DecorPlanetReviews 316

If you want customer service go elsewhere. I received the wrong item. The phone salesperson was in a rush and keyed in the wrong item. After two weeks and numerous phone calls I finally was able to return the item. They kept lying and stating I asked for the wrong item. I said to play the recording of my purchase. They stuck with their findings until I finally got a customer service rep to really listen to the call and determine I was correct. This business cares more about restocking fees than about customers.

Purchased an $1100. 00 vanity set from DecorPlanet.com and absolutely no issues with delivery schedule. Vanity arrived slightly chipped and faucet was defective (leaking). Contacted Customer Support to inform and to rectify the issue. Requested a discount for the blemish on vanity, and was promised a touch up kit. Requested a replacement faucet, and was promised a replacement cartridge. Received cartridge and after swapping, faucet still leaks. No touch up kit sent. I have placed several calls to CS and written several emails, and they are pretty much in ignoring mode... no return responses. This company can not function in this manner. Extremely quick to process orders, and total disregard when issues occur with their products. I will never use this site again and will never recommend to anyone else. Their average grade on the Better Business Bureau is 1 star... this speaks volumes. Its too bad I did not research the company before placing an order. Live and learn. Now let's wait and see how they will resolve my issue.

I found the Toto toilet/bidet combo I was looking for on line at decor planet on 5/23/2020. It was advertised. As in stock, with 6 to 10 days for delivery. I ordered and paid for it, and this is when the nightmare began. My payment was processed and I anxiously awaited the arrival of my purchase. It never came. I called, no answer. Finally, via chat, I was told it would arrive by June 9th, and I would receive an email about the shipment. Never happened. Days later I called several times, only to receive voicemail to leave a message. I did. The calls were never returned. Finally, the third week in June. I called again, no answer. After long hold times, I would get a voicemail saying leave a message. The chat line said no one was available. I spent hours trying to reach someone, anyone. Finally, by chat, I was told that my item had been back ordered (not in stock, as advertised, and they had no idea when it would be available. I asked to have the order cancelled and a refund issued. I was assured that I would get a full refund in 3 to 4 days. Didn't happen. I finally, opened a dispute with my payment provider and two weeks later I was notified that a refund was issued.
I will never order from this company again. They lied, the kept my $1400+ for 6 weeks and I got nothing! They should have never processed my payment until the order was shipped. I should have been notified immediately if the item was not in stock as advertised. They took my money and wasted my time. Customer service is horrible.
My advice is Buyer BEWARE of this company.

I have written multiple one-star reviews on a bathroom vanity I have purchased through them, due to the fact that quite frankly the bathroom vanity is garbage... no more better quality than anything at Home Depot for quadruple the cost... Very disappointed in my purchase with them and $2,000 in the hole for a bathroom vanity that I thought was going to be high quality! But other consumers will not be aware of this due to the fact that they don't post 1-star reviews. I guess I'll try and do a five-star review and write how much a piece of crap it is and hopefully that will post...

These guys have the best prices on Top Knobs. Good experience Fast Shipping. Would definitely buy from them again,

I purchased almost $2000 worth of bathroom faucets from them. They get two stars because the person who helped me to purchase was very helpful and delivery came when expected. My problem started because after the products arrived I checked I received everything. The boxes weren't damaged the numbers for the order matched the boxes the items were packaged and everything seemed great. Until several months later when my contractor finally got them installed and two items were a slightly different silver color. I was told I couldn't replace them as I should have done that within the first two weeks. Even though they'd so obviously had the wrong item in the boxes. As anyone knows whose done remodeling you order things before install to make sure your contractors aren't slowed down waiting on items. You check but don't unpack because you don't want things to get damaged. Therefore don't buy form this company unless you are ready to install immediately they're not worth the cost. To replace these items that are the wrong color will be another $600. Appalling customer service

They shipped item via FedEx. Item was not delivered to my home. Because FedEx marked it as "delivered," there was hesitation in refunding my money. However, I am glad to report that they appear to be living up their responsibility as sellers and contacting FedEx and claim that they will refund my money while they figure out what happened with the shipping. If they come through on their promise, it is what I would expect from a professional company.

Great selection, best price, awesome customer service.

I rarely leave reviews but I was recently so impressed by the customer service at Decor Planet. George L helped me source an item (that was otherwise out of stock everywhere else I called) and somehow managed to get it shipped to me within a few days! Other places said it could take between 3-6 WEEKS!

I've become so accustomed to mediocre customer service that I was so stunned when he called me back to let me know he found my items in stock. I had dismissed his comment that "he'd look into it" as polite talk without follow through... but I was delightfully wrong!:)

Thank you, George L, for showing me that people still care about the customer and providing excellent service. Thank you for saving my bathroom remodel so my family can move back into our home after an unexpected delay due to sheltering-in-place restrictions mid-renovations.

You could've just told me that the item was backordered (like the 4 other companies I called informed me), but instead, you saved my sanity and you helped make a sale for Decor Planet. The icing on the cake was that Decor Planet had the best price. Thanks again, George. :)

I ordered a shower door April 26th. Next day got email saying it wouldn't ship until May 5th. May 5th I called them and they said it was on back order until July. Told them to cancel my order. As of today, the refund still has not hit my bank. I called them again. Hung up on once. Final got a rep on the line. They never canceled the order the first time. If it is not there in a week, I'm calling the fraud department at the bank to let them handle it. Never will I do business with them again.

I am doing a full bathroom renovation and ordered a number of shower and faucet parts from this company. While the prices are somewhat better than other retailers and manufacturers, you really pay the price in the wait time to receive your order. My first order was not delivered in what I would consider a timely manner at all. The second order, which was only two items, will take just a couple of days shy of 1 full month from order to delivery. They are in NJ, I am in FL, so it's not like I'm on the other side of the globe, or even the country. They do notifiy you with shipping dates, so you know in advance that's going to take FOREVER to get your items. I thought the first time was just a one-off. No... second order even worse and longer delivery time. Next time I will probably just pay the extra at other retailers or manufacturers to have the items shipped within a few days instead of almost a month later. Yes, you can save money if you have PLENTY of time to wait. I'm done with them.