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DressLilyReviews 4,652

2.4

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DressLily Reviews Summary

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815

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Tunisia
1 review
0 helpful votes
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Awesome mens jackets
January 26, 2019

I have ordered several jackets from dresslily, and I'm happy with my order, everything was good. I found a large listing of mens jacket also the prices are good.
About the registered shipping: it is with low prices and sometimes are for free.

Date of experience: May 9, 2018
Serbia
1 review
0 helpful votes
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I ordered one handbag and two special earrings, and this handbag is simply adorable. Good quality and amazing color.

Date of experience: May 9, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Olivera S.,

We appreciate that you took the time to write a review.

Thank you,

Dresslily Customer Service Center

Italy
2 reviews
0 helpful votes
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Hello! I made three orders from DressLily in the past few weeks. In Italy shipping costs are free and I received the packs in less than ten days. I bought sweaters and accessories. The watches are beautiful and they work very well. The summer earrings are beautiful. The sweaters are perfect and wear very well. The size guide allows you not to make mistakes with the size. The material is of good quality. Absolutely recommended.

Date of experience: May 9, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Elena L.,

Thank you for taking the time to write your review. We at Dresslily really appreciate this.

Best Regards,

Dresslily Customer Service Center

North Dakota
1 review
0 helpful votes
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Very fun
May 13, 2018

A very fun site to browse and shop. There are always lots of things on sale and specials. Good customer service too.

Date of experience: May 9, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Jessica R.,

Thank you for your kind feedback. We are grateful that you took the time to write a review.

We hope to see you on Dresslily.com soon!

Many thanks,

Dresslily Customer Service Center

Romania
2 reviews
0 helpful votes
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Beautiful Stuff
May 13, 2018

Client for more than 2 years with more then 4 orders on this site and preparing another one. Cute dresses, always on my style. Great rewarding system and great deals! Good quality no matter what I ordered: trench, boots, dresses, makeup accesories, bags, etc
I am totally recommend it!

Date of experience: May 9, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Alina N.,

We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Dresslily again soon.

Many thanks,

Dresslily Customer Service Center

Switzerland
1 review
0 helpful votes
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Good website.
Reply really fast to your messages when you have questions.
The products are similar to the photo.
The products are not expensive.

Date of experience: May 8, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Lidya T.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Dresslily. Com.

Please feel free to contact us if you have any issue.

Thank you for your support.

Dresslily Customer Service Center

Mexico
1 review
0 helpful votes
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Easy, cheap, cool!
May 13, 2018

I have been shopping here for quite a long time, every time I do I have a better experience than the last one, of course, I have to say that I don't put five stars because the quality is not 100% amazing which I personally understand and don't have a problem. Love to shop here, srly.

Date of experience: May 8, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Gabby R.,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Dresslily.com again soon for all our latest deals.

Many thanks,

Dresslily Customer Service Center

Oklahoma
6 reviews
0 helpful votes
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A nice store
May 10, 2018

Saw an ad on Facebook & ordered some things, that did take awhile for delivery. Upon receipt, I was delighted to see the goods were as advertised & what care they took in packaging the items for their ride to the states. I liked that each item came in it's own zip lock bag that can be used for storing the items also. There was a small mix up on 1 item, but that was settled quickly. My experience was a good one & I recommend them.

Date of experience: May 8, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Annette D.,

Thank you for taking the time to write your review. We at Dresslily really appreciate this.

Best Regards,

Dresslily Customer Service Center

Finland
2 reviews
0 helpful votes
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As a photographer I am always on the lookout for interesting outfits for photoshoots. However outfits can be expensive at times. Dresslily offers fun and diverse types of clothing at cheap prices for my needs as a photographer since I may not always use the outfit again for a long time. The item came as described and I had a great photoshoot as a result. The only draw back is shipping time is around a month.

Date of experience: May 8, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Tj F.,

We appreciate that you took the time to write a review.

Thank you,

Dresslily Customer Service Center

Germany
1 review
1 helpful vote
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My order from Dresslily.com was the exact thing I ordered I had no issues. The only thing I can say is that some of the items need to pack up more securely

Date of experience: May 7, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Ann w.,

Thank you for taking the time to write your review. We at Dresslily really appreciate this.

Best Regards,

Dresslily Customer Service Center

California
1 review
0 helpful votes
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A nice surprise
May 8, 2018

I saw an ad on Facebook and thought a few items where Nice, I figured it was worth a try and I've been browsing ever since. Whenever I've had an issue the customer service team takes care of it immediately.

Date of experience: May 7, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Danielle S.,

Thank you for your kind feedback. We are grateful that you took the time to write a review.

We hope to see you on Dresslily.com soon!

Many thanks,

Dresslily Customer Service Center

West Virginia
1 review
0 helpful votes
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Normal store.
May 8, 2018

Normal store. I bought a present for a colleague at work. Delivery is more than a month. Goods match the description.

Date of experience: May 7, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Mikle G.,

We would like to thank you for your kind review. We at Dresslily will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Dresslily again soon.

Many thanks,

Dresslily Customer Service Center

Greece
1 review
0 helpful votes
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I am very satisfied with the excellent your services.
I was very satisfied with your Agent's response when i had an issue
And of course i intend to buy many products from you in future.

Thank you very much.
Best regards
Vasiliki Kaitzi- Thessaloniki-Greece

Date of experience: May 7, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Vasiliki K.,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Dresslily. Com.

Please feel free to contact us if you have any issue.

Thank you for your support.

Dresslily Customer Service Center

France
5 reviews
0 helpful votes
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A nice chinese shop online, where you can find everything, any gadgets, any clothes for a little price, free shipping worldwide for everything.
There are always promotions, the delivery is about 3 or 4 weeks to France.
For me the only thing to pay attention, it is the size of the clothes, because it is Chinese sizes.
Otherwise no problems for me, i will recommand. I always receive my orders, I can not say anything negative because I have never had any disputes. Anyway, good prices for fun gadgets.

Date of experience: May 7, 2018
CustomerService R. — DressLily Rep
over a year old

Dear hicham b.,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Dresslily.com again soon for all our latest deals.

Many thanks,

Dresslily Customer Service Center

Arizona
1 review
0 helpful votes
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Always delivered on time. Quality products at a reasonable price and fast shipping. Customer service is always promt and helpful.

Date of experience: May 6, 2018
CustomerService R. — DressLily Rep
over a year old

Dear cameo c.,

Thank you for taking the time to write your review. We at Dresslily really appreciate this.

Best Regards,

Dresslily Customer Service Center

Finland
1 review
0 helpful votes
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Great quality
May 1, 2018

I ordered some clothing for my high school party in which we dressed up as gladiators. Sizes were just right, quality of fabrics were very good and items looked same in pictures and in real. I will totally use Dress Lily again!

Date of experience: April 28, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Nea V.,

Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Dresslily.com soon!

Best regards,

Dresslily Customer Service Center

Washington
1 review
0 helpful votes
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Amazing!
April 30, 2018

I bought these octopus leggings and a matching sweatshirt/shirt and they're so comfortable! My friends have stole them at least once each! Definitely gonna get some for them in the future! Awesome material, great quality, and super cute!
My coworkers always comment on them.

Date of experience: April 27, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Raistlyn A.,

We appreciate that you took the time to write a review.

Thank you,

Dresslily Customer Service Center

Virginia
5 reviews
18 helpful votes
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THIS SITE IS A SCAM
April 25, 2018

DO NOT WASTE YOUR TIME OR MONEY, THIS SITE IS A SCAM. I SPENT 85.00 AND THEY NEVER SENT ME MY ITEMS AND THEY WILL NOT GIVE ME A REFUND. THEY TOLD ME THAT THEY CANNOT HELP ME THAT THESE THINGS HAPPEN.

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 20, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Jennifer B.,

We are sorry for this situation.

Please trust us that we will not cheat our customers since we have been specialized in this field for many years.

Please note that all our items have varying processing times that are clearly marked on the product page.

The total time it will take to receive your item is the processing time plus the shipping time.

We have messaged you regarding your case. Please login to your account to reply to us.

Many thanks,

Dresslily Customer Support Team

Slovenia
1 review
3 helpful votes
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I was very pleased with shopping on Dresslily. The site is designed in a way that it is very easy to place an order. At first I was very suspicious becouse the prices were so affordable. But I placed an order and got it in about 14 days. I was shocked. The material was very nice and very good quality. There was no shipping costs! I always recieve orders very well packed and there is no damage. On the last order for a bathing suit I accidentaly ordered one size too big. I contacted their customer service and got an instant reply. They solved my problem so fast. Dresslily became officialy my favourite site to shop on!

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Maja R.,

Thank you for taking the time to write your review. We at Dresslily really appreciate this.

Best Regards,

Dresslily Customer Service Center

New Jersey
1 review
1 helpful vote
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Service Done Right
April 2, 2018

I found it easy to write this review because dresslily did everything right. The dress I ordered came quickly, it was exactly as advertised and I didn't have to empty my wallet for it.

Date of experience: March 31, 2018
CustomerService R. — DressLily Rep
over a year old

Dear Savannah S,

We sincerely appreciate your feedback.

We are happy to hear that you enjoy shopping with us at Dresslily.com.

Thank you for your support.

Dresslily Customer Support Team

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
+339