CostcoReviews 1,513

Folks - This is NOT Amazon, and clearly there are a lot of issues. I ordered a 60 inch illuminated mirror and returned it 1 week later because it did not fit. Instead I ordered 2 smaller mirrors. After returning the product as instructed, I have called 5x and have been provided the same useless information - they confirm product has been returned but cant figure out why my refund has not been processed. They promise to escalate and resolve in 3 days (same comment last 5x I called). To date I am not refunded $646.68 and I am mad. Therefore, I will continue posting negative reviews until someone figures out a viable solution and also thanks me for the hours of wasted time! David S

I ordered a floral piece for a sick friend who lives in another state. It was supposed to be sent "next day". After waiting 6 days, I contacted Costco.com by phone. The wait time was 80 minutes. Then I tried the live chat option. I "only" waited about 15 minutes for an agent. Found out that the vendor hadn't even scheduled shipment for my order. The agent said he'd have someone call me or email me about the problem. I told him to just cancel the order as I wasn't going to wait another 6 days for a response. My friend is very sick, after all, and I just wanted to cheer her up. The agent then became somewhat rude, never apologized for Costco and the vendor's lack of service. I will never order from Costco.com again.

Tried to purchase gas today, but my Costco cad would not work. Received a message to check with the membership desk. Membership told me my card was blocked for lack of ID provided when I signed up. I signed up in person last year and provided ID. They blew me off and told me to call the corporate office. After waiting an hour on hold I spoke with someone who said my card was now unblocked and they would send formal complaints to the store. Membership is not worth the hassle... Im going back to Amazon

Never buy a major appliance from Costco. They claim to provide a two year warranty on major appliances but it does not exist. My LG fridge died a year and a half after purchase. I spent hours on hold and on the phone with LG and Costco and after almost a month I gave up and bought a new GE fridge since. My family went almost a full month without a fridge so two days before XMAS I went to a local appliance company and got a new fridge for $3500 plus. I am a long time customer of Costco. I am so disappointed in them.

I will no longer be shopping at Costco. I purchased an LG TV from them 4 years ago and it went out (black screen) after 2 years, however we purchased the extended warranty and the company sent a comparable Vizio tv as a replacement. When my son was looking to buy a TV 9 months ago, I purchased from Costco because I had already experienced TV issues and was pleased with the warranty at Costco. His went out (lines) in NINE months. I purchased an extended warranty for his as well, but since it had been 90 days since purchase, Costco sent me to their concierge service who helped very little and just forwarded us to Vizio who basically called us liars and said there was nothing they could do because the TV was damaged. The TV was not damaged, only watched which is what I assumed was a television's purpose. So, I'm done with Costco... will be paying my bill and asking a refund for my membership as there is a sign hanging by the customer service desk guaranteeing this. We'll see.

We purchased a large game table from Costco.ca that was to be a Christmas present. Costco's shipper scheduled a delivery date prior to Christmas... we waited all day... they didn't show up or call us to reschedule. It is now Dec 27th and we are still waiting. Costco.ca is basically throwing their shipper under the bus telling me to deal with the shipper and taking no responsibility for this. This is unacceptable... I purchased from Costco, not the shipper, and I am frustrated by how Costco is handling this.

Beware and avoid purchasing from Costco.ca - I wish that I had seen the rest of these reviews before I purchased from them. I am done with this immature organization. They should get out of the online business and leave it to Amazon and other competent vendors!

Great store and web site. So easy to order anything. Customer service is friendly and quick to respond. Thank you Costco!

I had a membership a few years ago and returned it because of lack of use. I have been rethinking about join again due to the girls at work comments. I went with one of my coworkers to walk thought the store. I was going to the customer service counter to get a membership when I notice a manager sitting at one of the lunch tables with an employee sitting across from her. She also had a file of papers on the table. I inquired and found that she were hold that employees review for me and everyone else around to hear. It made me very uncomfortable to the point that I won't go back. I can't imagine how the employee feel about these reviews being held out in the open. I find this to be unprofessional and will never shop there again.

I ordered a Nikon camera prior to Thanksgiving and it has still not arrived. Try to get information? Not a chance. 71 minute wait on the phone. Even then, no dice. The only thing that has happened quickly is the charge on my VISA. THAT has been in place for more than two weeks. Inexcusable service for a company that prides itself in service - and one that I have been a member of for more than a decade.

Did not receive the stylus with my Microsoft Surface Pro. Tried to call customer service several times and the wait times were always 45-65 minutes. Finally waited on hold today-- 70 minutes for someone to answer (estimated wait time was 50), was on the phone with her for 20 minutes more and no resolution. She has to submit to her team and someone will call me within two business days. This customer service does not live up to Costco's image of being customer service based and easy to work with. So frustrating.

My experience with Costco.com has been limited, but I find myself not wanting to deal with them ever again. I ordered a winter coat on 11/17. On 11/22 they sent me a notice that it was shipped with a tracking number. However, each time I looked at the tracking there are no updates and its just the label has been made no package has been handed over or scanned by UPS. Here we are and its 12/3 and 9 business days (not counting weekends or thanksgiving. Seriously! So disgusted with the customer service I have received. I have waited an hour at least to talk to someone and they have been unhelpful. The first call he turned it over to another department and told me they would call within 24-48 hours. The second call I made because no one called me back I was then told that weekends doesn't count (in the 24-48hrs). Basically, I wont have my coat by the 6th and I desperately needed it. So disappointed with the lack of customer service provided by Costco.com. And disgusted that they billed my account on 11/22 and now 12 days later the coat is nowhere to be found? I would save yourself the headache and only buy directly in Costco stores. Their online warehouse, Customer Service, Etc. is a JOKE!