DecorPlanetReviews 316

We purchased a toilet from DecorPlanet and a Shower Panel from another vendor.
After a year from the installation date, the thermostatic cartridge from the shower panel broke and we needed to replace this part. We completely forgot that we purchased a shower panel from another vendor and called Décor Planet.
Their site listed the same model of the Shower Panel. After checking our order, they clarified that only toilet was purchased from them and typically they replace items purchased only from Décor planet.
However, they offered to order a replacement part for us at the wholesale price! They have excellent customer service, speedy turnaround time answering your emails and follow ups. We are super satisfied with their service.
Thank you, DecorPlanet. We will most likely use you again for our future needs.

I bought three bathroom vanities and one toliet from Decorplanet... I love them all! The vanity top for the last one did not fit the undermount sinks... no problem! I called, sent a picture of the problem, and five days later received a new vanity top... and did not have to return the original. The customer service folks were great. I would highly recommend buying from Decorplanet. The products are of high quality, beautiful and shipping is extremely fast.

I purchased a shower panel and a shower door from the Staten Island store. Initially when my husband and I went into the store we were skeptical about the customer service we were going to experience. To our surprise the representative James was excellent and treated us very well. Since his reception was warm, helpful, and patient we went back and purchased the supplies from decor planet - Staten Island store. Great prices and great service

I purchased a vanity set with decorplanet a couple of months ago. Their service was impeccable from beginning to end. First, there was my call to their customer service hotline to find out more about the products. I got through to a real salesperson (his name was Refael) right away without having to go through a long menu or having to press a chain of buttons. Refael was very knowledgeable with the products and very helpful. A couple of days later, I made the purchase. This was a few days before black Friday. When black Friday came, I realized that they put additional discount on the item. I called back and asked if I could also get this discount since I literally just made the purchase. Their sales rep was very helpful again and extended me an additional discount, not for the entire amount, but close. I was still very pleased with that. The items were delivered promptly and very carefully wrapped. All the boxes were packed tight on to a wooden crate with plastics and ties around them so that nothing could move or get dislodged. We only just installed the vanity set and mirror medicine cabinets. The quality was just as described and shown on their website. The faucets were beautiful and sleek. Even our installation guy commented on the excellent quality. It is not always so trouble free buying such big items online. We went along first because of the very attentive customer service we received right from the start and also because of other people's great reviews. We are pleased to provide this one if it could help others. At the time of the purchase, we also bought the 'legs' for the vanity cabinets. However, as the installation project progressed, we realized that we really would have no use with them. Now that the work is finished, we called to ask if we could return them - even if it was just for a small refund to cover the cost of shipping. We just do not want to waste the material - the items have not even been unwrapped! We are of course well pass the company's time limit for returns but they have been really courteous and helpful again. Frankly speaking, if the after-sales service can be so good, you know that you are dealing with a company with people who care!

I purchased a pedestal sink, faucet, and mirrored medicine cabinet. All were top of the line and high-end in appearance.
I could not be more pleased with the quality of customer service provided by DecorPlanet staff. I called Brooklyn, and they sent me pictures via cell phoneto help me with my purchase. When the faucet had a manufacture's defect, Daniel ensured that it was replaced it immediately.
Initially anxious about making an internet purchase with a distant company, I now first investigate the Decor Planet website because of my very positive experience. The compliments I receive about my new bathroom confirm that DecorPlanet is the place to go for high quality home merchandise.

The products that i purchased on decorplanet have been outstanding. I was hesitant to buy a vanity online, but got a good recco from these guys from a co-worker so i made the purchase. The quality of the product was excellent and far exceeded anything that i was able to find locally at home depot or lowe's. However, the best part of decor planet was the customer service that i received. They replaced a faucet free of charge, even two years after the warranty had gone up and even worked with me to replace a medicine cabinet door after i had damaged it. Even waiving shipping fees. I cant express enough how good i feel about buying from decor planet and wouldnt hesitate to make a purchase from them in the future. Its nice to know that there are companies still out there who that stand behind their product.

Excellent products at FANTASTIC prices! I ordered two Fresca Bellezza White Modern Bathroom Vanities w/Solid Oak Wood and Ceramic Sinks. I can not say enough about the quality of these vanities. We have them in our rental house and get tons of compliments on them all the time and after two years they still look brand new. I will definitely order again from Decor Planet due to their excellent customer service and quality at very affordable prices. I would also like to add it was so nice to be able to order everything together, but have the option to pick different faucets. Thank You!