CostcoReviews 1,513

The price we pay for gas as Costco is cheaper; however, for all the hoopla around customer service is non-existent. Literally Costco only have pump lines going one way, so if the gas tank is on the driver side you always have to wait in a line Even though there are pumps open! Is maddening so I turned around and the gas nazi told me I had to move my car around. Im not sure who developed the pump system or trained their employees but so not customer friendly. I was told the pumps stretch over the car and Costco will pay for any damage caused by the hose hitting the car. Wouldnt it just be easier to make it two way pumps. Needless to say Im less than impressed with Costco and will continue with sams club.

Love having one nearby to my work and I get gas there almost exclusively - always cheaper than anywhere else! Can't shop for everything there, but once I find out what I actually use a lot of, can save some good money by buying in bulk and Kirkland products are great quality as well. The best is the guacamole small 80-calorie packs! Vegetables and fruits are a little more expensive and go bad fairly quickly, Sprouts is better for that.

This is the worst service ever, ordered the four piece appliance set, the microwave was dented, contacted online service they sent another one and attempted to deliver it to my contractors house because they did not relay the address change to the delivery service the delivery guy was real rude, told me that they had come to my house and rang the doorbell, told him I didn't have a doorbell and my daughter was there all day, he said well its yours daughters fault. I went off on him, turns out that they did go to the wrong house, contacted Costco, they arranged another delivery and these idiots are saying they came again today! Do not use innoval delivery ever again! Costco needs to fire this company!

Costco used to be OK in the 90's when you got some good deals for buying in bulk and good quality products too. Fast forward 2018 all those corporate behemoths figured they can borrow cheap money and flip their stock, buy it back and do better than to rely on the average Joe who is just about broke. Costco now sucks all the way, save the convenience buying in bulk for a large family with a little concern for quality and service.

Recently let me Sam's Club membership expire from all the hype I had heard about Costco. While I the variety of items is fantastic and prices are not bad. The checkout lines are absolutely horrible, lines running half way the store. It tempts me to cancel my Costco membership and go back to Sam's Club. Recently they (Sam's Club) developed a "Scan & Go" app for android (maybe IPhone as well) where you scan the items barcode you want, and when you are finished you pay on your phone. Then show e-mailed receipt to individual that reviews receipts as you are leaving and you skip the horrendous checkout lines.

Costco, you need something like this, sooner the better.

I purchased a costco rotisserie chicken on 1/13/2018; had it Home 1hr after purchase and immediately cut some shallow bites off for my 2-yr old and poured some juices into our family dogs dinner dish. Began to slice deep into the breast and saw GREEN! Made another deeper cut into the center of the chicken only to find a massive amount of blood and coagulated blood balls all throughout! I was absolutely disgusted with what I found inside that chicken. My daughter and dog were both ill the next day, both had the same symptoms of food poisoning. I sent the chicken to Pilgrim where it was tested and found positive for green muscle disease. Costco and Pilgrim claim that this is fine and that it wont make anyone sick. Complete lie! The Costco Claims representative laughed during our discussion. I am very lucky that my 2-yr old daughter has recovered. WARNING: CONSUME COSTCO PREPARED FOODS AT YOUR OWN PERIL! I have pictures & It was disgusting.

Ordered 4 piece kitchen appliance suite that includes "white glove concierge service" i. E. delivery and installation. Several weeks later I got a delivery appt. Waited around most of the day. Finally delivery service called and gave me an arrival time of 30 min later. Delivery man came to the door and said he forgot his "straps" so he couldn't deliver the appliances. Said he would be back at 9:30 following day. 2:30 the following day all 4 appliances were delivered but only fridge (damaged) and stove could be installed. Microwave and dishwasher had to be installed by separate company. Called Costco.com customer service to set up install appt. Soonest available date was one week later; meanwhile microwave and dishwasher are parked in the garage. On the appointed day waited most of the day with no call from the installers. Found one place on the Costco.com site where my phone number was incorrect. Made the correction and called Costco.com to find out where the installers were. Customer service rep told me that the delivery company was saying that company doesn't install. I reminded her of the big sign in Costco warehouse saying appliance price includes delivery and installation and that she needs to figure out who the installers were and where they were and I would hold while she did that. Customer service rep came back on the phone after she finally did her job and figured out what was going on to report (as she talked over me) that of course the whole thing was my fault because I didn't provide an updated telephone number. We are now scheduled for installation "sometime" tomorrow and company will call "sometime" tomorrow to let us know when they can get here. This is "white glove concierge" service? From now on, if it isn't available in the warehouse, I'll buy it someplace else.

My opinion is that Costco is falling behind. Their swich away from Amex was the first straw. I can get another VISA card anywhere and CItiBank's customer service is way worse than Amex'. I appplaud their accepting VISA now, however. Secondly their delivery service has gotten worse. I ordered two-day grocery. It comes 6 days later in a beat up box. Probably third party, but still. Amazon and others seem to be able to do it. Finally, their brand isn't what it was. I've tried several Kirkland Brand items and some are fine and some aren't - do now always expect the best or the cheapest. Add in the hassle of parking, the checkpout lines, the non-existent in-store customer service, and you are looking at a 3 tops. In fact, I have lowered my membership status to regular after years of going executive. If you spend something like 200 - 300 average monthly, the executive executive membership might be worth it. Otherwise, to me it is't the only game in town and honestly, the just don't try as much as they used to