CostcoReviews 1,513

DO NOT BUY electronics from them. I bought a very expensive MSI gaming laptop for Christmas last year for my son. Little over a year later, the screen totally fell off. The computer would then not turn on. The glue holding the screen on just would not hold and it FELL OFF. Not to worry, I thought, it's out of warranty from MSI, but Costco extends for two years for defects and this is definitely a defect. So, I called Costco and sent it in. They ruled, even after escalation, that this was "Normal" and "to be expected wear." I've owned a lot of computers and I have NEVER had a screen just fall off! What a piece of junk. Costco's 'warranty" is a total joke and does not support the consumer at all. I will never again buy anything from their electronics department and neither should you!

Terrible experience. I ordered window shades that were way too short so I returned them 10 days ago by mail. Apparently they never received it. Customer service assured me that I would receive a call within 20 minutes from customer service and shipping department. That was 6 hours ago. Should have ordered from Amazon. Lesson learned. Will never do business with Walmart again.

Is there a reason for a house of 4 members to buy a more than one membership card? Membership should be ID and address. Me my wife my two daughters live in a same house only one can shop in Costco clearwater florida manager very nasty.

Good luck if you got a refund from Costco for over $1000. It is a major of affair to try to get it cashed. They took my coupon off to some office and say that they're bringing out a check. They will give me no idea on how long it takes to get the check.

No service for torque check as I tried two times but couldn't make it as employees wanted me to stand in line for half an hour.They wanted to deal other customers and some of them were just asking random questions. I understand some employees are very slow and they should not be in front. Also a bad policy of calling customer inside for taking signatures of torque check without actually checking. This way one has to look for parking and then go inside to stand in line forever for nothing. I just bring to your kind notice that if something happens to my car because of tire change then Costco is fully responsible as they couldn't check torque even after spending time in line for two days. They also could not find my record of purchase of tire and I had to come home back to take purchase receipt. Though have purchased both winter and summer tire in 2021 and 2022.

I had a neighbor who received a fridge and the delivery guys decided to run past their truck to my car. They jumped up on top of the car and damaged the hood, broke my windshield and completely crushed my roof. Both guys jumped on top of the car and I have video of this and they refused to pay. Be very careful doing business with them if at all. I wouldn't ever buy anything from them again. This needs to be stopped. Allowing big companies like this to get away with this.

Sorry to bother everyone but had a little problem at Costco today and just wanted some answers. I have a 3 1/2 lb service dog. Who has all her credentials and paperwork. Today I went to the Costco here in Mississauga, Ontario. I showed her card at the door with NO problems. I proceeded to the ladies room. I received a call. When I came out I was on the phone, I was walking towards my Dad. The lady from the self check out followed me. She may have said excuse me but I did not hear as I was on the phone. She then decided to smack the display I was beside right beside my head. She did this so loudly that everyone waiting to check out turned to look at us and see what was going on. The person on the phone with me thought something bad happened. She then proceeded to yell at me about my service dog. I said she was a service dog and showed her card. Then she went away. I was embarrassed, my dad was as well. This is not the first time Costco employees have treated me like a second class citizen because of my service dog. Last time I went to Costco at Winston Churchill and Dundas here in mississauga, The lady at the door refused to let me in until I told her WHY I had a service dog. At that time I was told that it was Costco's Policy to ask. I did try to phone head office but no one would give me the time of day. So now my questions are.

IS IT COSTCO'S POLICY TO TREAT CUSTOMERS WITH DISABILITIES LIKE CRIMINALS OR SECOND CLASS CITIZENS?

IS IT COSTCO'S POLICY TO EMBARRASS THERE CUSTOMER'S WITH DISABILITIES AND SINGLE THEM OUT?

WHY DOES COSTCO'S HEAD OFFICE NOT CARE ABOUT WHAT IS HAPPENING TO THERE CUSTOMERS AT THE STORE LEVEL?

Ground beef at Costco tastes everything but meat. Disgusting. Quality and taste changed in the past few months.

Very simple, purchased laptop and complete coverage. Had issue. They turn you over to 3rd party trash company ALLSTATE. Disappointing that Costco passes off the leverage with the computer manufacturer to a 3rd party insurance company that has no interest in solving/resolving the claim. I have spent 10s of thousands with Cosco over the years. Bought several electronic items. I wont ever again.

I am experiencing a nightmare trying to get what I think is a reasonable request.3 items purchased online from costco.com delivered and installed at the same time..."no sorry we can't do that" Ridiculous!

This evening I went to Costco to purchase a deep fryer and there was no fryer available. As I left the store I walked out the entrance instead of walking all the way around the store because of difficulty walking due to back, knee and feet issues. As I walked pass the lady at the front checking cards she asked me if " I WAS GOING FOR A CART". I told her no, I was leaving because I did not find the item that I came for. She rudely said " Don't come out this way again, you have to go around". It hit the wrong nerve with me, how she spoke to me and I asked what the problem was to go out this way and she responded its Costcos policy. Well, I have seen may people exit the store this way in the past and it would have been apparently fine if I was coming back with a cart. I had to call her on her bull$#*! response and asked for a manager. When the manager arrived she also said it was store policy, to which I asked 3 times for her to show it to me in writing. She then told me that it was her manager that changed the policy just recently. I called her bull$#*! as well because local managers do not change Costco policy on their own. She then proceeded to put her arm behind me and without touching said that she would walk me out. I was not in a very good mood and I told that she was a $#*!ing idiot and she needs to learn her job before she responds with bull$#*! remarks to customers. As I left the store another Costco female employee which looked more like a guy/Butch approached from behind asking me if I had any respect for women. I told her that I have lots of respect for women and everyone for that matter, with exception to people that piss down my neck and try to tell me it's raining. She continued to asked the same question so I told her that if I did not respect you as a woman she would have been laying on the ground and missing some teeth by now for confronting me in that manner. I then walked away because I was scared of what might have come out of it if it continued. After spending 21 years in the Infantry and fighting over seas for my country I totally despise people that do not know their jobs or company policy and lie to customers faces. Also, there is no signage that says NO EXIT going that way either. Sorry, but these young kids nowadays have no work ethic or respect for anyone. Tomorrow I will be taking this up with the store manager and hopefully Corporate.

I bought a GE gas range from Costco online. The delivery guy came far behind the delivery window. And the product information described as free installation. Yet the delivery guy refused to install. What a bad service! Don't have a good experience with them!

I ordered 2 major appliances on 3/14/23. Four separate appointments in, I still do not have my appliances in my home. The front panel of the dishwasher was found to be dented during the 2nd scheduled appt (for installation). This happens so no problem - I just called to get it replaced. Since this time, I have scheduled 2 more appts for the new DW to be delivered/installed. Delivery did not show & their only solution was to schedule ANOTHER appt -taking off work & hoping they show (?) I refuse to miss anymore work for this fiasco & asked for a refund. Unfortunately, they want to schedule appts for that too! Unsatisfied, I went to my local Costco and spoke w/ the GM who told me his hands were tied since they were a separate company but I could bring the appliances back to their store & he could refund. So now, I am stuck with a dented DW & 400 lb fridge or hire someone to load it up and deliver back to the store. I also asked the GM - "If I can't purchase big ticket items without Costco 'backing' their sales & service, what do I pay an Executive Membership for?" He replied, "that is for the 'ability' to shop here." :| Needless to say, I will not be renewing my membership & will be telling everyone I come in contact with.

Went to Kyle texas grand opening yesterday they wouldn't let us in unless we paid 60.00 for membership that's bull never even looked around would like to before I buy membership bad customer service we'll still go to sams club pitty

I normally don't write reviews. Today at Costco Mr Greg the manager off of Beardsley and the 101 had absolutely zero empathy. I am a 57 year old woman with a broken foot and two broken toes I had just gotten out of the ER and Costco's pharmacy has given me the runaround since Saturday today is Friday almost a week. I have gone back and forth to two different locations and today when I came the line was extremely long and I simply asked if they could accommodate a handicap person and they told me they could not and that I needed to get him back of the line and wait my turn. One of the young pharmacist brought me a rolling chair and put me at the back of line extremely dangerous to be 200 lb sitting on a little tiny chair with a broken foot and a boot. At the end of the day I left there in tears I grabbed my dog's medication who they have been jerking me around for 6 days. She is blind and she requires this medication have I known the problem would have existed I would have gone elsewhere. I suggest that you talk to your Mr Greg and you explained to him to have compassion for the disabled and senior citizens Costco used to be all about taking care of their customers now it's about shuffling cattle in and cattle out

What a scam. Signed up for executive and never received any of my rewards so I downgraded. Instead of telling me I had rewards(just never got mailed to me) they let me downgrade which nulled my rewards I had already accumulated up to that point. So after a year of no rewards I asked the customer service counter and they said I lost them and they couldn't do anything about it. So I cancelled my subscription with the credit card. Then to get my cash back off the card I have to go back to the store that I just left. What poor customer service from Cosco. Chase freedom card is just as good and they actually provide you with customer service and give you your earned cash back. What a concept for a business. Not worth the headache to do business with cosco

I have been a customer for over 20 years. We shop there at least twice a week and spend a decent amount each time. Recently we purchased a Sonicare toothbrush. Two weeks later we went back in the store and saw the newer model was on sale for the same price. We purchased the newer model and took the original one back to the store in the original box and packaging. The customer service representative embarrassed us in front of a crowd expressing we return too many items and we are going to be put on a special list that Costco is going to monitor our purchases.

Started going here a few months ago…. Surprised that despite having to pay expensive member fees and buying huge portions many products are more expensive than other stores per weight. More annoying is having staff yell at you to see your membership card just because I walked past while they were busy socializing and chatting instead of working. Sucks to pay membership fees just to get harassed by their employees (out of 6-7 shopping trips I have had 3 separate employees harass me which is something I never experience at normal stores). Wish I could refund the membership as I won't be shopping there anymore.

I ordered a 1400.00 sofa from costco. Shipping company lost it, it took hours of phone calls with the efw shipping and costco customer service. Costco never returned a call. I had them at least 6 times even after speaking to supervisors they would follow up and contact me. Not once! I kept having to call back. Finally they just shipped me a new one. Then 2 months later the original sofa shows up at my house. I can't keep something I did not pay for so I contact costco. They say they will pick it up. I get a call from the Efw original shipping company who lost it and gave me the run around in the first place tell me they would pick it up. Well, they never showed. Costco marked the sofa as return cancelled so I called costco. They would not tell me why they marked it cancelled. After being on the phone for another half hour, the associate told me costco will contact me with in a few days to make sure it gets picked up. Guess what? 6 days later no call. Nothing. EFW called again today and no apology, they just said they missed the date so they will shedule again. Really? It is now 4.5 months and I am still dealing with a sofa problem from costco. I am the customer. Shame on Costco, they should be ashamed!

Appliance delivery lied that no one was home... and subsequently Costco verified they lied... I took off of work all day.I wasn't sleeping... house was empty...I sat out front waiting... we needed our refrigerator to move in... no reason for their horrible service.