CostcoReviews 1,513

I signed in an new account with Costco.com and ordered some food such as milk and egg etc. Got food within schedule. Ever since delivery people began pickup food from Costco, I have got txt. And on their way to delivery, got txt again. Few minutes ahead delivery got txt too. Then got txt while they got there. Thanks for the delivery person.

I purchased a stainless steel Whirlpool refrigerator on 2020 and purchased a warranty as well thru All state. I had issues with the Refrigerator with rust. I purchased this item in home depot and never had an issue with rust. Not sure if the item I purchased in Costco it was really stainless steel. All state notified me that the warranty doesn't cover rust. It is impossible that after 2 years 1/2 the refrigerator had rust. I lost the 2k and now I have to purchase another one. It was the 1st appliance I purchased at Costco and I will never purchase a major appliance there. Delilah Rosario

If I give my daughter my card to buy for me something because I may not be able always to go to the store and she is not a member. You should let her purchase wit MY CARD, you should be more flexible with this rule, it's fair maybe not a good business for you!

Costco has one of the most uncomfortable shopping experiences.
You have to show your card half a billion times to shop...
I can understand presenting your card when you come in but now they have someone at self check out asking to see your card, which makes absolutely no sense since I can't scan an item without scanning my card. Then you get shopped out the door and your items get counted before leaving... Their system will make you feel like a criminal.

I bought a virtual Costco card online for $500 thinking it'll be easy to make purchases when I visit the warehouse. BIG mistake! I never received the card in my email and when I called they said it could take upto 5 business days to arrive IN MY EMAIL! I tell them the policy states upto 24 hours and the guy is smug enough to say ok so call back later! I told them to go ahead and cancel the order and that took another hour to do and they told me it'll take a few days to get the money back. Ok cool - I wait for a week and no money so I call again and I'm with someone for a half hour while they tell me it can't be done and I have to wait for 4 weeks for my bank to release the hold! I work at the bank so I know it's not the bank that holds incoming funds but I tell them it's not from a bank even - I used a PREPAID visa to buy the Costco card- oh that's when things get worse and they're like that could take every longer - longer than 5 weeks to return money for an order that was cancelled within half an hour for a digital card! I'm still waiting for my money and it's been a colossal waste of my time - COSTCO is the worst!

I received items that I did not order. I talked Anthonique,customer service, she said I need to go to UPS and send back their mistake item. I was going on vacation the next day, and I live in military post in the countryside which will take a 30-min drive to a UPS store. I asked yhem to pick up their mistake delivery from my location, she daid she cannot help with that and she will charge for the items they sent me by accident if I do not go to the trouble to return them. I talked her supervisor, Angel, she said the same thing, and if she doesn't get the items returned from their mistake, they will do "collections ". Forced me to drive 30 min each way, total of an hour for their mistake. Good reason to not get a Costco membership!

I reckon it's the best retail supermarket in the whole country.
There are cheap products and not only the one you can consume. You can buy here clothes, electronics, and literally everything you wish.

In fact, this is a great opportunity to shop online and order whatever you need online. Costco is considered to be the one of the most demanded supermarkets and that's why it does a lot to develop its services digitally. Moreover, it's one of the cheapest! There will be no difficulties ordering stuff here. The conditions are kinda transparent, I like them.

We have been waiting for Costco to deliver our washer/dryer. It was originally supposed to be delivered last Saturday. It never showed up so I called and they said it would be delivered Wednesday. I even got a phone call Tuesday with a time window and everything. It never showed up so I called. Costco talked to delivery and then promised it would be delivered today (Thursday). Once again I rearranged my whole day to be home and it didn't arrive. So I just got off the phone with Costco again and now they say Saturday. Our items are in the area, the delivery company is just being incredibly flaky and not showing up. Before I was frustrated but now I'm mad. Costco needs a new delivery company.

Had a lights on my car for a low tire pressure they checked the tire and told me that a need a new tire but they don't had it in stock. I went to different store and ordered the 2 front tires over 600 dls and when they were about to replace them I ask about the damage and they said that they could fix the old tire because it was still good.

I ordered a laptop computer for delivery to my home address.
I ordered a laptop computer for delivery to my home address as I was traveling and needed this laptop.
Costco somehow shipped the Laptop to the warehouse (Davie) and not to my home address. It was a Costco error as my order online clearly stated my name and home address as the shipping address. This was extremely frustrating since this was the second miss-delivery in 4 months as back in February/March they miss-delivered as promised. In addition, as a customer and all the frustration for not having my laptop as expected, their customer service help show no compassion.

Date of experience: June 05,2023

I purchased 72 "Hatch Chile" Tamales for $89.95 delivered and wondered how they would arrive in Florida still frozen. They arrived, but 1.) weren't frozen. The advertising Photographer made them look like regular Tamales. 2.) They were LESS than 1/3 the size of normal tamales at only 1.5 oz. Each. A "normal" tamale is 5 oz. They were advertised as "Hatch Chiles Tamales" but the package said 3.) Black Bean Tamales. 4>)The manufacturer was Texas Tamale Company although a sewn on tag said Made in Mexico and no pre disclosure was made. 5.) Costco made excuses and referred the matter to Texas Tamale Company who made no representations to me either before or after the sale. Costco deceived me, not them. 6.) Here's the kick in the head: A normal serving of Tamales is 2 Tamales. That's 10 ounces.
To get a normal serving of these, it takes 6.66 tamales@ $1.09 each (the cost per AND the typical cost of the average Tamale (+/-) making the serving price of THESE to $7.27 per person. Total deception. 7.) The wrappers were oversized by 40% to suggest volume that wasn't there. WATCH OUT, PUBLIC!

Citi security cut me off when I was traveling!
They would not try to resolve while I was traveling.

Citi Credit security uses user hostile features and should be cleaned up.

Please stop moving your Bread and other Item around. Every time I shop at Costco I have to run around the entire Store to find my things.Today was trying to eat first and was told I can't go straight ahead to the Food court anymore? But there was no convenient way to reach the Food court,had to go all the way around the registers.what the heck? As a EXECUTIVE Member I expect a better shopping experience. So please work on these Issues. My store I goe to; 2855 Jordan Ct. Alpharetta, Ga *******! Next time I might give more Stars.

This is Costco. This is not honey. I was raised producing honey all my life, end the real honey never, ever separates that disgusting appearance

Costco has changed a lot after the Covid pandemic. Prices has gone disproportionate with inflation, quality of fruits and veggies is worse, and they bring in good produce one week followed by lower quality next week ( bait and switch technique). You pay premium prices for lower quality. Whole Foods or traders Joe is way better. Goodbye Costco.