DecorPlanetReviews 316

Like the others, it's been 1 1/2 months, 10-12 phone calls and messages and never spoke with anyone nor got a response, I did finally get a response when i replied to the bill email, just telling me my order wasn't ready yet! HA, UNBELIEVABLE, spent almost $2000 and still don't have all my faucets and the ones I did receive had 2 inch long heavy duty Staples that went thru both boxes and scratched my $500 pot filler! REALLY? Terrible terrible company, they shouldn't be in business!

Ordered about 3500. 00 worth of bathroom items from this company. Order was placed on 7 November 2019. On 11 November 2019 I received a email stating my item would not ship until April of 2020 and I had 48 hours to cancel the order. Thank goodness I check my email regularly. My card had already been charged so now I have to wait a week or possibly more to receive a refund. On a good note, the person I spoke with in customer service was very nice.

Placed order via website on 11/1/19. On 11/11/19 decided to call because they only thing I had was an email confirmation that stated your order will be shipped in 2 days. Needless to say, it hadn't been shipped nor any type of notification.

First call went to voice mail after 5:30 minutes. 2nd call I got customer service after 5 minutes. CS rep informed me that they do not have the part for my order and it will be coming in middle of DECEMBER!

First problem, is that they knew that they didn't have the product but they NEVER contacted me via any form a communications.
Second problem the CS rep needed to contact someone else in their warehouse to find out, so their systems are not talking to each other.

They need to make major improvements to information sharing and inventory positions.

Good luck with any of your future purchases.

... they tell me the touch-up paint they sent (unannounced) is all they will do for our damaged cabinet. By far the worst customer "service" experience I have ever had. As you can see from other reviews, if you have a problem there is a strong probability you will get the run-around. I strongly suggest purchasing from Home Depot, Lowes, etc where you can be assured they will stand by their product.

We ordered a granite kitchen sink from DecorPlanet. The sink arrived broken (see photos below). Instead of refunding our money at that time, they shipped us a 2nd sink. This 2nd sink was broken even worse than the 1st sink. It is difficult to reach any Customer Service people. Finally got a hold of someone who said they would refund our full amount for the sinkit should take about 3-7 business days. Our money has still not been refunded (15 days later). Can still not get a hold of anyone in Customer Service. I will never do business with them again. Lesson learned.

I never write reviews. EVER, but this was just ridiculous. Received a product that did not fit on the wall. Was not able to return, as we didn't have the box. Stayed on the line for a customer service agent for 30 minutes only to be sent to voicemail. Stayed on the online chat for an HOUR AND A HALF for a representative. Funny thing was at exactly 12:01, someone finally decided to get on the chat. Right after lunch... STAY AWAY FROM DecorPlanet. What a joke!

I ordered a new KWC spray head from DecorPlanet. They had the best price I found on the internet, about 20% less than Amazon. I placed my order and was informed two days later that their supplier could not deliver the product immediately and I might have to wait two weeks to get my order filled. They gave me a date by which it should be delivered. I was notified about a week later that it had shipped. I received it 3 days late, well within the window they had promised. The spray head was as advertised and their service and care were admirable.

Terrible place to do business with. I ordered two items from them. Only one item arrived. I called their customer service and couldn't get a straight answer as to when I would receive the other item. I got the feeling from the rep that I was interrupting his day. He couldn't provide an intelligible answer as to what the next steps are to get the second item. The worst customer service ever. Pay more somewhere else. Their cheap prices aren't worth the extremely poor customer service. Unprofessional. Stay away.
Never again!

I am very happy with the selections and prices best online. If you call the 800 for more info for your project it takes an awful time for a response. However the on line chat was on the money and Evander called right back. He did research on the products I needed. But There only a 30 days window to return your items. Had a mirror door lightly chipped. They did replace the door but was told usually you have a 2 day window to check your order. If you have anything that can be damaged check right away!

I have a 15 year old KWC kitchen faucet and wanted to freshen it up with a new spray head and metal hose. DecorPlanet was the only online merchant I found that was able to get exactly what I needed. At least 3 other suppliers sent me their regrets in not being able to fulfill my order. So, way to go DecorPlanet on being able to get what I needed, at a great price, and great Customer Service. You are my new go-to for my pluming needs!

Great customer service in stores. Be aware of the shipping company, they are very rude and lazy to deliver! I was without a vanity for the bathroom for over a month. The driver decided not to deliver it because no one is home, (that was his excuse meanwhile there is a doorman who was able to receive the package). Called to verify what was the issue and the driver and manager gives me attitude being rude and unprofessional. They need to put themselves in our shoes and see how it feel to treat us customer like this. Deliver company needs to have more structure and better customer service, we as customers spend thousands of dollars with your company, we should have a little bit or more respect or communication.
This way of working is unacceptable.