CostcoReviews 1,513

Why CIBC? The most useless service, ever. No travel insurance, only fuel at Costco is the attraction for me now. Costco is a store I love and shopped at for years, but moving to CIBC was the biggest mistake they made. The service is horrendous. Who was to wait nearly two weeks for a replacement card on a business membership?"express" my foot! Last year my stolen replacement was sent to a city 400kms from me. There are other stores, and other cards offering great fuel rebates, so maybe it's time to cut ties?

I bought a big bag of romain lettuce, my boyfriend got sick as a dog plus there's a huge worm in the lettuce! I'm sick to my stomach! I was scared when I saw it before preparing it. Awful and disgusting! Never buying there again! Yukkkkkkkkkk, ptsd moment, I'll never eat salad as well!

Battery warranty is prorated now when it had a three year warranty free exchange don't buy there battery you get scammed rip-off

W but moldy bread so l but still ok good for big families but they should get other brands then it would be a 4

This is not the first time with costco online but certainly the last. I had ordered a bose soundflex 2 weeks ago. I still haven't received it. Had a party andy now Vacation is gonna pass me by with no order in site. I called about a week ago and they canceled my order and were supposed to send it to me before I left for vacation. The site still says that they have done nothing. I have the executive membership but this may be the last year. I will definitely not buy anything from Costco online again. This isn't the first time either, I ordered a $800 irobot vacuum last year and it took over a week to get to me. It eventually did but only after I called Costco telling them I hadn't received it yet. That package came on its own the next day I called but the person I talked to said they couldn't help me and I should make a police report which I was gonna do if it didn't arrive the next day. My point is, they have no idea where their packages are once they leave Costco. Worst experience ever!

The manger told me that my parent have to flight all the right from China to the US to change the membership card like wtf? I $#*!ing pay for the membership and they didn't ask me for the id. After I pay for that $#*! they said I need to have my mom to be here WITH ME IN ORDER TO CHANGE THE $#*!ING MEMBERSHIP like why don't I tell me earlier so I don't have to $#*!ing wasting 60 dollar on this stupid $#*! card member
And the manger told me two different thing. The Asian manager told me that I can ask my parent to write an email to change the membership then the white manger said NO YOU PARENT HAVE TO FLIGHT ALL THE WAY BACK TO THE US TO CHANGE IT. DO SHE KNOW HOW MUCH DOES THE $#*!ING AIRPLANE TICKET COSTS? IS SHE DUMB OR DUMB? The fairfax location sucks

We bought organic bananas that were terrible. Were not ripe, sit for three weeks, still not ripe. All dry and hard, could not eat. Check your vendors, waste of money.

In my town gas is 2.82 and yesterday at the opening of the new store, was expecting great price instead it was 2.89. Plus, I drove 32 miles for that 2.89! A customer who was filling gas said loudly What a welcome for a New store with this price. We went ahead and filled our tank but the gas valve shut it down early and we did not know till we were heading home and noticed it did not fill it full. We ended up filling 8 more gals in town at 2.82 and that was another strange thing? I bought things at Costco and went and compared it to HEB 4/5 items and I saved 10.00! So what did I get for my 120 membership? I wanted to send an email to Costco but they have no email, just a phone number and I don't want to leave my remarks with someone who may not pass my message on. I also tried their auto insurance for a friend and at first sounded great but later it went so high cause my friend had an accident, not his fault but Costco auto ins. Would not budge. Even at 60.00 membership, I don't see much saving. Will think when the renewal comes around to do or not to do. Each time I go there, I will start comparing to HEB and see if I am really saving. Their clothing, I looked there also and I can get better at Ross on a Tuesday, 10% off as I am senior. I know some items we cannot get anywhere but is it worth 120.00 membership? We used to be Sam's members but we gave it up as there are 2 of us and do we need that much stuff, no! And Sam is in our town! Food for thought!

I received annual rewards certificates annually. These rewards are earned when using my Costco CITI Visa. I cannot credit the earnings to my credit card balance. I have to go to Costco Customer Service to get my certificate. I have to use the certificate for purchases at Costco. I have a number of other issues with my membership, but this particular idiocy may be the final reason for ending my membership.

We bought a washer and dryer from Costco and the installation was beyond horrible. They sent the LONG flimsy connection hose for the dryer which comes standard with the dryer. The installers looped it around in circles after they connected it, pushed it against the wall and it wouldn't vent. Why didn't they cut the flimsy hose to make it fit properly? The instructions in the installation manual clearly state in a picture that is the WRONG way to install it! We called them back to install it properly and the installation people said they couldn't install it properly because I DIDN'T HAVE THE PROPER HOSE TO INSTALL IT! If I had been satisfied with the hose they sent with the dryer I would have to pull my dryer out 2 1/2 feet from the wall to make it vent properly. That amount of space would have taken up most of the width of my laundry room. I asked them to reverse the door and they said they didn't know how to do it! I spoke to the installation manager, Michael, who said the reverse of the door wasn't in the work order. What an excuse for sending people to perform repairs who aren't qualified to do the work! Never accept Louise and Hulio to do any installations for you. I have always been a devoted Costco consumer purchasing everything from them, carpet, blinds, appliances, groceries, household items, ect. But never again!

I used to enjoy coming to costco but now There's a line to come in because they have to check your ID and your card. Then you spend $2300 there. Then they check your ID before you get to the register. Then you have to check your ID at the register. Then you have to check your ID when you leave We're gonna have to start bringing our passports. And peanut cup. I spend average around a hundred to 3 hundred, not including my gas. Next next, you're gonna have to show that the vehicle belongs to you before. You can put gas at costcoh, really? This is too.

Today at clareview costco, early in the morning right after 9. Shelf check out not too busy, and only 2 tills open. So i decided to check myself out, i was sent back to the long line because i had more than 15 items. Its the rule i was told. No signs anywhere. Since a few shelf check outs are free why cant ppl use them. The line was really long past the clothing sectiom. C'omon costco u got to do better than this.

Hello
My name is Paul Paxton and I have been a Costco member since 2017. Recently, I made my first purchase online- a 700+ dollar upright freezer. Let me tell you, my experience has been disgusting. My beef is with the delivery end. The item was set for delivery on 07/01 at 5:15 -7:15 PM 9at least that's what the text message said. So, in lieu of that, I planned my day. However, on 07/01 I get another text message saying it was bumped up to 12:50 PM. When I said that wasn't going to work, I called Customer Service and was assured that the delivery was set back to it's original time. I get a call from the warehouse drivers who say they can't make that time. Long story short -the drivers refused to deliver the item on 07/01 between 5:15-7:15 PM. So, when I spoke with Jesus at Costco Logisitics, I was assured that I was bumped up to VIP status, meaning that my item would be delivered between 8-10 AM on 07/05. Well, I got a notification that the item won't be delivered until 6-8 PM tonight. Does that sound right to you? You mean they can deliver it later than the original delivery time on 07/05 but couldn't on 07/01? Make that make sense.

Costco claims to want to be customer friendly, but their self checkout stinks.
After you load your cart, then you have to unload your cart and then reload your cart.
Why?
Is no one at Costco smart enough to drive over to Sam's Club and see what the competition is doing better than them.
I have a membership at both but I no longer use Costco, at Sam's I load my cart one time, that's it, and I don't even go through a checkout lane, I use the scan and go on my phone. But if I did use the self checkout lane I still don't have to unload my cart,
THEY HAVE SCANNERS.

No way to send an email. Cannot converse through twitter. Cannot post messages on facebook. The chat function is only a virtual assistant. No thought about the customer? Online customer service is so much worse than any other similar sized company. I am sure they have not compared themselves to other companies. We purchased a 4 pound jar of animal crackers and could not unscrew the top. Four different adults tried – unsuccessfully.

First delivered wrong one for me.
You guys said after wrong one return, then different refrigerator (I selected) will be delivery for me free charge.
Whatever you guys still not delivered, also charged again for new refrigerator.
You guys made cheating on me?
I'm waiting for answers.
Today I prepared for delivery, all of foods moved out. Now my foods are not available for eating.
I'm so mad now.
I loved Costco shopping.
But
Costco only made lied to me.

Costco sold me an extended Warrant ( All State) for my 86'' TV
Let me tell you, it's a longggggggggg process to get hold of the warranty company ( All State) and make a claim, BUt it's very fast for them to tell you NO, well that's NOT covered. I spend $1500 on the tv and $100 on the warranty. Use it maybe 10 times. I contact he Costoc and All-State and Both declined the return or replacement or even a partial refund for the replacement TV.