CostcoReviews 1,513

Today I reviewed a product that I purchased online from Costco. It was thoughtful and very useful and carefully described the problems I had putting the item together. It also gave the product only two stars. A couple of hours later, I got an e-mail stating that Costco does not allow reviews that "direct business away" [their wording] from Costco. Which logically would mean ANY review that wasn't glowing and positive. To me, that's admitting they don't post negative reviews.

Nice to know. Thank you for the information, Costco. I will now no longer bother to read any of the reviews on your products, because they are admittedly geared toward positivity and do not reflect any negative features.

I like the relaxed atmosphere, spacious aisles, attractive display of products, variety of food tasting stations. I've been shopping at the Appleton, WI location now, monthly for going on 2 years. They were selling overstock of muffins and other bakery in good appearing condition due to outdate by the next day or 2 at a good price. I was there on a Thursday, usually I shop there on the weekend, when I haven't seen this offer before. This time they were selling the same lot of bananas for the same price as I saw and bought only 5 days earlier, but they now had so many brown spots that they appeared 1/2 yellow, 1/2 covered with the brown. 5 days earlier these looked fresh-mostly yellow with a little green at the stems. They had fresh ones selling at a higher price this time. I had a bad experience on check out. I had mentioned to the register people I wanted to check out my selections in the order I wanted them to appear on my receipt-asking I could group and place them on the counter accordingly. She said that would be fine and she told her helper to allow me to do so. They proceeded to go against my wishes, unloading the cart the way they wanted to do it instead. I wanted all items other than foods first: beauty, then clothing for my grandchild, then clothing, then health, then gifts for others, then home, lastly foods. So my receipt got those categories all mixed together. Instead the receipt reads the order of what they took out of the top of my shopping cart, then bottom of basket, then 'BOB Count 4'. (I don't know what this last category means). I wanted it my way because it makes it convenient for me filling out my budget sheet at home to total prices and to identify what the abbreviations mean on the receipt. I was very offended.

I am disappointed i like shopping at Costco and with most things their return policies i have had no trouble with. I bought my first TV at Costco. Im afraid it will be my last as long as they use square-trade as there warranty company. They took a week to have someone come out to put the new parts we had wait to come by mail. The tech was clueless at best. He was unable to get the tv to work. So you have to wait possibly 2 days for them to research and then send you a list of possibly new or refurbished tvs to choose from(but you hurry cause there are limited availability of the recommended best available tv replacements so please select today) then they will ship it to you. First fill the order then 7-10 days to ship. What do i do with the old tv... see the frequently asked questions. My TV is under warranty by 3 years why do i have to get a refurbished tv? Mine shouldn't have broken you are guaranteeing my tv and if it doesn't work you give me a new one. Why can i not just take my old tv back to the store to be properly disposed of? Then i can pick out my new tv same day? I realize tv isn't the be all and all but we have no been with our our tv going on 2 weeks will be at least 3 by the time they ship the tv to us. We will be left with a tv that still has to be properly disposed of at a cost were i live. Best buy, the warranty dept emailed us a form, that said what we paid for the tv we took that to the store picked our tv and they schedule a time to have it shipped to us. they installed and then picked up the old tv at the same time and took it with them. Had our new tv with in 4-5 days. In closing for me in the future i will go to Best buy for my Tvs.

I just wanted to share that today I been in pacoima costco and Jacob the cashier was really rud with us he provided the bad service never I saw he refused to do a separed receipt we just asked for that he sent us to the line again I we did it when we was ready he just close the register and left us so who hired this employees or who give the training this is unseptable I hope you do something to provide training in hy to do the customer service because this is really bad remember you sale experiences no items

Took the day off, unloaded the fridge and freezer, moved heavy furniture etc. to accommodate easy access for refrigerator delivery. To my unpleasant surprise the delivery folks were unloading a refrigerator that we did not order. Apparently Costco loaded the wrong refrigerator in New Jersey for our delivery. Spent one and a half hours with Costco on the phone trying to straighten this out. No resolution other than to start over and order again. The supervisor was useless. Just repeated a prepared speech with lots of "have a fabulous day" and "it is my pleasure to assist you" thrown in for good measure. Compensation? The supervisor said they will not talk about it until after the refrigerator is delivered. The original person said possibly a $100 credit but no promises of anything. This is in no way compensation for a lost day of work etc.

Now to put everything back and do this all over again when the correct refrigerator arrives (hopefully). Really disappointed with Costco! I expected better.

Personally, i love costco warehouses but their website leaves a bad taste in the mouth. I ordered 1800 dollar laptop and it came faulty out of the box. Ordered a return on website just to know that they wouldn't send me the ups label but would order pickup by ups which would not come for next 10 days, whereas on the ups tracking, it is consistently being put that package was not ready... meanwhile costco warehouse wouldn't take it back as it has a scheduled pickup and call to customer service results in an advice to wait only... ultimately succeeded in returning but have never faced such an issue with any of the online retailers... wouldn't dare to buy from there again.

I'm writing because my TV broke I got the run-around for several days from the warranty company I wish Costco would come up with a better plan I spoke to several supervisors and one was very disrespectful to me and at the end of the day they did nothing about my TV yes they replaced my money but I have not seen it yet but I feel that I was treated unfairly and disgusted Costco is one of my favorite stores but the appliance company they have for warranty is disgusting this is not the first time I had a problem with them you should do investigation this company and come up with a better suggestion I plan on writing to the Better Business Bureau about this company and Costco

I used to be a member for many years but I didn't renew my membership because I got tired walking the whole store to find the product I needed... How a nasty way to make customers buy more... it didn't work for me. Now I go to BJ's and Sams

Ordered a Dining Room set in February which took 4-6 weeks to get but the problem started when we received it damaged. Three out of the four chairs were not level and when looking close the corners on some were left unstained. The table had a dent on the top that looked like someone jabbed it with a screwdriver so I am thinking where is the quality control? Started claim on March 22nd and was not picked up and credited back until May 3rd. This is after maybe 20 calls with shipping four different shipping companies and Costco. Nobody would ever follow up on the shipping companies as they didn't offer the services we needed until we had them check with the company that delivered it. Who would have ever thought of doing that? Polite on phone but did nothing to solve the issue.

Since the nearest Costco store is 45 minutes away, I decided to try ordering online. Big mistake. I ordered 3 bags. Costco plastic wrapped each bag and shipped UPS them separately (Three tracking numbers). One bag arrived more or less ok. One bag arrived 1/2 full. One bag went missing alltogether to the point that UPS declared it too damaged to deliver. No response from Costco. So out of 3 bags, 2/3 of them were severly damaged in shipping. Great puppy food. Costco packaging and shipping sucks.

A week ago I went to Costco Tire Center in Norfolk VA to have the tires that I had purchased from them put on my late husband's '93 garage-kept Miata. When they completed the job I noticed a huge hole in the driver's side upholstery. The manager came out and took a picture of the hole (as did I) and I filled out an incident report. 3 days later I was contacted by a "customer service" representative. After some discussion she informed me that they were not responsible for the "wear and tear on a 25 year old car." I responded that it was a 25 year old car with NO hole in the upholstery. Her response was tantamount to "too bad." If you use these people, take a picture of your seats before you hand your car over. NEVER AGAIN FOR ME.

I made the error of using the Costco online service. I didn't realize they didn't take responsibility for the things they sell on the website. I purchased an outdoor patio set made by RST Brand on March 10th. It was delivered on April 10th with a shattered top to the fire table. I purchased it specifically for my wife's memorial service we held at our home on April 14th. The shipping company blamed RST, saying most of the stuff shipped to them for delivery is broken or missing pieces. I called Costco and they told me "its an RST item and not a Costco problem, that's how it works". I called RST and have not had any luck getting the replacement piece for the table. Its April 18th and I am left with 6 huge boxes sitting on my patio. I didn't have comfortable seating for the older people who attended the memorial service. Worst of all during the worst and most challenging portion of my life, they have given me a part time job of trying to get the broken piece of the set to my house and assembled. Its heartless. I explained it to one Costco employee and she said "people die, not our problem... call RST and tell them about it".

April 18th - I called the delivery company today, they have contacted both Costco and RST several times and received no response from either. I called Costco and they said it is an outside vendor and they cant and wont do anything to help me (but she did wish me "good luck". I called RST and the women who answered (Jessica) said her records show the item was delivered without issue and showed no notes in my account. I have spent easily 3 hours on the phone with RST from April 10th to today.

Costco sells items online they don't stand behind, the companies who are third party vendors blame Costco and disappear and the delivery company is stuck being blamed for everything but are powerless to do anything.

I have called everyone... I don't know what to do. I would never buy using Costco online again. They have made the most difficult part of my life and time my family should have to grieve into a part time job of trying to get a patio set I paid for in early March.