CostcoReviews 1,513

Disappointment with two different web orders in 2012. Basically the online product description were incorrect and misleading. In trying to help Costco i took the time to write reviews but costco never posted them even though the review met with their costco usage policy. Also writing to their customer service was useless, they never responded.

Also read many users complaining about costco been biased and cherry picking the reviews on their web site (so don't purchase based solely on the costco reviews!). Coincidentally found two different set of reviews for the exact same product. Basically I can only guest that when a product doesn't sell, costco changes the product number and clear all previous review! I saw it first hand with the Paderno 12 pcs Copperline cookware.

One of the worst customer experience I had in my life time. I ordered a Cash Card from them online which took months to reach me after multiple resends and follow ups. When it finally reached me, I was told that the card is inactivated and my money is refunded to my account. The customer support team didn't not know about it and I almost spent 2 months with multiple calls, mails which made me loose my cool, mental peace etc for nothing as eventually speaking, its as good as Costco refused to give me a cash card! The reason I say this is that they tried to send it multiple times but always at incomplete address and finally when they managed to send one, the card was a closed card and whatever I paid was refunded almost before the card even reached me!

I am very pleased with Costco and find their prices reasonable. Their selection is not good, and there are times when you cannot buy the same product because they keep switching their inventory.
Costco is no bargain for fruits or vegetables. I was extremely disappointed to find that some of their fruit in plastic single serve containers were from China where there are no controls. I called corporate headquarters and they told me that they visit China and inspect the production of fruit. I highly doubt that this is the truth and suggest that you always look for the country of origin for your food.

I have ordered two items from this website: (1) a Deluxe Tub and Transfer Bench, when I was released from a skilled nursing facility--following a short rehabilitation, with PT and OT (physical therapy and occupational therapy)--due to a serious foot injury and (2) a 42" Philips 1080p LCD [flat screen] HDTV, during my continuing a Physical Therapy rehabilitation at home with a wheelchair, crutches and a walker. Until I could walk again, I enjoyed many Major League Baseball games on a new HDTV. Both times I received FREE SHIPPING--even on the heavy HDTV--and an ONLINE $200 REBATE on the HDTV. Emails confirmed both internet orders and both shipping dates with a UPS tracking number. Everything worked without any hitches, and I was quite pleased with the merchandise and the customer service.

Otherwise, I have been a regular customer at my local Costco warehouse, where I quickly upgraded to an Executive Member during my wife's and my first year as a Costco family. Our annual rebates from both Costco and American Express paid for the membership fee, plus more, each year. We noticed quickly that cashiers remained the same from month to month; Costco treated them well, so a reduced staff turnover meant consistent customer service. From Michelin tires to currently bestselling books to fresh fruits or vegetables, we've never been disappointed. If a clothing item proved to be sized incorrectly or a special sale item failed to satisfy, then the Return Desk always credited my American Express Costco credit card--without any questions or hassles. We have never been dissatisfied with Costco!

I forgot to mention gasoline sales with a staff member available; licensed opticians for prescription eyeglasses; the full pharmacy; and the fresh, locally-baked breads, cakes and other pastries. (Everything you need and want can be found at Costco.)

I love Costco. I have been a member for many years and never had any kind of problems with them.

I do find that you have to watch yourself when your in a Costco or shopping on Costco.com because of the great selection of products and good deals you can easily find yourself with a big bill to pay.

A lot of Costco's Items are in bulk so you need to make sure you need a large amount of something before you buy it. Otherwise I think Costco is great.

Costco's pharmacy is awesome. The price of one prescription from a major pharmacy was 112 dollars. At Costco is was 26. Seriously. It was 26 dollars. (Actually I think it was 25 and some change). There is one other pharmacy that has comparable prices (major competitor) but outside of that store this is the least expensive pharmacy I have ever encountered. I haven't noticed any difference in the medication they offer and they seem very efficient. Overall, I am very impressed!

It's frustrating that this is essentially a completely different business than the local stores. Different products, prices and you cannot return to the local store (unlike Target). When you talk to them they are quick to tell you that they are different businesses but they should re-think that. As a consumer, the same name is on my credit card when I buy there, and I have a set of expectations built from my local shopping experience. But the online store is sterile and cold in comparison of their customer service.