CostcoReviews 1,513

For 3 days straight, I have been trying to get ahold of Costco CS online to check my online order that I placed 9 days ago. They originally processed my order/payment and then after a couple days my money went back into my account and they still haven't "re-processed" the order. All I wanted to know was why that happened and when they will process the order again. In 3 days I have called 7 times (all at separate times of the day). Each time the call says the same thing, "we are experiencing longer than normal wait times as the call volume is higher than normal" Each one of the 7 times I've called, I have been given the option to leave my phone number. I do and they indeed call back after a couple hours but when I answer, a male recording comes on and says, "we are experiencing problems with our phone, please try your call again later"! Absolutely TERRIBLE customer service, I hope I NEVER have to order online from Costco again! Buy it in store if you have the option!

Falsely advertised a 5 burner BBQ as a 7 burner unit.

Below i a copy of my email to Costco.

Walmart, Home Depot, Lowes etc, all advertise the same model as a 5 burner unit. You falsely promote it as a 7 burner unit.

I had many choices of 5 burner units and all were at a similar price. I chose Costco because yours was supposedly a 7 burner unit, more value for the money. Unfortunately, the reality is that your advertising is false. It was the same 5 burner unit

I have been a Costco member for more years than I can remember. Please do not insult my intelligence with your contrived response suggesting that this is indeed a 7 burner unit. Same model number is advertised by all your major competition as 5 burner.

Just admit your mistake and let's move on.

To summarize, Costco would not admit their mistake and continued with a lame cover up story.

Shameful, unprofessional, and surprisingly beneath them.

I truly expected more from Costco.

We purchased EasyOn Gutterguard... My husband and I installed on our gutters. It was very easy to install, directions were great! We have a rubber roof so we did have to make a bend like instructed to attach to fascia. It looks great... cant wait to see how they work. Didnt give 5 stars because we need to see how they work first.

I shop here a lot, for work and for personal needs. Getting tired to not find foods (b/c they stop selling them) after I get used to them. That happened to 10 lb organic carrots, organic cheese sticks, etc.
I like to try little samples of foods while shopping. However the food reps are not always nice. They are welcoming in the day time, and rude in the evenings. I happened to hear one lady presenting iced coffee making sarcastic jokes about some spanish looking girl who tried that coffee. She was then laughing and talking loud with her coworker who was presenting pieces of taco. Think that was super not nice and unprofessional. Some workers are just ghetto...

COSTCO apparently does not care about their customers. I was filling up my car with gas@ Costco in Katy, TX and had an over-welling need to use the restroom. At 65 yrs old, I know when it's time to go, it really is time to go. The store had just closed (stopped letting customers in but there were still a lot of customers in the store. I left the car with my wife and ran across the parking lot to hopefully use the restroom. When I got to the door, I explained my dilemma to the door employee. She asked the floor supervisor if I could use the restroom but the floor (door) supervisor declined to help me. It's embarrassing enough to have to ask permission to use the facilities but to get turned down on top of that... Chances are I will not be renewing my membership.

I showed up to Menomonee tire center location to buy/change a tire since got a screw on it by the shoulder and can't be fixed but replaced... this was last minute emergency with my tire deflating and they told me I would have to wait 2-3 hrs since had no appointment. And asked me to move over to the food area or wait in my car...(they guy had no interest to help me and open appointments in 2 weeks!) meanwhile I found an appointment available online in pewaukee location which I booked through my cell phone before leaving but would be 5 hrs later... so I left Menomonee location and came back 3 hrs later and he told me."well. You left and didn't sign you in and we are still pretty busy you'd have to wait another 2-3 hrs" since I had made an appointment in Pewaukee, I just went to that one after and oh surprise... same waiting time plus the girl was surprised that "their system" let me make an appointment since they had any available... plus they din't t have my tire in stock (would take 3-5 business days to arrive) so I asked what are my choices for now? I can't drive with my baby in the car like this. And she said... oh well we can put your spare one on... and I said... ok... then she said... but you will have to wait 11 cars that are in front of you. I mean. Wait 2-3 hrs... to change a spare tire that takes you 10 min?. Really? My tire is deflating... I explained them that it was dangerous for me to drive with my baby in like that...(not to mention that i was driving for 50 min to get to Pewaukee location and had an appointment online which they ignored) and still had to wait another 2-3 hours? Your customer service sucks!

I was logged in and shopping at costco.com and wanted to check out their jackets in menswear, but, to get the price on the jacket, they wanted me to key in the membership number IN ADDITION to the log-in and password. WHY? It's a double log-in system that is just garbage, and for what? To get a price because I wanted to SHOP on their site and possibly SPEND money? You know what the effect was? I abandoned my cart with the items I already had in there. What kind of harebrained, way-to-turn-you-off shopping system is that? Which marketing genius thought that was a good idea for costco members?

We bought a GE washer a month ago and paid for it with a cash card. The day it was delivered, we visited our local Costco store and discovered that the same item was available there for $100.00 less! I called Costco's Member Call Center, explained the issue and was assured the refund would be processed immediately. It is now nearly a month and every time I call to determine the status of the matter I am told precisely the same story: that the matter is marked as "completed" in their records, that they don't actually know what "completed" means, that they don't know who marked it as "completed", and that they are "very sorry" for the delay. I am then told that the matter will be "expedited up to their supervisor" and that I can expect the refund with a week. Needless to say, we are still waiting. And this after being talked into the "Executive" membership just prior to purchasing the washer. Worst customer service I have EVER encountered.

I m member since 10 months and not looking to renew it. Most items are over priced and quality is very poor. For example organic brown eggs, each week I get one or 2 eggs bad. What kind of supplier they have arrangement with. Is it acceptable. I have stopped buying eggs. Other items has similar issues. That's why wondering the stock for Costco is going up and up. They making money from memberships plus selling over priced poor quality items. Moreover staff is very rude and unprofessional. Checking on you as you are here to collect free items from them. 3 times card membership checking and then on the exit final checking your cart with receipt. I wouldn't recommend anyone to pay membership fees for this kind of attitude and service.

I'm not one who looks forward in buying tires or getting air for them. It's truly a chore I never look forward to.
Today was completely different.
Andrew was so helpful in making this task so enjoyable. He knows tires and he knows how to treat people with his kindness and patience. I left feeling educated on tires and learned for myself how to save money when purchasing. I
Would also like to give a shout out to Ryan who had a delightful personality with his greeting and attitude when in fact these guys stop what they are in the middle of working on only to have to walk around a car to squat down and add air in tires.
I left the store with such a great feeling that Cosco service people love what they do and know how to make a customer feel happy!
Thank you Plano East Costco! You guys rock!

I purchased a mattress set and Costco's white-glove delivery from Costco.com on June 23. When the product finally arrived on July 27 it was severely damaged, so I refused it. The delivery people also saw the damage and made a note of it on their paperwork before putting the damaged mattress set back on their truck. On August 3, I received an email from Costco.com saying they would begin the credit process. It is now October 3 and I still have no refund. I have complained several times in the last two months, and each time they reply that it will be 3-5 days before I receive my refund.

We ordered the kitchen suite for our new home.
August 19 ordered
August 28 notified by delivery company
August 29 two emails ignored by delivery company
August 31 call delivery company set up delivery and install for September 2
September 1 delivery company calls and to say sorry they did not schedule an installation
September 2 refrigerator and stove delivered and placed - dish washer and microwave sit in boxes in living room
September 6 installers place dish washer but discover that the micro wave is broken
September 6 order replacement microwave
September 13 8:06 PM call delivery company phone call is disconnected after 6 minute attempt to set up delivery time
September 13 8:17 PM second call and representive talks to supervisor wants to call installers and promises to call back in 20 minutes
September 13 10:32 realize the representative is not going to call back
September 14 get a phone call from delivery company to ask how the installation of the microwave went (the broken one is still in a box)
September 14 call third time for delivery and installation earliest date is September 23
September 15 get call from delivery company they have to change the delivery date -changed to September 26
September 16 we are in the fetal position
September 17 go to Walmart and purchase small microwave to get us through
September 17 Costco has had my money for a month I do not have a microwave
September 17 write a review - never dealing with an online order from Costco ever again