CostcoReviews 1,513

I, a 17-year-old, was getting a sample and the worker asked where my parents were so then I pointed to my mother who was on the other end of that section. She then told me to put the food down in a very condescending tone because my mom wasn't with me. I told her I was 17 and she gestured for me to take it secretly. I agree that I don't look that old, but I think I look old enough to know what I can/cannot eat. I hope you knock some sense into your workers, or even better- fire the ones that are dumb as $#*!. But other than that, I absolutely love everything else about this fine establishment.

In the past, we have been pleased with the quality and price of foods we have purchased at Costco -- both in their Naperville, IL and Columbus, OH stores.

However, we recently purchased a two-bag of Kirkland brand shredded sharp Cheddar cheese (2.5 lb/bag) (marked best by 08/12/18) that had green mold growing deep inside the bag. We did not see this mold when we purchased the bags, and the bags were both kept sealed and in a refrigerator from the time of purchase, so we did not introduce the mold into the cheese. It had to have been contaminated bags at the time of purchase.

Be forewarned about this problem. We are very disappointed in this product from Costco.

Found out today Costco stopped selling their Polish dog. (Tasted much better than their bland hot dog.) They also stopped selling the chocolate and vanilla swirl. These are 2 of the 3 items I regularly purchase. (Combo pizza is the third.) What they replaced the irems is not appealing to me. I don't believe that they want to offer "healthier" options. I am sure it is all about money. Probably losing too much money on the items they discontinued.

I have been a loyal Costco member for nearly 20 years. They offer good sales in bulk so I go to their local store about once a month to stock up household goods like paper towels, detergents, cleaning supplies, etc. The return line is usually long (depending on what time you go), but its always easy to return your item once you reach the counter. Their gas price is probably the cheapest compare to others. I have not tried Costco travel services, but I hope to use it soon. They seem to have good deal there. I have not had good luck on using their car rental discounts though. Even with the discounts, I still pay more than if I were to book the rental through AAA. But overall, Im happy with Costco and their services.

Bought a refrigerator on June 4th. No problem, smooth and easy purchase...
2 weeks later Innovel Logistics rang my doorbell and said "We noticed heavy damage to the box containing your fridge, so we took it out if the box and yes, it is damaged i the front pretty bad. You need to refuse delivery and irfwr another one". This was on my porch, not at their warehouse by the way. Why even bother coming... so on Tuesday 2 weeks later, Innovel Logistics delivers no 2 reacemenr fridge, and guess what, you guessed it, damaged AGAIN. Ok my porch... AGAIN... Hello Cotco, when can I get my third refrigerator, they say "another 2 or 3 weeks " I said hello Lowe's, can I get the exact same model? They said "yess sir, see you in 3 days"
Done, do not trust Innovel Logistics to delivery anything, unless it's a mattress.
By the way, I am dreaming of an ice cold beer out of a new refrigerator, and not out of a cooler, lime I have been doing for the last 4 weeks...

I went into Costco today tonlook at a couch for 899.00 they had no set up one and I just wanted to fill it to see the f it was soft or firm we prefer firm
I ask a gal walking by she said she had no radio a worker that was sitting in the recliner next to the couch in the box told her to go back to the register I look at her and said just wanted to know if this couch is firm or soft she aid usually there is a display there was none I asked her if she worked there she said yes she was on lunch - Hello worker on Lunch sitting in a display chair where Costcober cant try because she is on lunch sitting in the recliner reading a magazine ok!
If the couch was firm we would of bought it but they said come back when the display is out we will have it set up after July 4th why would I do that when we are looking now
Poor customer service and lady take your break in the lunch room not in a display we want to try to see what f we like the fill
Thanks Costco of West Vancouver wa
A lost of 899.99 for you today thats alll we went there for

I bought a Surface Pro 4 from Costco because it has an extended services to two years. The problem was the Surface Pro would not turn on. It has been about a month and Costco has not successfully fixed it. Then I was told they should send me a replacement (Microsoft Certified) and a packing for me to send the defective Surface Pro back. The day the replacement supposed to arrive, I received an empty box. I called and the guy said that's for the packing and another box of containing the replacement should arrive on the same day. Nothing came. The next day some one else said I had to send the defective in first before they can send me a replacement. This in itself is a very poor management and services from Costco.

When asked how long it would take, Costco said there's no time limit for them to inspect the defective unit to make sure I am qualified for replacement. Apparently, Costco does not care about how this impact the customer. No apology from the person on the call. This is not the kind of service I expect from Costco. This is not driving customers to Costco. This is not making my buying stuff from Costco again.

I went to Costco yesterday to become a member and was treated abominably! I was shocked. First of all the customer service woman eavesdropped on our conversation and made us show two forms of ID because she heard us talking about addresses. When we produced the ID's she was mad because she wanted to turn us down. She proceeded to try to sell us a membership that was double the price, we told her we didn't want that one and she said that we have to listen to her 20 minute speech about it anyway or we couldn't join. We said forget it and she said "okay bye" and we left. I wonder how many other people didn't join because of her. I still want to be a member but don't want to put up with abuse. This is the Costco in Wharton NJ she is an older woman with blonde hair. I wish I had gotten her name. Any way if you want to join Costco in Wharton, wait for another rep - don't be run off by this woman.

I wrote a review for Costco to tell the truth about their customer service and they refused to publish it here is what I got in an email from them

Your opinion is very important to us and the Costco Wholesale community. We appreciate you taking the time to write a review on Urban Star Men's Relaxed Fit Jean.

Unfortunately, your review did not meet our guidelines for posting on our site. While your review has not been published, please know we take into consideration any issues and suggestions that you may have
Thats what they do to keep their reviews so perfect amazing

Opened an account today and even informed the lady that Im adding my sister in law which she said all she need to do is provide her phone number to pick up her card since I have already added her. She came to the store an hour and was Informed that we have to be in the same household to do that. None of our families and friends that I know all live in the same household that are members. Due to bad information and customer service I received today, I cancelled my membership and renewed my Sams membership. I informed Costco staff that whatever policies they have is nonsense as now Ive saved $60, but my sister and Uncle whobwill just take me if I want to buy anything there as well as my sister-in-law. If I can rate the service I received today, I would have rated this guys -5.

Recently bought the 2.5 lb sliced Tillamook medium cheddar. We used to buy it regularly. The new package contains the slices not separated by pieces of wax paper but each slice encased in plastic. Not only looked like American cheese which I hate but TASTES like it and cheap generic at that. No cheddar flavor whatsoever! Tillamook cheese used to be amongst the best, adding another brand to my list of intolerable ones to NEVER waste $ on again.