CostcoReviews 1,513

I shopped at the new Costco on Churchill and 75 in Dallas, TX this week and was so surprised at what Costco has done with it I felt I must share this review. First of all, the dyslexic store designer set up the store. Everything was set up totally backwards from all other Costco stores, so heading for a certain item was futile. For instance, I spotted pet food stuck in the middle of housewares, the aisle that has bagged bread, hamburger buns, etc. that is normally by the bakery, I found only by accident somewhere around wine. This brings me to that topic. The wine department is a joke. It is disorganized, and there was not one wine there that was listed on the internet. I finally found two choices of beer (nothing I ever heard of) over by toilet paper. If there was alcohol it was hidden. I spent over two hours there until I was so frustrated, I just quit. My experience at checkout was no better. They need to hire a few adults to train the kids. When I got to the checker, I was holding both my Costco card, and my Costco Visa. By the time I finished checking out, the Visa was no where to be found. I feel certain that card must have gone somewhere. I finally left without the Visa card and ended up cancelling it. I can only say the only reason I would shop at this store again is because it is a block away from my apartment.

If you decide to buy online hope you don't have any issues. Ordered a $2000 gazebo, it was lost, took almost 2 months to finally get, no one would call back, finally got one phone call and they left the 1800 number to sit on hold for an hour to call back and then they offer $75 for inconvenience when you get $60 just for buying. Have gone up the chain through costco wholesale and everyone says' their margins are less the 3%. Maybe if the count write downs etc. Guess what, i work in the insurance industry and we lost money last year... dont believe it, because the accountants can make the numbers say what they want it too. Maybe its because they cant pay for customer service. Just brutal

Received the $1500 laptop I ordered today in an unsealed box with very little packaging material. The box containing the laptop appeared to have been previously opened and taped over. It looks like they sent me a unit thatvwas returned or on display in store. Imwas so disgusted that I didn't even open the box. I have purchased $15 items from Amazon that are superbly packaged. That's where I will be conducting all of my online from this day forward.

Beware buying anything on Costco online. It can take a week or more for costco to even get your item ready to ship. Then, as far as shipping, it takes forever. I bought a laptop on 8/17, more than week later on 8/25 if finally left the warehouse. Now, it's been sitting with the shipper, in China, for 4 days with no end in sight. Who knows when I'll finally get he thing. Really terrible service and compared with what I can get from Amazon or Walmart, not even close.

Costco in their great corporate wisdom in brilliance decided to change over there Pharmacy computer systems. Not only did the pharmacy not have a prescription filled several days after I called it in they completely missed filling one of the refills that had been called in. Consequently I had to make a separate trip all the way back just to pick up the second prescription. Furthermore on my subsequent visit a week later two weeks after their new computer systems went into effect my doctor electronically sent one prescription and three and a half hours later during low season the least busy season of the year the prescription still wasn't ready. I'll never go back I'm taking my business to Walmart or Publix.

So, I was not told that you had to be 18 or older to shop there and you can't use your parent's membership card. I turn 18 in like a month and my mom was working late so she couldn't go. All I wanted to get was some dog food and milk and coffee. After I spent all the time finding the items and get to the checkout, they say "is mom with you" I told the lady that she couldn't come. So that lady called another lady over. The 2nd lady again asked "where is your mom?" I told her she was at work (not that it's any of her business) then she said "ok, Costco memberships are non transferable. So you can't use your moms card) then she asked how old I am. I said 17 almost 18 (again not that it's any of her business). And she said "ok see you can't shop here until you're 18" so apparently even though I am old enough to drive a car and I have my own credit card, I can't buy some milk and dog food at Costco. And even if I was old enough, I can't buy my mom groceries while she's at work. Oh and did I mention I've shopped for my mom there before when I was 16 and nobody said anything?! So after all of that I had to walk out empty handed and the ladies I talked to were not very forgiving about the situation. Also my dogs have food allergies and they do well with that food, so it was a real bummer not being able to bring the dog food home at least.

Purchase island grill... Costco falsely misrepresented the delivery service. Sent contract for me to sign for delivery. I successfully fulfill my requirements and Costco was totally incompetent. Grill was damaged by delivery and had to be reordered. Second delivery, again a incompetent crew sent. Delivery not successful. I hired my own crew $250 and delivery successfully in less than 10 min. Costco would not reimburse my expense. Just apologized for my inconvenience. Contract( that Costco sent to me) clearly listed all their responsibilities on delivery. None of which were fulfilled. Costco could careless about the incompetence and was totally disconnected.

This is the worst wholesaler that I have ever seen in my whole life with the poorest customer service. Low quality and unskilled staff with unethical behaviour toward customers are disgusting. They are checking your membership card picture with you at entrants then need to be checked again at the till by the grumpy cashiers and eventually, your shopping trolly is being checked to match your receipt with shopping items at the exit by other staff which shows Costco negativity and untrustworthy view toward its paid customers. It's really humiliating and disgusting policy. Above these things, we need to pay annual membership as well. This was my last visiting although my card has not been expired yet. The products prices are not at all also competitive so I believe very soon or late the most businessmen will be boycotting Costco...

Shame on the board of directors who have forgotten the real objectives of the company and obviously their shareholder's strategies which should be maintaining customers with good customer satisfaction to maximise profitability. But with this poor customer service that they are following the future of the company will be miserable and eventually will be collapsed...

I have been a Costco member and going since it was Price Club, so many years to say the least. Today I had a full carts worth of stuff at my local Costco in Alexandria VA. At the register I was told my card had expired today. Since it is a business card the company takes care of paying the membership for many employees. There must have been an oversight with the accounting department and told the manager I would rectify it Monday morning. He said it had to be taken care of right now or I could not purchase any products. Since I am not the owner, I was not prepared to absorb this cost. Manager told me then you cannot purchase these items so I told him I will never purchase any items from Costco again nor my company and I went to Walmart and spend $300 that I would have spent at Costco

The supervisors and management are not helpful to new hires. They expect someone that has been on the job for less than two weeks to know where everything is and be able to put away everything quickly and then give complaints that the work wasn't done with a "send of urgency". This is management's favorite phrase. Additionally, there are employees who push 5-10 carts and walk their entire shift who are treated as if they are perfect employees, while employees who push between 15 to 20 carts while running to and from that are drenched in sweat that are looked at with disappointment that they "don't have a sense of urgency" and find surprise when another employee tells the supervisor that that person is working quickly, doing well, and being helpful to customers. I am appalled that this is how Costco treats select employees. Those that do their very best reap negative reviews and attitude from supervisors while people putting in minimal effort are treated as star employees. You need to fix this issue because that is not right and no one should be working in that environment no matter "how great the benefits are". I witnessed these incidents and conversations on multiple occasions and was stunned that this occurred. From my point of view as a customer, it is unacceptable to treat an employee like this.

Customer service is awful. I bought an air conditioner from Costco.ca online. After 2 weeks when I didn't receive my order, I sent an email to them and I asked to refund my amount, they accepted. But after 16 days from that time they didn't refund my amount yet while they told me it takes 7 to 10 days so I sent another email to them but nobody don't answer me. Online Shopping from Costco is the worst experience for me. If your time and money is important to you, do not shopping online from Costco.

Employees always look unhappy never smile, never act like they appreciate the business of their members. Employees will walk by you and never ask if you need help when they know you do. Floors often have empty boxes and debris on them. Employees often never ask if you want your items in boxes and just put your items in the cart w/o asking. So many other Costco stores treat their customers with a smile and outstanding service but Store Manager Dave just does not care enough about what anyone tells him.

Had a Gazebo that was supposed to be delivered on Wednesday between 8 and 12. They never showed up. Got a phone call late that afternoon that they will be there the next day. Next day came and they called and said it was to heavy for them to deliver and will have to figure something out. I called Costco and they got them to deliver next day. Got a phone call and they said they would be here between 12 and 4 on Friday with two people. Next day got a phone call they would be here between 2 and 5. Waited and got another phone call and said it would be between 3 and 6. They never showed up until 6:20. Took three days of Vacation for this idiotic company that when they came for the delivery it was a young guy and old and the young guy got it off pretty much buy himself. Stay away from CEVA LOgistics. I can't get my 3 days of vacation back!

Costco has let us down really badly this time. We ordered an outdoor patio set on May 31 and it was arrive in 15 days. The set is still not here and the worst part is that no one will tell me what the issue is. I have contacted CEVA logistics the company that was deliver it and all I hear from them is that someone will call you back with an update. We have family arriving from out of town tomorrow and we really needed this furniture but we are so disappointed. Big let down

Trying to oder luggage for Father's Day gift; keep getting "Invalid Credit Card Information"; same message with my VISA and my husband's, although different financial institutions; customer service guy insist that trouble is with card(s). He finally got it to go through, but now three days later, THEY EMAIL MY DAD, SAYING MY CARD WAS REJECTED! Telephone wait time +20 minutes. UGH!