CostcoReviews 1,513

Their always booked, 5 days out to fix a leak an have no customer care, down right rude. I'll never buy another tire let alone set from these no business minded individuals they hire in their tire department. Discount Tire has my business from here on.

Absolutlely love the it here in our town. We typically save 50% or more from other grocery stores and have never had an issue with any type of return. I would highly recommend a membership.

It's pricey membership got even more costly.Beef park fish are expensive.

Sams is much better value lower priced beef better fruit brand name appliances

Let me preface this review with the fact that I've been a Costco member for many many years and I like Costco but Costco has really been dropping the ball on numerous transactions. My story is this: I was placing an online order for a box freezer priced at $649.99. I added Item #******* to my cart. My cart price showed $649.99 w/free shipping/pre tax. I went to check out and Costco tried charging me $799.99 w/free shipping/pre tax at the check out portion of the transaction. I removed the item and backed out of the app and tried again and the exact same thing happened again. Item #******* showed $649.99 w/free shipping/pre tax, when added to my cart the cart showed $649.99 w/free shipping/pre tax. I went to check out again and Costco tried charging me $799.99 w/free shipping/pre tax again. I did this repeatedly and same result. The app page showed Costco was closed and would open at 9:30 that morning. I contacted customer service later on in the day. Customer service rep "Christie" took my call. She told me I should've called when I was having the problem and I stated that it showed Costco was closed and would re-open at 9:30 so why would I try to call if you were closed? Going back to my freezer purchase... she told me the freezer was no longer available because it was sold out. I asked her how Costco could sell me the same freezer at $799.99 if the item was sold out? She then told me the mishap was my fault because of the cookies in my Costco phone app. I told her I repeatedly closed the app and tried repeatedly which showed the same $649.99 pricing results and then the repeated price mark up at check out. She told me there's nothing she would do to help me with my order at the advertised price. I asked for a manager, she was gone for a while and came back and told me the managers were not going to help me either if they were to come to the phone. She then told me if I had a purchased the freezer at the wrong $799.99 price they could've adjusted the price to the "advertised price" but since I didn't purchase it at the wrong price there's nothing they would do. I have a dozen or so screenshots all time stamped but I'm only going to add three to make my point. Very disheartening that Costco's reputation and relationship with it's customers is of no importance to them.

I just wanted to say a big thank you for the guy who cleaned up my sons mess today. He had a temper tantrum and he came right over and cleaned up my sons mess. I was going to pick up but didn't have a free hand at that second, thank you so much.

I just walked out from Costco at Millenia in Orlando, FL. And it was raining so bad so I wanted to come back to the store and denied me the entrance because I had 3 items with my receipt the supervisor Ramon said that I can't get in again with merchandise. And I told him that they don't want me to buy more stuff and that it was ridiculous when you have the receipt and the don't let you come back.

Ordered ko2 tires correct size for rav4, waited 2 weeks. Arrived and mechanic said "speed rating for tire was 130mph and the car was rated for a slower speed and did not want liability to install them"? Spent my $1100 somewhere else.

Apparently their executive membership rewards cannot be cashed out. Even though they say you earn cash back. I went to Costco today to cash my voucher and they told me it has to be used towards purchases in the store. How is that cash back if they dont let you have cash back. Very misleading when they offer you the executive membership. Just beware what rewards you earn you have to spend in Costco.

Costco Corporate,

I have been a loyal customer for years and today I was singled out, targeted, and discriminated against for bringing my emotional support dog to store marine del Ray. There is absolutely no reasons for me to be target because of my need, not want, of the assistance of my emotional support animal. I am highly considering canceling my membership due to this and find the actions of your employees to completely go against the company's core values.

The Costco call center is the worse service I ever experienced. They are very rude and not helpful..

I ordered a very expensive range from Costco. Almost $4k with taxes. It was supposed to be delivered Aug 2.
Costco cancelled delivery with no explanation or new date. This morning, I got a text message from Costco saying the delivery was coming TODAY at 2:00. We scrambled to get the old appliance disconnected, per Costco instructions. The new appliance never arrived. I called customer service and was told that the earliest the appliance can arrive is Aug 14. The CSR said she didn't know why I received the text and had no authority to help me other than to apologize and schedule the delivery. This certainly wasn't the fault of some poor call center worker. But to Costco logistics, I say, "you suck; do better!" This is my first and last major purchase from Costco.

I bought a whirlpool refrigerator in 2022 and I stop working and I have still lost food twice
I didn't report it the first time since he continued working the next day, today I lost my food again and the refrigerator failed again
I called customer service today and they told me that I should contact Whirlpool and that they would send me a technician, isn't it fair that being new they come out in bad condition and Costco sends me Whirlpool? I bought it at costco...it came out defective from the factory and they should give me the credit to buy a new one, it's not fair to repair something new that I pay them in cash
Very disappointed with your company, I hope for a prompt solution.
I've been with you for 10 years and you don't help me?

PLEASE listen up! First of all, I heard so many people say go to Cotsco for your steaks. They have NO grass-fed meat. Their prime ribeye is W A Y more expensive than Earth Fare's
Grass-fed. Aldie's Angus ribeyes are much less also. I could not find any ghee butter, THEY WERE NOT LESS EXPENSIVE ON ANYTHING. Maybe electronics or 100 rolls of toilet paper would be worth the trip. To top off this WASTED afternoon and $60 membership these #$%^&** DO NOT accept Mastercard!

I was having problems with my Phonak phone purchased for $1500. Called the hearing aid department and told them the problem. They told me to bring it over and they will look at it and see if they can find the problem ( no dial tone) I went over and the hearing aid centre Manager ( Hailey) took the phone and I explained what the problem was. The phone was working fine but no dial tone and full charge.
She asked me where I purchased the new battery from. I told her I bought it in line.
There is no problem with the charger etc but she asked me this question. Then she said
Thete must be a problem with the phone Jack. I explained no issues with the phone Jack.
Any ways she looks at the phone and says well the phone is in good shape so I don't see any issues with the phone. No attempt effort to fix the phone but find faults and send me away. She finally says well we cannot do anything with the phone the phone has seen better days and I reacted to her comments and said you have not even looked at the phone and asked me to drive all the way and did nothing. I said thanks for nothing and as I was leaving she said I can buy another phone on line.
Very frustrating to come down and no effort put in to try and resolve my issue. I am not sure how she became a manager. Very bad service and no customer service skills.
Very disappointed. All readers please be aware they will sell you but there is no after sales service.

We ordered a refrigerator from Costco. The initial process seemed good. The delivery was scheduled and the product delivered on the day promised. However, that is the end of the positive. The refrigerator was to be installed and ready to go. Unfortunately, I could not be there when delivered. My parents stepped in to be present. When I arrived back at the house I discovered that the team had cut a deep gash in the door frame, broke wood off the front door, and cut the metal storm door frame with the fridge. Secondly, I found that the fridge was not balanced and was leaning forward. A check with a level showed the fridge was not near level. Costco was contacted and did send a team out a week later to level the fridge. At that time, it was discovered the original team had broken the front wheel off the fridge and it could not be leveled. A new fridge had to be ordered and another week passed. The second delivery was made. Originally, they said they did not have a pick up order and could not take the old fridge. After some discussion between themselves, they did take the fridge. Now, 2 weeks later, I get a call about picking up the old fridge. I informed them that the delivery crew took the fridge. The Costco rep then wanted to know who took it. Like I got their names. I felt like the rep. Was accusing me of lying and interrogating me. I will think twice before ordering any big items from Costco and having them deliver. A claim was made for the damage and so far (a month later) nothing has been done; we've been told they are still processing it.

Maybe a simple round cake can help mothers who want to make their child's favorite cake, while this can't be difficult for Costco's cake making employees and it doesn't bother them that take the one of the cakes 's cream off and make a child happy, It was not expected of managers of Costco who do not care about their customers.

There was a woman working the pizza oven on 08/02/2023 around 1-4pm and she is a horrible worker. Made a very simple order and asked her multiple times if my food was ready. She kept telling me no without looking at her orders. I ask someone else, and it had been ready for over 25minutes. So the woman knowingly didn't want to do her entire job. Because of her, I feel like switching to Sam's Club.

I'm deeply regretful to share that I had a disconcerting experience at the Naples store during my fourth visit within the last 15 days. Until this visit, no one mentioned the need for a picture on my digital app account. Yet, during this recent visit, I spent 2 hours at the store only to learn about this new requirement at checkout.

I had shopped items worth over $1,000, and after unloading my items, the staff decided to check my ID. I was under the impression that my ID was in my car as it usually is, but it happened to be in my other bag. The manner in which I was treated over this incident made me feel as if I was being accused of theft. This selectiveness baffled me as I never had any issue in my previous three visits.

Furthermore, I felt racially profiled. Despite not being of Spanish descent, I was greeted with "Ola." The manager, who appeared to be of lighter skin, seemed to discriminate against me, assuming I was an illegal immigrant from South America. This was profoundly offensive and hurtful.

The inconsistencies in the store's processes and the staff's unfriendly, rude, and incompetent behavior have left me feeling undervalued as a customer. This is a serious issue that needs attention.

So my first time ever going to a Costco was with my wife and I immediately fell in love. If you are a family of two or more this is definitely the place you should be shopping. We typically go once or twice a month and we get all the essentials. The prices are great and the products are quality. We decided to upgrade our membership to the executive membership and the card literally pays for itself. Picture here is me Jeremy getting on the plan with my wife because I love it and may need to come without her sometimes. This card and membership is a must have. Side note: this was the best picture taken that day. Lol