CostcoReviews 1,513

My wife currently holds an executive card (black one), she happened to go to seattle for the weekend and left me the card hoping i could use it to buy some groceries which my parents need for the weekend, i went to costco in union gap but when i was about to pay for the items i want to check out the cashier noticed the card is on my wife's name, he asked for my license for them to check if i'd pan out as a member to see any connection with the current card, i obliged because i know if they check their database i would be in it because the card used to be in my name, only that when we renewed this year i asked that it be named after my wife, with the inherent understanding i could use the card in her absence, my name indeed appeared on the previous card ownership but still i was denied to use it, i felt humiliated... so with that my wife and i decided not to renew our membership next year, anyways, WinCo is just across the street and all we needed are in that department store so why go to costco where they charge an annual membership fee and has a more expensive price scale... actually the overall rating wouldn't even go for a star,,, it's actually naught on my standard... ciao costco that's the last time i would ever step into your store...

I bought a 75 inch TV from Costco thinking it would be more convenient to have them deliver to my home than buy it at the store and have to move it myself. Big mistake! They were going to deliver to an incorrect address, when I call them to rectify the error the lady on the phone stated they couldn't change the address so I asked her to cancel the order and placed a new one, she ended changing the address after she told me it was not possible and I asked her to change so they changed me for two TVs after I placed a second order to replace the one she was supposed to cancel. It took me 3 hours on the phone and half a dozen phone calls to have them stop one of the order so they can refund my money to the CC I used to purchase. To top it off CEVA logistics is a horrible company that does not answer any phone calls, I have called them multiple times and have spent hours just waiting to talk to someone without an answer.

The Wilsonville, Oregon Costco Optometry department and doctors are great in my opinion. My family has received fabulous service. They can get busy so sometimes you have to be patient and wait your turn, but the service I receive is always professional, helpful and courteous. The prices are very fair and the turn around time on glasses and contacts is short and timely with a courtesy call when ready for pick up. So much better than our old clinic and lens store/ dispensary

https://www.trustpilot.com/review/instacart.com

I have attached a link to several reviews on instacart. But from personal experience they are horrible and I have no idea why Costco has decided to associate themselves with them. My daughter just had surgery so I decided to try them out instead of dragging my poor baby around knowing how she felt. They upcharge everything! They replaced several of my items to higher priced items. They just did not want to get several items. They spilled soup all over the other food, I made a complaint online and asked for a refund, never received one. When I called to check status of refund they said it was past 7 days so I couldn't have a refund (on the 7th day!) Not to mention I was only following up on my refund. I only post this here in hopes that Costco kicks them to the curb!

I just spent almost an hour on the phone with Costco Online again. My current password would not work again... this has happened several times in the past. I am so tired of having to change my password and not being able to use previous ones every time I place an order online. Also, the system will not let me delete my dead mother's address or change to my current email address or delete what they're calling a duplicate address in the address section. I cannot make changes at all and customer service was of no use. It is the most unfriendly user website I have ever used and I dread having to use it ever again. Also, they could not find my account... I had no problem this morning getting gas at the Costco store or shopping there two days ago. Costco online will be my last resort in the future even if it costs more.

We purchased a Whirlpool refrigerator and the manufacturer warranty was for 2 years, and the ice maker broke on the 27th month, 3 months after warranty. I contacted Costco and there is nothing they can do about it. We have never purchased any appliances that would broke down within 5 years, and it makes my family lost confidence in buying large items from them. My family and friends will not buy any more appliances or furniture from Costco ever again. Very disappointed!

I ordered a 6 foot long folding table to add to our 6 foot long dining room table to accomodate the 15 people I invited for thanksgiving. The table was delivered by UPS with a small nick on one of the ends. I did not want to hassle with sending it back (it weights 65 pounds) as the box was ripped and torn and i was concerned about getting a replacement by Thanksgiving. I called customer service, explained the issue and asked for a rebate. The table cost $70 plus tax, they gave me $25. Needless to say I was pleased. If I had seen this table for sale in the store, with the same nick on sale for $50 I would have snapped it up. Yep, good customer service, saved me hassle and stress, saved them postage

I purchased online at Costco on September 13, the item was in stock with delivery time of 1-2 weeks per the website. So I sold my current unit to match the delivery timeline. After 3 weeks have past I called Costco for an ETA, the rep told me that I was backordered. I said there was no backorder mentioned when I purchased and I didn't even get a call or email notification from Costco. The rep said a handful of people didn't get a notification. So I don't have a washer and dryer now, have to drive to a friend's house to use their W&D. Also, the warranty that I bought has already started it's time on me and me without a Washer and Dryer. After delaying again my next estimated date is October 29. I have been with Sam's club for over 20 years and my first year with Costco, they drop the ball on me Big time!

I have been months online with all relevant departments with Costco online. I am not able to see member pricing at Costco.com because there is a problem with their ongoing updates to their site. They admit there are changes going on but cannot figure out why I'm not able to use the site. They have looked at my account and in the end said it must be a problem with my internet provider. This problem happens on all devices, all internet providers. I no longer live close to a store and have to order online. Sorry Costco, you just lost a member since 1998.

I purchased a Blendtec total Blender with Wild Side +Jar twister. Loved it and used almost daily. BEST out there. Today it overheated and started smoking! I look it up and noticed it had a 8 year warranty. I dread the call fearing the worst. I found all the information on order history and used the concierge service option via their 800 number and was so surprise the ease of it all. Jaime (Concierge) took basic info and passed me to Costco.com dept and just like that I was able to get a brand new one! BEST$400.00 investment ever. I definitely will purchased other appliances in the near future. LOVED and HIghly recommend Costco.com

On 09/01/18 I purchased regular gas at the Myrtle Beach location. I don't drive my car everyday so a full tank of gas will last me a week and a half maybe 2 weeks. Saturday 09/08/18 I was driving down to the Myrtle Beach mall when my car started smoking really bad. I had to pull over and called for a tow to my mechanic. They had my car Saturday afternoon till Tuesday. Monday they couldn't figure out the problem with my car. Tuesday they decided to test my gas. Kerosene was in my tank. Now I have my receipt for the gas I purchased and Costco has cameras at the gas station. I filed a complaint with Costco to take care of the bill but the refused stating that no other complaints were filed with them so it couldn't have been their location. Now how am I suppose to know if other complaints were filed? They don't make that information available to the public. Plus don't try to leave a negative review on their site. I received a email from them stating that they would not be posting my comments. I am out money for my tow and 2 days worth of work my mechanic did. I will be cancelling my membership with them.