at dresslily store. The ordered package came on time and in good condition. I am totally satisfied until now. Very good customer service and I can use my paypal account for my orders.
Dear Arkalos K.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Many thanks,
Dresslily Customer Service Center
They took money for items not in stock. However they did refund the money. The missing item eventually turned up after a few weeks. The items I did receive were okay for the money.
Dear Kathryn,
We are sorry to hear that you were not satisfied with our site.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
We also provide the refund to the original payment account for the customer.
Please trust us that we will not cheat our customers since we have been specialized in this field for many years.
Please check your account and reply to the ticket we have sent you about your issue through the support@dresslily.com.
We are always happy to assist you,
Dresslily Customer Support Team
I've recently ordered several items from Dresslily, all of them are nice but would like to highlight one swing skirt which is my favourite. It is a piano print swing skirt of novelty design and good material at a good price. What a treat, makes me look so good and youthful. The customer service is top class, despatch was quick and item arrived before the indicated timeframe. I'm happy with my purchases and Dresslily is now my favourite online shop!
Dear Lydia H.,
We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Dresslily again soon.
Many thanks,
Dresslily Customer Service Center
I received this gorgeous dress for a very reasonable price and it fits me so well. I've recently been purchasing a number of items from Dresslily as I think I really enjoy shopping there. They do have nice things that are value for money. The customer service is first class and will go the extra mile to help you. I think it has become my favourite place to shop!
I ordered a wall decal. After waiting a VERY long time it came. It is so wrinkled I wouldn't want to hang it in my garage. Won't be ordering anything else.
Dear Freda K.,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please kindly review our warranty policy here: http://www.dresslily.com/m-article-id-80.htm
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
They advertise items for sale that are not in stock. Took 10 days before they let me know. Now they say it is going to take another 2 weeks.
Dear Timothy B.,
Thank you for contacting Dresslily.
Total delivery time= processing time+shipping time
1. Processing time:
All Dresslily products require a processing time.
It is necessary for us to inspect all items one by one prior to shipping.
Processing time takes usually 3-5 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H.
2.The shipping time depends on the shipping method you choose when you place the order.
For more details please check: http://www.dresslily.com/m-article-id-39.htm
Please note that all our items have varying processing times that are clearly marked on the product page.
We have sent you a message and kindly ask that you reply to us via a ticket.
Awaiting your reply!
Dresslily Customer Support Team
Dear readers,
I want to share my own experience with you. Dresslily is an excellent shopping online site because they offer a variety of products at a very good price with free shipping. Their after sales service is very good as they responds within 24 hours and they try their very best to satisfy your needs. I notice they receive many feedbacks but try to buy at least one cheap product from them and do your own experience. Hope this will help you out.
Dear Cheryl K.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Dresslily. Com.
Please feel free to contact us if you have any issue.
Thank you for your support.
Dresslily Customer Service Center
Mi experiencia de compra en dresslily a sido muy increíble e recibido todos mis artículos sin ningún problema y el servicio del cliente es grandiosa adoro mucho su sitio web
Dear Sebastian I.,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Dresslily.com again soon for all our latest deals.
Many thanks,
Dresslily Customer Service Center
I bought a set of nail art brushes and a electric nail drill. Brushes are fantastic and nail drill is excellent. They did not cost me much, are for personal use and I am very excited about my choice.
They got pretty fast. I will return to buy other things for my passion to make manicures.
Dear Camellia C.,
Thank you for taking the time to write your review. We at Dresslily really appreciate this.
Best Regards,
Dresslily Customer Service Center
I bought a shirt. The shipping is good and with low prices.
The support team are helpful
The stock are synchronized as well.
Dear Patrik d.,
Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Dresslily.com soon!
Best regards,
Dresslily Customer Service Center
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nate M.,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Dresslily Customer Support Team