CostcoReviews 1,513

If there is a negative, I will give it negative. I bought 2 mattress online. It is said Clearly on Costco website the old one will be hauled away. The delivery men refused to haul away my old one because there was a tiny stain on the mattress. They insisted that this is Costco policy. Why it didn't say anything on the website when I pay for the new mattress with cost included the haul? As a customer of Costco for more than 20 years, this is ridiculously unbelievable. Called customer service. The representative was mad at me with my question of old mattress haul and insisted the reason of delivery person's refusal is due to the risk of the tiny stain will pose to the delivery person. The Costco customer service is such a joke.

We order a range and microwave from Costco for our Florida condo. We are regular customers at Costco and use it all the time. We had a delivery date all set and last minute they canceled the delivery and rescheduled. In Florida they use a third party to install. We flew down to get order. They rescheduled a week later and my husband called installer to coordinate the installation. We thought this was all set. Nope! The appliances arrived with courteous delivery men. The installation never showed up. My husband called Costco to find out what was going on and he talked to the Resolution team. They assured him that our next installation date was confirmed. We were shocked to get a text from installers after they were closed moving the date once again! Since December 13 we have had two big boxes in our living room.This was the third attempt to get a date and they called to move it again. Finally we got someone to install that was reliable, but we paid a premium price. The resolution team the first time my husband talked to them it took 48 hours to reply to our immediate problem. We can't believe that Costco uses and has no leverage with Elite Installation solutions. No one in either company cared, so never again will we use either company for appliances.

My wife had the flu, I went to purchase items for her. Spend 1 hour and a half getting everything she needed, went up to the counter to pay and some employees were checking peoples memberships. I had her membership card and her credit card. They asked me for ID. I gave them her card and my license. They told me I am not a member and had to sign up. Was going to purchase over 200.00 worth of stuff. I had my wife on the phone at the same time, she could not go to the store and showed them her phone call. They rejected me and I was so embarrassed. We will cancel your damn Costo card and go to BJ's only. Merry Christmas and thanks for Mt waste of time. Hope you go under.

Reported Citibank Costco credit card. Your membership with Costco gets cancelled immediately. We were not informed that our membership became invalid. We use the actual membership card which revealed at the gas pump that our membership is "invalid". 7 weeks of membership stolen by Costco. Extended membership by one month with no evidence from Corporate that has changed as of this review.

Regul

The worst customer service ever, they treat customers as slaves, as if it is enough we are open today
No consideration or care even if you shop above $1000 still they are mean to you

Just left the casco in illinois lake in the hills as I was walking in and Employee decided to harass me. Call me names and such. I brought it up to the manager. And all they want to do is talk to him. They would not even bring him out after he went to the breakroom. This is unacceptable. This man should lose his job for harassing me. His name is John Tumeijer He is an older gentleman and should know better and how to speak to a woman. I spent thousands of dollars here and to be treated like this is completely unacceptable unprofessional. And Costco is a terrible place for hiring someone like this. Today is December 11. This encounter happened between 5 PM and 5:10 PM. The employee started work at 5:30 PM.

Just got off phone with verification dept after placing a $39 order online. Someone in June used my costco (not credit) card number to place an order. Costco cancelled my order because of the 2 names and addresses. They made me verify questions you'd normally get for a credit card approval. After getting all that info, they told me I'd have to email their 'prevention office' for any future orders. Sounds like more of a hack of my personal info. Beware of Costco dot com. Spent over an hour between chat and verifying phone calls while they explained they were protecting their customers. Harassment. There was no fraud just a bad Costco #. I will be writing to their corporate office. Stay away from them.

I was recently contacted by Costco Online to verify my identity for an online purchase. The customer service and a supervisor put me through 6 different questions to verify my identity. The last question asking me if I made a certain purchase 6 months ago, which I could not recall given the length of time they were asking. There was no alternative to get past the verification and ended extremely poorly.

Been a member sober 25 years I rate the warehouses 10 always the best!
Worst experience every time with Costco.com
Could
Not checkout with their system problems
Tried to call and do it manual we were on the phone nice lady but new every minute on hold
With supervisor asked to speak with the supervisor supervisor said no work with her or nothing waited for a
Manager total call was 1 hour and 43 minutes disconnected me and never called back
Ruby agent supervisor Craig
Terrible I went to Amazon $4 cheaper and delivered faster LG 65!inch tv
Oh well

Ordered goat canceled goat.
Spoke to Costco. Com several times because Ups via my account started order to be delivered.
Costco. Com yesterday November 21st Tuesday said disregard your order has been canceled.
Plus it states signature needed UPS left package.
I've been on the phone with Christoferfor 32 minutes please hold on I finally said your package is outside and I suggest Costco. Com retrieve it.
Thanks Costco. Com you have saved me more $$$ than I need to spend.
Will never recommend or order from you again.

On October 2,2023, I bought a penne chicken alfredo (prepared meal) at the Costco in Ottawa on Hunt Club. While eating it the next day I got a mouthful of fingernail clippings in that meal - 3 of them and I stopped eating, it turned my stomach and was horrifying, sickening. There could easily have been more.
I called them immediately about it: I followed their instructions to go into the store and I completed their "report", got my money back for the pasta; they told me to keep it in the freezer, that their legal team was reviewing it. Over the next month and a half I was blown off 3 times when trying to follow-up. This company profited over $30B USD last year on our backs and that value grows annually. They profess about values and ethics on their web-site. I would think that customers are of value to Costco. Over the years that my husband and I have been members, we have spent probably tens of thousands there, I have always loved the store. But to be blown off so easily by them for a health and safety violation like this - what appears to be a form of sabotage because that sort of thing is not an accident - I realize there is no customer appreciation or respect at all, something that really surprised me. Customers are not valued and I am left to feel like I am lying about it. So I share with the public here that any prepared food in clamshells or other unsealed containers that Costco sells are subject to pubic hair, crusty snots, spit, anything: their answer to me was that I was free to go ahead and pay to have the pieces scientifically tested (which I am sure they know the average shopper will not do). So be careful. The Manager there simply told me that it was "not possible" that his staff put the nail clippings in the food "because they wear gloves and they just wouldn't do that". Their corporate response was similarly as dismissive. They suggested outlandishly that the pieces could be chips of uncooked pasta mixed in with the saucy, cooked penne. I used to bite my nails: they were FINGERNAILS. I could not believe it, I am really shocked. Please share with others as a warning, all Costco customers have a right to know that this can and did happen.

Before COVID -19 the paper plates bought at Costco are of good quality, but after the virus decreased, the quality of Costco's paper plates became very bad.
And the plate has a serious strange smell.
Microwaving food in this type of dish may cause harm to your health.

We went at regent Costco at first time and spent $120 for membership. My husband was lookin a size in liner pants and we asked a lady to check the size if it is available, she checked and said they are out of stock in that size. At that time a mail employee came even we did not ask for his help and said my husband you don't listen we don't have that item, my husband did not reply him and at the moment he turned and start walk, that guy say f…… people. Seriously is this service we are paying $120 for membership. So we went to costumer service and cancelled our membership and complained about that guy. I am not sure if the management take any appropriate action about him. But we will never ever go to at this location Costco again. I upload a picture of that employ as well. I do not know name.

I RENTED a car from Budget through Costco which was the worst experience on Budget behalf. I received a car with multiple issues which Budget refused to assist me with. I called Costco which stepped in and did a awesome job of making me fill like a valued customer.

They have no online stock checks, so you have to call the warehouse for every item you need, to check it is in stock. What year is this? I am not traveling 20+ minutes to find it is not in stock, insanity.

This is not my first time noticing "lap" dogs, few of them, on leash or not walking at Costco food area like their owners have brought them to dog park for finding mates or if you will walk in dog park. I have asked the management " why the employees at the entrance door not stopping these customers to enter" and in all the honesty I have heard nothing but jibrish response, among other I asked, "what would happen if one or more of these dogs have to do number one and two" the answers was, "if we notice it we will ask the customer to leave"?. Is just that no employees following these customers so how could they notice when and where these dogs done either and how long would it take for cleaning crew to clean up after them? Meanwhile the bacteria are already on the air and are on the foods that people buying from Costco. Is not only the Costco, the restaurants and grocery stores are also to blame so is the liberal policies of local government disrespecting the existing laws in the name of "freedom" or "liberty" by falsifying the principles of the matters.

Thomas called to see if he could come early which I was excited about!
He was professional and quick!
Great job!

I've ordered items from Costco online previously- mattress toppers, a mattress, etc. For that experience, I would rate them a 5. BUT, recently we ordered a microwave/stove combo- that experience would be a solid 1 star. They use a delivery company called Transmotion. Transition, by the way, is rated an F through the BBB. They have no showed twice for appointments and don't answer their phone. While I realize that Costco is not responsible specifically for Transmotion and their lack of business ethics; Costco is the one that chooses to use Transmotion for delivery. I'd be willing to bet cost is a huge factor. Well, you get what you pay for. I, for one, will never, ever, ever order a single appliance from Costco due to this terrible experience. Buyer beware!