CostcoReviews 1,513

As I noticed by the years, whatever I bought in Costco was with some issues. By example, toilet paper is not the same quality as use to be for whole rolls.
Taquitos rolls come with two boxes. One of them is always staffed with chicken, other one there is no chicken at all.
Clothes are almost every time I purchased, miss measurement.
Definitely,it's not store for the people who know products quality.

Costco pharmacy at Seminole, Florida sold me dangerous artheritis pain ointment that damage organs and kill. Name: Diclofenac Sodium gel. I complained to the pharmacy. They ignored me.

Dr. Adel Khalifa

So for several years I have been buying Costco Rotisserie chicken. However the last few purchases have been kinda iffy. So today I purchased a chicken after waiting in a line for it to come out of the oven. I noticed when I was taking the meat off the bone to put in my soup there was another set of breast underneath the ones I took apart. Pretty strange, never seen this before, however this is the last Rotisserie chicken I will be purchasing from them.

I've had a ring for a year and a half. I must have banged it and the top was bent. On the website it said no time limit for jewelry returns or exchanges. I asked to exchange my ring or a repair. They wouldn't take it back or repair it.

Not worth buying in bulk for a few dollars cheaper when for example food products half would spoil before you can finish them

Costco's practice of insisting on presenting your membership card before even entering the check out line and then again upon exiting their 'warehouse' along with proof of receipt is, in my opinion, counterproductive to showing appreciation to valued customers and frankly could almost be viewed as discriminatory. It's like stereotyping all their customers as a bunch of thieves. I'll take my business elsewhere, where a feel more welcomed and like a valued customer after dropping my wad a cash. The only people who I believe appreciate this treatment are the two employees who get paid to do this asinine job!

So after over a year membership at Costco I rang up my cart and went to check out and for some reason a mainstream store does not accept mastercard? Never mind being embarrassed I'm about to cancel my Costco membership membership over this s*** I had no idea they didn't except MasterCard I mean what kind of large retail outlet would not accept a worldwide card? Either way f*** that embarrassment I'm over Costco

I placed an order with Costco that was a 2 day delivery. Which end up being 6 day delivery. When I got my order the box was open and damage with detergent everywhere. My order of detergent, chips and water turned out to be a mess box drop off. I refuse to stick my hand down in this box.chip box was open detergent was on everything. I called to have them to pick it back up. Due to me having an elderly Alzheimer's dementia family member with me. I was unable to return it my self. So I called for them to come get the box and refund my money. On top of the 6 day wait for my order now i have to wait 2 more days for pick up and another 2 days for refund. So I am stil without my order. Costco need to do better this was a nightmare order. Customer service was no help and the day before my juice was suppose to got delivered it was also delayed as well so my kids did not have that for there party

Ordered tires. One week later Costco cancels order by email. They actually were not in stock although they told me they were. They are not really sure why took a week to figure that out. Now other places I looked at for tires are also out. Unable to leave voice review after call with customer service.

We have been customer's for many, many years. I have to say. The quality of food and clothes went down hill. We spend anywhere from 400.00 to a 1000.00 dollars every time we go. Thats because we live in Payson. So if something is spoilt or not good, we can't just go in the car and return it. Since the closesd store is in Mesa. So we stuck having to throw it out if it is food. And that happens alot. Costco used to take pride in quality. Now no more. We purchased coconut butterfly shrimp. You would think, the shrimp should be bigger the average. Little shrimp with lots of batter and coconut. A shame if you ask me. Specially sine they cost enough. I'm going to try Sam's club next. Very disappointed

A once great company has now gone to s**t! Product quality is not what it was, prices are not much cheaper than retail, check out lines are long, stores are overcrowded, customer service has dropped. I have had a executive membership.for 15+ years. At this point its not worth renewing. Feeling ripped off. Seems like Costco gives membership for very little to anyone these days and letting illegal citizens in to access membership privileges. I'll be switching to Amazon prime and Walmart +.

When I ask Tim at the Electronics Department
For help with the wireless printer, he shows and explained to me in detail. What's pros and cons for each brand and that's what I needed. He is a knowledgeable guy with a friendly smile. Big thumbs up for Mr. Tim.

LIERS, They are inoperative, DO NOT BUY FROM THEM ONLINE!
Ordering contact lenses online is the intergalactic black hole.
People send you an email whenever they feel like it.
1 you don't know where the order you made is.
2_ there is no way to fix an error with the prescrption
3 CAUTION Employes + lazy bears in front of computers cannot recommend what is part of their resources > they do not know how to use them.
4- don't trust, DON'T EXPECT ANYTHING FROM THESE PEOPLE.
They lie to your face, they have no scruples,
Lies:
1+ the order was sent
2=we call your ophthalmologist
They don't call the ophthalmologist, they talk to their optometrist.

THIS IS TYPICAL OF BANANA COUNTRY.
WELCOME TO THE NEW USA.

F I could leave zero stars I would. Ordered a dishwasher for delivery/install, and have been chasing them for a month to try to get it. Customer service so far has all blamed the last person we spoke to, lied about leadership/ VP involvement in their logistics, blamed the weather, and then come to realize that they don't actually have anyone in our area to take up the installation contract. That took a MONTH. To compensate? They will reimburse me for the installation that I now have to arrange, even though that was part of the cost of ordering it. They have been awful awful awful. Do not under any circumstance buy small appliances through them - Save your time and energy.

This morning I dealt with two customer services representatives, they both insisted that there is nothing they can do to help me with the price adjustment, not until I demanded to talk to their manager or supervisor. The supervisor told me that she will take care of it. I asked her if James, her staff, can do the same to resolve the issue. She said she doesn't know why James did not do that in the first place. Customer Services representatives don't LIKE to help customers taking care their issues, then they should be in the business.

Sent 4 different peer owners gift cards before holidays. 3 of 4 show nothing received. Costco says can't help. What?

October 2023- Costco Royal Palm Beach Florida- Not ADA compliant! I don't know why I went back after the first humiliation event with a manager! My registered certified with all the Service Animal tags, vests etc and the managers are demeaning and degrading making me feel like a defendant in a courtroom! Eventually he allowed me to enter but I just turned around and walked out never to return. They have a history of ADA discrimination. (Yelp reviews reflect that)They should be investigated. Sorry I go to BJ's wholesale club now. I'm treated with respect there. (I've been a member for 20 years) not anymore..

While me and my mother were browsing the vitamin aisle at the Eagan Costco, we were aggressively approached by one of the sample lady's who was stationed at the vitamin location. We were not looking for advice but she did not seem to care. She aggressively spoke at us for probably 5 minutes about these vitamins she was selling that neither of us were interested in. Then she pressured my mom into taking some supplements that later made her feel very ill. I was not pleased with the forcefulness of the sales associate and it was very uncalled for.

Apparently your order will be picked determined on how much or how big of a tip you leave the shoppers. It is printed right on there site when you go to place your order that their shoppers will pick according to how much money you leave them as a tip. I'm sorry I thought that Costco was providing me with good customer service. I also thought it's my prerogative whether I tip or not I didn't realize that you can't get decent customer service unless you pay more money. Maybe they shouldn't offer the service if they're going demand that you tip their shoppers and your product may not be picked and delivered that day depending on how much money you give their shoppers, ridiculous poor customer service. Yeah just can't get people to do their job. Pretty sure shoppers were hired and paid to do a job. I don't get tipped at my job for helping people that's weird because it's part of my job description. I would think that Costco would have a job description, hiring shoppers to shop for people who are my members might you gold members at Costco who pay a lot of money every year to have this gold membership and apparently we can't use it because we have to tip somebody pick our product even though that's part of their job and my product won't get picked unless I tipped them a whole whole bunch of money completely ridiculous Costco see you later I'll find business elsewhere!