CostcoReviews 1,513

Bought a refrigerator everything went smooth. Notified it would be delivered in one week. Then get email that it would be delayed one week. Finally get a message from delivery service to contact them. They informed me it would be an additional week and a half. I called, on hold 52 minutes. Finally a very nice CSR who tried to call the delivery service but they were closed. Went to online chat and got complete run around. Price was same as Home Depot but thought I'd give Costco a chance. No more. They do not provide quality customer service.

Ordered a GE Fridge Aug 28th and scheduled delivery for Sept 10th between 2-6pm. After waiting until 6 no one showed up or called. Called the number for delivery support and was told that they only schedule the delivery they dont actually deliver the item. After calling costco the next day, I was told that the delivery guys ran out of time and couldn't deliver it the night before. Rescheduled for Sept 12th and the exact same thing happened again. Called costco the next day and they said they weren't responsible for delivery since it was coming from GE. And offered to reschedule delivery for the Sept. 19th. At this point I had no faith in whoever was going to do the delivery and decided to cancel the order and buy from someone else who would actually take responsibility for something they sell. 4 days later got another call from same "scheduling company" telling me the fridge was going to be delivered on the next day. This had to be the worst example of service I have ever seen. Costco blamed GE for using a bad delivery company and said that there was nothing they could do. GE just didn't care when I called them. So if you dont care about wasting your time or if you are not in a hurry to get a product go ahead and roll the dice. Just know when you get a bad roll there is no help coming so just cancel the order and go through someone else.

I joined Costco for home purchasing services, which didn't worked for me so tried to return the membership within a month. Customer service told me to use it for one more month and if not working then I can return. So I kept and used it. Now I spend 86% of my monthly expenditure at Costco. Not only their quality is superb, their return service is legendary. Bought stuff online, which was a backordered item. They were super informative at every step and made me happy by giving me an option to buy something available for the same price. Now I know why there is backorded item all the time at Costco. Bought a Microsoft surface pro4 for almost 20% less online with extra bells and whistles. Almost out of stock item delivered in 5 days, can't beat that. I am very happy customer

The white women in front of me. Had a very large amount of items and the checker. Looked very quickly over the items and let her go. I'm next and 7 items and the checker was moving things around made sure i wasn't stealing in my mind. The men behind me had 2 carts full. She looked very quickly and let him go. I feel like I made a mistake joining Costco now. This was my first time visiting and maybe my last. Every other employee was very nice.

Ordered bed frame. Started in May. First one had oil stains on fabric. Second one received again oil stains on fabric. Third one dropped at Amazon not our house. After two weeks received it again oil stains. Try to call Costco wait on hold forever. Call back option doesn't work when they call back. No one in line. Trying to get shipping label for return. They don't sent enough label. Done with Costco online shopping. Never again.!

Bought two garage doors from The Door Company through Costco Co. Oshawa Ontario. After one season one of my doors is rusting from inside and seeping through the folds in the door. Called Jerry Ross about the door, he came and took pictures and said would get back to me. He got back said they couldn't do anything for me. Can't believe they don't stand behind their product. Trusted them through Costco and my four neighbors had doors done to. Single woman. Betty Fraser

The 1st set of appliances for my kitchen that I was going to order from Costco I added to my cart online and within 2 days it was no longer available even though their website said it would be available for over a month. So I ordered another set of appliances that were supposed to be delivered within 2 weeks of the order. I look online and their website says I already received them. Then I called Costco and they told me that the order was canceled. Then they figured out that their system was indicating the wrong information. They told me that my appliances were back ordered an additional 3 weeks. This puts me out of my new house for another 3 weeks. They were not willing to do anything for me. They barely even said that they were sorry. Where is the customer service? Don't order from Costco. They are terrible.

After being a BJ's member for over 18 years, I decided to switch to COSTCO in 2015 reason being BJ's level of customer service has been in the declined for the past 5 years. BJ's Membership is much cheaper than COStCo, so I ended switching and paying more at COSTCO. I have to say COSTCO produce and overall shopping experience has been a knockout since my very first day. This past Sunday at the Miami Lakes, Florida store I had a very nasty experience by the front end manager Conrad. I needed help loading and transferring a dining set to the front end cashiers. I asked Mr. Conrad for help as he was standing in the front by the cashiers. His response? You need to get a CART and load it YOURSELF. I was stunt by his response, I explained it was bulky and heavy and again he referred me to self service That is the way everyone does can't help you. I ended getting help from Luis and Robert, the dining set was taken to the rear of the store I paid for it and picked up at the rear of the store. Mr. Conrad needs remedial training on Customer Service, I called COSTCo Headquarters this morning and explained the experience. The person taking the call appeared to be nonchalant and did not offered any reasonable resolution other than to write a complaint to the store manager which I respectfully declined. This is a prime example as why stores like Woolworth, Eckerd Drugs, ZAYRe, K mart, J Byron's all disappeared POOR CUsTOMER SERVICe. My membership # is ************** this took place 8-12-2018. I will be going back to BJ's tomorrow.

D. Cisnero Hialeah, Fla.

At Morganville tire staff James who broke my wheel studs intentionally because he supposed to apply lubricant before he unscrew the wheels, instead he broke it. It cost me hundreds of dollars. When I asked him why not applied lubricant before unscrewed the studs. He denial he did wrong, but I observed the other staffs who applied lubricant before unscrewed the wheel studs when they found difficult to unscrew the studs. I was there to see the manager, he would let me then he found a assistant manager and he was trying to cover up. I will not given up to complaint him because he was wrong.