CostcoReviews 1,513

Bought a Sony TV and having issues, Sony no help. Looking for Costco to step up and make exception and allow me to simply exchange since same TV still available online. No go,,, Costco refuses. I have spent 10s of thousands in online orders at Costco in the last few years, and that does NOT include my warehouse grocery shopping! I have never asked for anything and the one time I ask Costco to step up and help me as a solid customer, they fail big time. I am done. I will continue to buy some grocery items as required, but never ever buying any big ticket items from Costco online again. I will go to Best Buy or other retailers.

I ordered a Maytag refrigerator approx$1600 on July 24. My order stated 1-2 weeks till delivery, and as soon as the order was received I would get a conformation email. In that email they said I would be receiving a tracking email in a few days, and do not respond to this email'. I watched my email and spam for 8 days. Finally spoke to a very sweet helpful person named Helena. Long process with many holds and her talking to supervisors the answere is It MIGHT be here around Aug 31. That's 5 WEEKS!
Who takes 5 weeks anymore to deliver something that isn't custom made. A family of 6 using a small fridge and coolers! 2 weeks was pushing it. There has been NO ATTEMPT at communication. The price difference isn't good enough for all this headache! SIGH...

So I don't usually write reviews unless I'm extremely satisfied or dissatisfied. I went to the famous Costco in Altamonte Spring (436 & 434) today and of course I was under my younger brother's membership and we haven't been using it much since I have a BJ's and Sam's Club membership as well. Apparently our Costco membership has been inactive and I was honestly unaware. At the self-checkout when I scanned it and automatically says, "old card" so the manager came and took the membership card to check and told me that it was inactive and in order to check out those few items I need to sign up for another card and that was it. I said No thank you, I did not plan to sign up for a new membership today and he said I had to leave the store and there wasn't much he could do.

I was in shocked and asked him if he was seriously not letting me check out those 3 items, his reply was YES, there's no way. I guess I will never sign up for a membership at Costco again. I completely understand, but that was the worse unhuman customer service in my entire life. He left a real bad taste in my mouth. I will stick to BJ's and Sam's.

Don't buy extended warranty! We bought a TV and extended warranty and now need a repair and we have been sent parts to fix the TV but we can't get anyone to come out now to fix it. Costco keeps telling me how much they appreciate my business and then transfer me to Square Trade (warranty company) I started this process 2 weeks ago and just got off the phone with them again and i get the same bs that someone will call me in a couple of days. DO NOT BUY EXTENDED WARRANTY!

I placed a 2 day shipping order with Costco. Only a few of the items arrived within 2 days. I did not receive the bulk of the order. Costco did not communicate any delays. I disputed the charge on my credit card. The remainder of the order arrived weeks later (they had been damaged or lost). I reversed the dispute on my credit card. I received an email from a Costco employee asking me to prove the dispute had been reversed. I provided a screen shot of the dispute reversal from my account statement. A couple of weeks later, I received another email asking for a copy of my credit card statement with account number threatening to block the membership if I didnt respond. I declined. Costco blocked my membership treating a 13 year member like a delinquent. Unacceptable customer treatment. Will be sending my business elsewhere.

I purchased about 5-6 items and the total was 150$ and then and another thing is that I went to go checkout, and there was a problem I then had to wait about less then a minute. The cashier glared at me after I told her what the "wait" was. The other person who packages the grocerys was also talking behind my back when he spoke in a language he thought I did not know and said to the cashier " I think they don't have a card..." and said some other stuff that I didn't want to waste my time in, I could not believe that he actually said that! I then went to my car to unload my groceries and then realized that mu bread was all squished up because he decided to be rude and put my fairly heavy loaf and clothes on top of my bread and then my groceries were packed unorganizinlgy! I would give it no stars but that's not an option here on this website. Do not waste your money or your time here cause the people are mean and the prices here are CRAZY!

I did have Costco for 2 years only after that I cancel my membership. I realize the price is not so cheap even it's more expensive than other store.
The place not organized I got tired walking the whole store to find the product I needed. If you need help no one around.
I want to the store last time when i have membership i had to stand one hour in line to check out that to long.
And why i should have a membership do my grocery shopping really Costco is not worth it anymore.

Honeydew I bought from Costco was so bad that even after 8 days of attempting to ripe it in garage, it had no sweetness.
I often buy Hoody's shelled peanuts and they are bad 50 % of the time. They were over roasted.
Peanuts are great when they are still white or slightly brown when roasted.
I never took any produce back because of time and gas spend was not worth the cost of produce or peanuts.
I have often bought produce or food which has been poor quality 50 % of the time.
That does not mean Costco should not monitor quality of their produce and products.

Two incidents. One Costco.com shipped to an old address from ten years ago on a long closed account. Operator said I'd be credited and could re order. No credit ever happened. I drove to the old address and found the residents had received and just held onto it! Next problem with a price, I know now that phone help is useless, so I tried chat. No response. Tried again. No response. Bottom line. Costco is just too much trouble to do business with. My last membership, I went to the store one time in the whole year, as I rarely have an extra hour to stand in line. Store takes too long. Online can't ship and has no usable CSR.

My experiences with Costco online have been a nightmare. First order sent to the wrong address in some other city. Second order wasn't delivered because they sent it to someone else's name at my address. Third order took a month to be delivered because they sent it to "Bill to" address, not "Ship to" address. Then, made an unauthorized charge to my Visa and said they do not issue credit card refunds for online charges. I would need to dispute it with my bank. How is this possible? Actual Costco Warehouse shopping is just the opposite: easy, quality, friendly, fairly priced. But, their online function is a nightmare.

I cancel my membership since about 1 year ago. Today I just renewed because my son want to buy something he need and he think was a good price. After paying 60 dollar for the membership and walk the store both of my son want to buy some item. The younger one is in the membership with me and the older one dont.
The younger one paid for his item and went my older son was going to paid and my younger son provide the card the rud land unprofessional lady working the register decline him from buying because he was not a member. For this and many reason I dont buy at Costco and cannot believe that a Lot of people still supporting this nasty and rud bussiness. Costco you got my 60 dollar and I now I will not get it back, plus I will not buy nothing from their. But my personal negative campaign for Costco will continue... you gain 60 dollar but lost 4 customer, family and friends

I placed a order for a set of tires (staggered factory size) on 7/3. I was informed on 7/5 they were delivered to my local costco. I made an appointment to have them installed on 7/12, only to find out half the tires were shipped. I was told that because the 4 tires were in 2 sizes (yes, they are staggered size), costco only shipped 2 tires. I have been contacting and waiting for an update since 7/12. Today is 7/16, i am still sitting here with bad tires on my car that i can't drive. When i went to cancel my order, i was told Costco never charged me. I clearly have a charge my credit card statement dated 7/3, and i was told by the Chat tech "I" need to contact my own bank to resolve this issue, because its not costco's problem. I waited for 2 weeks, and its my problem now. Just wow.

Needless to say, i am extremely disappointed in Costco online/tire service and will take my business elsewhere.

I am once again impressed with Costco and its employees. I just got off the phone with Jamelle in the Vacaville store who bent over backwards to make sure I would be credited for an error that a 'road show' supplier made yesterday. It was not Costco's fault; it was totally the person selling bamboo sheets and robes. Jamelle worked on my problem - probably for 10 minutes - resolving the problem completely. Congratulations Costco! Congratulations Jamelle! And thank you.

We bought a new refridgerator and delivery was scheduled on a Saturday. We contacted Costco to see when delivery would be there and they said sometime between 2:00 and 6:00, so anotherwards we were waiting practically all day for delivery. The delivery guys finally showed up about 4:15. We prepared to make their delivery easy by clearing out the old fridge and moved all our furniture in the hall, livingroom and kitchen. Once they unloaded it was discovered that the box had already been opened and there was no styrofoam packing around the fridge. The fridge was damaged in four different spots and the box had another customers name on it. Why was the product not checked before loading especially if box had been opened already and another customers name on it? If this had been discovered why didnt they call and tell us it was damaged and they would have to reorder instead of making us wait all day for delivery? Now we have to wait another week (maybe, who knows?) Ive been very happy with Costco in the past, but this really pisses me off. Weve always bought groceries and clothing products from Costco, this is the first big item we have purchased and probably the last. Well see if they come through next weekend, if not Ill get my money back and go elsewhere.