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Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.
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Bought a $2000 laptop that is barely functional and Costco's warranty service keeps telling me that I am not calling them. I guess it's time for attempt #3, this is a scam.
Very bad service at costco in van nuys i was here today and they charge me for something i did not have with me when i told the cashier he sent me to the merchandise return i waited like 40 minutes in line I try to make a conplaint with the manager but nothing happened
I was waiting for my cashback from costco for 3 month. I was driving there every month trying to figure out where is my money. Finally, I received it but they refused to redeem it without my husbund. They send coupon under his name although we have one account and the same rights. I am totally dissapointed with you guys!
Recently we mad a huge purchase for my sister wedding. As-usual the pricing and the quality top notch. Thank You Costco!
Gigharbor Costco. Thank you. If you are thinking of buying furniture. Or a high priced item.do it). Only store I know of that stands behind there product and gives excellent service.
Costco sucks $#*!. I tried buying a toolset that they had on sale like a week ago they had a whole bunch of them. Now they're telling me I can't even buy it online. The place is $#*!ing bull$#*!
When my kids were at home I did a lot more shopping for bulk items, but since they have moved out, I go in for the jars of nuts, protein drinks, pharmacy items, books, kids gifts and wine
You would think that when this company purchases overstock from other stores at Pennies on the $, that they would pass the savings onto consumers. They do not. I have found most items cheaper elsewhere.
I like Outrageous deals, manly deals, as I walk into the store. You should have Vuarnet sunglasses right there. Best lense guaranteed in the mountains. Meat deals are good. Personally, I think any electronic computer, headphones. IPad, phone, is a gimmick or clearance item, along with your equivalent of as seen on TV items. When I think of the things, I feel I don't need Costco as much as Costco needs me. OMG, I haven't been there in over 3 months.
I enjoy going in there. You can find anything from groceries to laptops and tablets at fantastic prices. On top of that they have kiosks set up all over with free samples. It's a fun time.
All American products are within reach at no cost to our daily living and my business, We travel to new york city in our local Costco here in London and yet still get to hold onto our house key without a boarding ticket in our Local Costco Store
I ordered pizza and waited for an hour. The guy didnt bother showing the pizza which the people who worked there usually do so. Since I didnt have any problems, i just took and they gave us pepperoni instead of cheese. I cant eat meat and clearly they need to check their order more carefully.
Costco never answers my call I leave messages and call multiple time they never anwser. Eventually I get frustrated and annoyed.
I recently purchased a refrigerator from Costco.com and had it delivered to my home last week. I have been a loyal Costco customer for decades and enjoy shopping at their store frequently because of the outstanding "Customer Service". Truly a great company. That being said I must say I have had one of the "WORST" experiences ever when dealing with Innovel, the logistics company that is contracted to deliver products purchased over Costco.com.
My advise, when placing an order with Costco.com is to request any shipping company other than Innovel to manage the delivery. Innovel overbooks their drivers schedules causing late delivery times, they struggle to confirm appointments, but most of all some of their drivers have absolutely horrible customer service skills and should really be fired from the company.
I bought my Costco membership for one thing and one thing only. I buy movie tickets from here. That alone saves the cost of the membership.
They check some peoples card but not all everything's buy-able in bulk and more affordable though. Overall it's really good but could be better...
I have been a member for many years. The bulk pricing and selection is amazing! I prefer it to the other warehouse in town and the people that work there are awesome! Thanks Costco for many years of greatness:-)
I don't think I have a single gripe about this place. FAMILY of 5! Diapers, wipes, snacks are top of the line for the most amazing prices! Their employees are super nice, probably because they are appropriately compensated! Keep up the great work!
Always happy to shop at Costco!
Their service is out of this world!
Recommended. The store to many people.
Great for food, clothes, jewellery and household appliances.
Answer: Go to. Costco.com and after you give them your zipcode you will be given locations of warehouses near you with phone numbers. The website will link you to a lot of information about Costco.