CostcoReviews 1,513

I am commenting here because I cannot rate Costco Technical and Warranty Service at Costco.com.
1. Please read the information about the Allstate 3 Years Drops & Spills Protection (For New Computers $500 & Above). You are paying for the warranty you already have. Please go to the manufacturer directly to obtain an extended warranty. (Read the fine print).
2. It would be best if you did count on the Costco Extended two-year warranty and did not call Costco Technical and Warranty Service at *******450 to obtain warranty information and assistance. They have nothing in writing and no idea what to do if you need help. Do not waste your time. I was informed by calling Costco Technical and Warranty Service that only verbal information would be given. After speaking to the supervisor and repeating myself at least ten times, I got a response to my open case in writing (I was told). It took me over an hour to reach my goal, actually 1 hour, 14 minutes, and 44 seconds, including the survey.

Below is an extract from Costco.com – do not count on them precisely because it is up to 2 years, and you do not know what it means.
Costco extends the manufacturer's warranty on the following items for up to 2 years from the date of warehouse purchase or date of delivery if the item was purchased online:
• Televisions
• Projectors
• Computers*
• Major Appliances†
See the manufacturer's warranty for specific coverage terms. Costco reserves the right to fulfill the second-year warranty obligation through, at Costco's choosing, repair, replacement, or a refund up to the purchase price. Common exclusions are data backup and software replacement, physical damage, or liquid damage. Costco Technical and Warranty Service advises backing up your computer frequently.

Call Costco Technical and Warranty Service at *******450 to obtain warranty information and assistance.
• English and Spanish speaking agents available.
• All calls are quickly answered and handled in the U.S.
• This service is available exclusively for U.S. Costco members.
3. *Excluding Touchscreen Tablets.
†Refrigerators (above 10 cu. Ft.), freezers, ranges, cooktops, over-the-range microwaves, dishwashers, water heaters, washers and dryers.
The above information I obtained during a direct conversation on Oct.06.2023, which lasted 1 hour, 14 minutes, and 44 seconds, including the survey.

Please advised your egg supplier/s to not to mix the organic with non- organic eggs. The customers pay extra to get the organic so please stop cheating on your customers. Thank you.

Today I was shopping in downsview costco. At that time cashier's helper kicking my kraft dinner and water. Cashier talked to me that packing plastic cover. So that's OK? I think hand is OK but she used foot. I don't think so.

Every time I went to Costsco I bought avocado; and it came out of very good quality. But in recent months, quite the opposite, it ripens super green and remains hard and other parts rotten. (what is not rotten has not yet matured)

A list of detective electronic products: Auto jump battery ($70), DVD Player ($100), bathroom scale ($40), router ($50), HP printer ($175), memory storage device ($70). All ran long enough that I could not return them but none lasted longer than 2 years. Stay away from Costco electronics.

If you pland to send a love one, Wife Husband, son, etc, to work at Costco, think it twice, Costco brain wash the employees to think only on Costco, slave them and make the believe the need Costco on their live first in order to survive, some how manipulate the employees like a slave, no matter what happened in the employees family life, Costco is have to be first, ask any Costco family members and you will se is like Costco have a devil pact, Costco manipulate the employees, EEOC nee to look into it.

I placed the order July 22. When I couldn't be home to receive the item, I was informed delivers only occur on Wednesdays, so I waited a week. When nothing arrived on the delivery date, I called and the service rep who answered the phone tried to contact the delivery service. He tried a couple of times and there was no answer so he requested that they research the issue. I called again on the next Tuesday hoping to have it in Wednesday's truck only to find out that contact hadn't been made then I got a notice to schedule my delivery by then we'd missed another week. I went to my local Costco and purchased a similar item then called and cancelled my order to be refunded to the credit card of purchase (nearly a month prior). After a week I called to ask where the refund was. I was told they'd put a rush on it but it could take up to 48 hours. I repeated this same process two more times! Refund was finally applied to my card on 9-21,2 months from being charged. No interest refunded!

For the second time I was discriminated against by Manuel, the young man at the exit. Just because of my Hispanic appearance. How sad that he is a Hispanic and with a Hispanic name who believes himself superior, that he forgets his roots and that we as a member pay him his salary.

My husband and I have a premium membership and each have a card. Our 17 year old biological daughter helps out with the grocery and running errands since we have 6 foster and adopted kids that are busy. The last time she went she got yelled at the greenwood Indiana Costco for using my membership when her id has our address and same last name. It is extremely inconvenient. I understand the issue of trying to crack down on everyone using passes but this is insane.

I will never again use self-checkout. I have to show my picture ID before I get to the check out registers!. It's super annoying. I'll stand in line to use a real person from now on

Lucky me that my appliances decided to stop working at once. I ordered dishwasher first from costco online and the delivery took a month without no proper communication. The main issues comes with the dryer i ordered. I chatted with costco agent and they guided even if u have gas dryer and u like to replace with electric you can do that without any pre requisites. So i ordered electric. This happened twice as the first order did go through though the payment was deducted from my bank and I'm still fighting for my refund. Almost 40days now. Well the second time delivery guy refused to bring the machine inside my house as he said you have gas connection and need electric setup before we install this. They canceled that order and asked me to order a gas dryer. Now i ordered gas order Only to find out that it was delivered damaged and the guy who was i installing the machine was so mad not sure on who but was swearing and mind it i was alone at home and I'm 4 months pregnant. Another failed attempt. Now they left machine in between the walkway my bedrooms saying we are coming back to pickup this piece. Well guess what that never happened and I was abt to fall so many times passing through that narrow passage. It's been 20days noone come to pickup up. Now I was waiting for the exchange and they don't have that same machine in stock and I had to order the expense version. While talking to them on the phone they are not calling it harassment but just the minor miscommunication and offered ne 50$ compensation. Really u think tjis whole thing is just a minor thing? I left tons of feedback everywhere as I can but doesn't feel like they really care. I'm thinking to sue them with all the stress they gave me during my pregnancy days. I'm expecting delivery and haul away on tomorrow the September 12th. Will keep posted what happens now. I have no hope from them. Still waiting for my refund for 3 machines I ordered in exchange.

Placed an order 9/5 before noon local time - site said 2 business days for delivery so 9/7 which came and went with no delivery and no updates on the Costco website. Called Costco on 9/8 - was given an earful of nonsense by Navasha C. "well Monday was Labor Day" and "other customers orders were also delayed" but no explanation for the lack of communication. The order finally shipped 9/8 end of day via FedEx Home - their slowest service. Hopefully it will be delivered today so 4 business days to deliver vs the promised 2.

I loved that they installed my fridge in for me! They also fixed the problem I had with my last fridge! They saw our plumbing for the fridge was broken. They got us a new one no cost! The drivers were excellent and they was extremely nice! I love my new fridge! Thank you Costco and the drivers!

Update... when two different guys came to pick up the Costco fridge to return it they were awesome and they were far more nice than the two that dropped it off and they asked why I was returning it and I told him it was because the other guys would not move the older fridge. He said that's too bad since they would have done it no problem so I guess it just depends on who delivers your Appliance and Costco is incorrect In saying that they absolutely will not move you're older Appliance. If I ever have to deal with a third party mover I am going to request those two nice guys. But as my review says below Costco has no customer service when it comes to appliances but okay customer service in the actual warehouse.
Not everything is black and white and the customer service with Costco is just that, no gray area whatsoever. When I ordered a new fridge the delivery guys dropped it in the kitchen didn't install it at all, they were happy to try to haul away my old fridge even though it was only 3 years old and there was nothing wrong with it so I wanted them to leave it at the front door instead of taking it away. They absolutely refused, the drivers as well as someone from their company. One person at concierge Costco said no we absolutely refuse to move the customers old Appliance. Even though Haulaway is actually moving the appliance. They're absolutely stupid and ridiculous. Three more people at the regular customer service number also said nope it's not their policy. At least one of the delivery guys said I should email Costco and tell them to make it right and get them to move the fridge down the five steps to the front door. Found out Costco doesn't have an email for their customer service it's either phone call or chat. Very very little distance yet they would rather go through the time and expense of returning the new fridge than to do that. The absolute worst customer service ever!

Today, I had an appointment at Costco Tire Center in Lodi California. I had an appointment to have two tires install. I was told that it would take one hour which I thought was excessive since it was only two tires and I had an appointment. I came back after an hour with a cart full of frozen food and was told that the car was not ready. AN HOUR LATER still no car and food defrosting it was still not ready. I asked for a manager and the idiot that I had been talking too was indeed the manager. I asked him if it was acceptable to him what was happening and he said no but there was nothing that he could do? Horrible customer service.

Anthony was on time worked quickly removed all unpacking materials. Install went very smooth. Very professional

I have been a Costco member 20 + years. This harassment on checking Costco cards is really bothering me. If it is such a big deal than close your self check out lines, then everyone goes there a full check and every card is looked at. This of course means you have to hire more people to cashier, this means more jobs, a budgeting issue for you and it would be better for the community.
You could spend money on facial recognition on the self check out to make sure the photo on the card matches the person scanning.
You could deny the card if both the name on the account and the card doesn't match up.
Now these fixes will cost Costco money to do any of them, or they can continue to harass all the customers because a thousand are cheating.

I may switch to Sam's club over this and I do not like Sam's club.but if I keep getting harassed that is what will happen.

Anthony was beyond wonderful! He was helping me schedule a repair for my Samsung refrigerator purchased through Costco. He was so attentive and made sure to check in with me to keep me updated! We were joking and laughing and he made the wait fly by! It is REALLY important to me that this "Superman of Service" be recognized for a job well done! I was so pleased with my exoerience!

I ordered from costco online wholesale for like new bottles of perfume for an amount of 3,200 and and to my shock received half empty bottles that were suppose like new. When i tried to resolve my issue and try to return items get my money back or even new product, customer service was of no help and the went ahead and closed the case so i couldn't desput it. If i could give 0 stars i would but i cant so i have to give one star. Don't order from there unless you want damaged goods!