Costco Reviews Summary
Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Costco is our family's favorite place to visit when shopping. The prices are obviously unbeatable and the small kioskes serving you tasters just seems like enough reason to keep me as their client. It did also push me to buy some of the products they made me taste.
Keep doing what you're doing Costco!
I love the return policy and the unique products you can find.
Great quality products and so many choices. Prices are average and great service. Buying bulk is a good thing.
I use their online photo service exclusively. SO convenient to order online and have my orders mailed to my house or available to pick up - my choice. The mailing service is super cheap and fast too. I've also bought some big ticket items online and was really happy with the prices (of course), the quality (of course) and how fast everything arrived.
Yay... we finally have Costco here in Australia! There are some great products at a great price and i think it is worth joining (however helps if you have a big family. Even when the store is really busy the checkout process is better than many of the local supermarkets here (they are more helpful). I would support local companies if they offered the service and concept the Costco has (i. E. bulk items at discounts) but there does not seem to be any real competition to them here in Australia.
Great customer service. The best meats and produce. Never an exchange or refund problem, with or without a receipt.
The best part, the quality of cuts in the meat department. The tough part, saving up to stock up. It's hard to make it out in under 2 or 3 hundred dollars!
The only drawback with Costco is that they do not take into account the handicapped or elderly. There are many things I would love to order online at Costco, but many of the products they carry in the warehouse, is not listed online. For example, their Kirkland bottled water.
Always a great experience with Costco.! Online shopping or in store shopping. Great quality always. I highly recommend Costco online shopping :)
Prefer to shop there in person, but their service is great and fast.
Again, this is America at it's best. But Costco has to not keep their customers waiting in line. Faster check out and These guys get a 5 star
Can always find what I'm looking for and you cannot beat their return policy. I will pay more for an item from Costco knowing that if it fails or is unsatisfactory, I am able to return it without much hassle.
Love this place. Everything is clean and well organized. Their return policy is unbeatable!
All of the bulbs I bought at costco for summer were duds. They took them all back but this is the second year in a row the big $14.95 value bags were not worth a penny. All of them did not sprout. Not pleased..
Costco is great for a reason that many other retailers now fail to understand. Costco is hitting on all cylinders for the traditional retail attributes of product, price & service. It is truly a worry-free shopping experience from all angles. They carry high quality products that are priced super-competitively and have generous return policies when products don't perform as expected. There is a reason why Costco attracts such a high % of high income shoppers.\
We've purchased our last three TVs at Costco and will be purchasing any computers or electronics there without shopping other retailers.
Very reliable website. Great for all kind of shopping needs. Never had any kind of bad experience or issues. Ordered a wrist watch which was cheaper compared to other places. Really gud for saving money.
Great for stocking up on things or if you have a party etc! The prices are great. Been a member for 8 years and always had a great shopping experience and excellent value for money.
I ordered Gift basket for client gifts for Christmas - delivery was promised 3-5 days with plenty of time for delivery - double checked on Dec 28th and discovered they never even shipped the gifts. Customer service offered no help and was quite the hassle and delay to even get a refund. I will never use them again.
What you see is what you get. Very straightforward and honest site. No complaints.
I bought a self supporting clothes line (kind of an inverted umbrella on a stand) from Costco's wholesale website. The site was easy to use and entering keywords brought up a good selection including comprehensive details and specification.
I had no real trouble with navigating the checkout procedure though I'm relatively new to on-line shopping. Their prices were significantly lower than other on-line outlets. The product arrived on schedule and I was notified at each step of the shipping process.
I have not had any reason to purchase anything from Costco since August, but I have no reservations about doing so in the future. Though there is always room for improvement, my experience was very positive.
About the business
Shop Costco.com for electronics, computers, furniture, outdoor living, appliances, jewelry and more. Enjoy low warehouse prices on name-brands products delivered to your door.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members