DecorPlanetReviews 316

Wow, reading these other experiences really shocks me. I ordered a vanity set only to find out it was back ordered a would take months to deliver. I called the customer service number and got a human within a minute.
He first apologized that the vanity was listed as 'available' (I checked the next day and the description had been changed to 'back ordered', then he offered me the display model at a discount. He emailed detailed pictures of the model and described in detail the damage to it. I decided to wait on a new model, and received a discount for ordering early (saved me $80!).
When I did receive the vanity it was in perfect condition and I'm about to take pics for them to use on their website. Not a perfect experience, but the apologies, discounts, willingness to make things right and quality product more than made up for the bad stuff.

Ordered a cool vanity set. It showed up well packed - unlike a lot of the reviewers here, I actually read the numerous emails that decorplanet bothered sending me describing exactly that I had to actually inspect the product when it was delivered... not hours or days later after the delivery guy left. So before I signed, I opened the box while the delivery guy waited. Everything came out ok and the product is actually better quality than I expected. The only snag was that the drain they sent wasnt quite the right size and I had no way of knowing this while I put it together. After freaking out because I couldnt make it work, I calmed down and called customer svc. Unlike a lot of people, I figured out long ago that if youre nice, people tend to be nice back. I explained my situation and we couldnt figure out what was wrong - figured I must be an idiot. After trying some more I called back later and asked for the same guy. He then went out on the floor to find a similar item and realized that I had to have the wrong drain piece as mine was supposed an inch longer. He had me email him a pic of the wrong piece lying next to a ruler so he could verify that an exchange was needed. The next day they overnighted the correct piece free of charge. While there was some serious frustration during install, the cust svc guys were patient and helpful. As the distributor, I don't believe they packed the kit so how can I be angry with a guy on the phone? The bathroom looks awesome - would probably buy from these guys again as I start work on bathroom #2.

Be very careful about ordering from Decor Planet. If you do not live locally, I personally don't think it's worth the risk. I was fortunate in that my order wasn't damaged during shipping. Had it been, I can't even imagine the nightmare I would have had dealing with their deplorable customer service.

I ordered a new vanity. There was no email notification that my order had shipped, though it did. The vanity was to come with a faucet (priced at $135 if purchased seperately). When I placed my order the faucet did not ship. Was I notified of this? No. Did anyone email or call me to explain it was out of stock? No. Did the faucet show as being out of stock on the website? No. Each time I called to find out where my faucet was I was told it would ship via Fedex that day. Did it? No. After about the 5th straight day of calling them, I was told the faucet would be in stock at the end of the following week. I asked for a refund of $135 and was told that since the faucet was "free" they could only give me $30. I asked to be shipped a different faucet and refuded the difference in price (which was $35). I was offered a $5 refund. Seemingly by a miracle at the time, they found the faucet I ordered on display. So they threw it in a box and told me it would ship via Fedex 2 day. Instead, they shipped it via Ground and put a direct signature required restriction on it. I suppose they wanted me to take off work and wait around all day to sign for a faucet. Fedex refused to leave the package with my 24/7 concierge. I was then forced to place a hold on the package and schedule a pickup at a location the following week. 22 days after I ordered it, I had the faucet. Had I not called them repeatedly I'm sure I would still be waiting for it.

To summarize, Decor Planet can give you a headache. Is their merchandise nice? Sure, but it's also overpriced. Due to their customer service, ordering from them is a roll of the dice.

I purchased a vanity from http://DecorPlanet.com which arrived with the countertop broken and the p-traps and drains missing. I followed the return / exchange procedures on thier website within the specified timelines, but to no avail. They blamed it on FedEx and stopped responding to my emails and phone calls. All I wanted was replacement parts that I could install myself. I have given up trying to get a resolution because it is obvious that they are very practiced at stalling. When I get them on the phone they put me on hold and then just never pick back up. And it's not like I can visit them in-store since I am across the country. I saved a few hundred dollars buying online instead of local, but now that I am having to have a custom marble countertop made and purchase all the missing plumbing parts myself, I'm really spending more. Do not buy anything from these charlatans!

Agree with every bad review about this company. Very rude customer service, poor quality of vanities and mirrors. Decoplanet delivers broken merchandise and tries to blame it on a customer, offering to pay half of the price of broken merchandise for them to exchange it! They don't explain return and exchange policy (it hangs somewhere in the dark corner so no one can see it)- and we were actually told that we had 7 days to return/exchange it! That was a lie! When we asked to speak to a manager- turned out he is never there, "he comes and goes as he pleases!" Nothing but a scam!

Bought a bathroom vanity (Fresca Modello Espresso) - extremely unhappy that the unit I received has a big ugly "FRESCA" name-brand badge on the front outside of the top drawer, which was not shown in any of the online pictures (and still isn't). Called to complain and was told that it is a "variation in materials", so it would be subject to 25% restocking fee plus my cost to ship back. How many pieces of furniture in your house have a name brand badge on the front? Don't buy it unless you are happy advertising in your home for the random Chinese company that manufactured it. It seems the positive reviews I saw occurred before the hood ornament was added. No chance of removing it without damaging the finish (see below).

Quality is less than expected - most of the finish is something shrink-wrapped onto what I assume is particle board underneath.

Wish I had checked this site or other review sites before ordering - it looks like they filter their site reviews to remove the negative ones - I submitted the same text above to their and I doubt you'll ever see it.

Decorplanet carries some really modern and stylish vanities, sinks, toilets, etc. Beats the bog standard home depot/lowes fixtures. However, their service and willingness to stand behind what they sell is awful. We bought a toilet, a vanity, sink, faucet and a shower set. The mirror on the vanity was chipped when it arrived. When I called them, they said can't take responsibility because we didn't call them within 24 hours - the guy was actually pretty rude. They said they'll replace it for $85! The faucet for the sink was also defective - it was leaking. So, I went to their showroom in Brooklyn to get both things replaced. I got the vanity mirror. On the faucet, I heard a long story about how my contractor must not know what he's doing because he broke the seal on the lines going into the faucet. Anyway, he gave me new lines but the same faucet and assured me it will work. Needless to say when i got home it was still leaking. I ended up going to home depot and getting another faucet because I didn't have time for another trip to Brooklyn to get another faulty faucet.

Be very careful of this company. As I said, they do carry stylish stuff but they'll try to get rid of broken/faulty merchandise by sending it to you and then blaming you for it. One small example, the chipped vanity mirror that I returned wasn't thrown away. They mounted it on a display vanity in the showroom, no doubt for it be shipped to another unsuspecting customer.

We bought a vanity with matching cabinet. Vanity arrived as described but door on cabinet was terribly scratched. We immediately called, sent pictures, and were promised a replacement. SIX MONTHS later we are still dealing with them for a replacement. I have spoken with 4 or 5 different and INDIFFERENT people. They will be very nice when promising you something they can't deliver then very rude when you question why it was never delivered. Horrible customer service, horrible procedures!

Vanity purchasing - Never buy from unreliable business! -

Bought an Bathroom vanity from DecorPlanet.com. When installing metal part to the drain the glass sink cracks because it didn't fit correctly I immediately contacted the business and they refuse to exchange or refund. They don't guarantee there products once its deliver. I ask if unit can be sent back to manufactures, they said "no" and to top that off. They offer me to spend more money to repurchase the glass sink. It's more a headache dealing with these people then pleasure. They can care less if there product its fragile. Just want to let everyone know not to do business with DecorPlanet.com