Costco Reviews Summary
Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Doesn't get any better than Costco... it's my favorite place to shop
Costco is a great store. Sells good products and stands behind them. I have shopped there for years and am very satisfied.
I ordered some Notebook machines with Costco and received in a couple of day with perfect packing and quality. Highly recommended.
Used it more when I had a business but still good buys to be had.
You must shop, but sometimes the items are really a good buy,
Some not so much. Food is always exceptional.
The parking area where the carts are should have a sign that
States DO NOT LEAVE CHILDREN OR PETS IN THE CAR
Costco is the best. You cannot beat them. I can always get almost everything I need in bulk for cheaper than buying small quantities in other stores. They have samples which are just the best. They are usually friendly and have great customer service, and they are starting to get a wider variety of natural and organic products which I love.
No one beats Costco on customer service! Have shopped with them my whole adult life and they are generally unmatched for quality products and a decent value and totally stand behind all products they sell. I shop both in the warehouse and online, excellent processing and shipping speeds and practice.
We stocked up for a party using Costco and I really couldn't tell the difference in price compared to Walmart, still a nice store but not a great deal of savings involved.
We went in to shop for food and I encountered the Verizon concession were we stopped and talked with a representative named DALIA. She told us that by upgrading with them not only would my wife and I receive a new Samsung Galaxy S5 plus a charger, earplugs, car charger, and a electric plug for the house and of all things we would receive $600.00 ($300 each person) from Costco in a gift card and Verizon would send us a $200.00 check. This is all promotional. We walked away with 2 new phones and all the above and Dalia showed me how to transfer my apps from the old to the new phone and it all worked out with no problems. It was worth taking the time to find out about all this. We then went on to go shopping for our foods. What a day. Costco on Route 9, you will find Dalia. She was so nice and I told her that I would tell everyone about her and how she made everything work for us. Go see Dalia at Costco on Route 9, New Jersey, tell her Stuart sent ya. Good Luck, I know you will be happy.
Mostly good, produce items are sometimes really good and other times really bad. Great place for purchasing reasonably priced drugs for those medically self-insured individuals turning down the unaffordable Obamacare "healthcare" plan.
Buying in bulk has always been my kind of style, exactly why costco is my kind of store :)
Costco is a big company that manages to still do things well. Good products, good quality, good options, and sometimes you can get an amazing deal. A three-story cat-tower for $70? Yes thank you.
I love Costco. The savings are huge on most items and average on the rest but everything in the store is priced less than anywhere else. The thing I like the most is their awesome no hassles return policy. Their attitude toward returns in my local store is "if you don't like it, it's our fault and we are very sorry that you weren't completely satisfied".
Love this store wish there was one closer to my house!
I do love Costco, but mostly in-store. I have tried to use their online site, but with most larger items I think it's easier to go into the store and see what's up before buying.
If you are looking to buy bulk and save this is the place to go!
The only thing that bugs me here is the crowds, but you can see why, quality is good and can be relied on even if not the cheapest you always get good value as the quality is good. Obviously you have to have a big family/freezer/be prepared to buy in bulk!
Have ordered several items. Great prices, great quality.
Wonderful place to shop bulk but not in huge quantities, great customer service, awesome gas prices.
About the business
Shop Costco.com for electronics, computers, furniture, outdoor living, appliances, jewelry and more. Enjoy low warehouse prices on name-brands products delivered to your door.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members