CostcoReviews 1,513

I always have thought that Costco has the best customer service and support until My LG TV broke down. I called them and every time it took me between 30 minutes to an hour to connect to them. They had to contact another department and again I was on waiting for another 30 minutes. I called them about SEVEN times and waited for more than three weeks. The final result was none. My TV guarantee was useless and I had wasted my money to buy an additional three-year guarantee.

I bought 2 frames and lenses. I was told they will arrive in a week to wait for a phone call. To make sure both glasses came in due to 2 seperate invoices.
I have been calling fir 3 days. Phone just rings rings rings. Finally after I get someone on the phone, glasses been there for 7 days. I got no phone call informing me of their arrival, not even an apology. The guy just said they are in for pick up.
No customer service skills should not be
Working with customers.

Orderd online, received confirmation of shipment (through UPS), and credit card was charged with the purchase.

At estimated delivery date, I found out UPS never pickup (there is no package for UPS to pickup).

Following are what I went through:

1. Contact customer services - He told me he filed "return and reship request", and I should get notice of shipment in 2 days.

2. No notice received, so 3 days later I Contact customer services - I was told that they are working on the order, be patient.

3. After 7 days of no notice, I contact customer service- I was told the product is out of stock, and don't know when it will be stock.

4. Customer service rep told me, she can request a "return and refund". I should receive the refund around 7 days.

The issues with Costco.com are -

1. When the product is out of stock, they should inform customer.

2. Product never shipped - but I have to go through "Return and Reship" process; or "Return and Refund" process. Costo need times to verify the return. Each step took week with no results.

3. If I don't follow up myself, Costco customer service told me that my order will be just in limbo. I.e. No delivery and no refund.

Not responsible of doing business!

Buy a product with installation and it won't be installed! Call the CEO, Craig Jelinek, and tell him what crap this company is! Or spend Time holding on the phone and talking to India and then returning the product! Shop elsewhere if you are smart.

I was refused entrance today because I did not look old enough to qualify for senior hours. The person at the door has only her guess if I am old enough. There were several customers entering at the same as myself and several were obviously younger than myself yet I was the only one stopped. At no time was I asked how old I am nor was I asked to show proof of my age. I was only told I could not come in till 10 am. At this point I was debating if it made sense to continue spending thousands with Costco then I noticed nobody being stopped when the clock hit. 9:20. Keep in mind there is not visable signage to indicate senior hours or what age is considered senior.

Be aware of the quality of perishable products. I bout a carton of heavy cream on 01/31/2023 with an expiration day of 03/04/2023 at 18:21.

I started to make a chocolate mouse for 15 people four days after the purchase. Prep a pack of 16oz of good quality Belgium chocolate, but when I opened the heavy cream pack, it was spoiled.
I reached Costco in Marlboro, New Jersey, and got a refund offer.
But I ended up with wasted ingredients, 1 hour of preparation, a bunch of dirty bowls, a broken promise to bring a dessert to the party, and the worth part, a big upsetting.
Just be careful with perishable products in Costco. Try them before you expect to use them at least a day prior.

A customer ran over my foot with his cart two months ago and to this day their risk management has gaslighted me

I can't believe they closed photo printing! What an I suppose to do for prints albums and invitations! I did all my photography printing through Costco photo for the past 14 years. Now they want me to use shutterfly, are you kidding me. Shutterfly is terrible the quality and color of pri ts are terrible, not to mention the price is 4xs Costco. I won't be able to afford to offer prints and albums anymore. I'm upset. What about the dozens of previous books and photo projects I had saved on Costco photo?

Went to costco to buy random things and an Atv. Decided on a 43 inch. The sign said 43 inch samsung for $199. At the register it came up as $299. A worker came to the conclusion that the tv was put in a bag that needed filled. The price was "for a tv out of stock" So the display tv that I LOOKED AT and the TV DIRECTLY BELOW IT in a box was a samsung but the price for the tv was different? When explaining THEIR mistake with no compromise they said "yeah we're taking the sign down now". That's your mistake. It's not out of YOUR paycheck. Honor the mistake.

Ordered lighting for disabled lady friend
Cancelled order but costco online still shipped but to add insult to injury their courier delivered to wrong addresses and then still await refund after 2 weeks of their failings managrs useless also customer service terrible the elderly disabled lady traumatised by whole experience bank now dealing with matter as costco online logistics incompetent explained my contract with costco not their courier company never again costco online have no respect for female disabled people their failings and expect you to chase them avoid costco online ill be publishing ails and names of people concerned online

Who was the genius that decided to do away with the Costco Combo Pizza?
THAT was 80% of the reason that we maintained membership here ….!
What a STUPID decision!

I have a nail in my tire. I have a Costco warranty. I will I was told that I would have to wait until there was an opening between appointments It is not my fault I have a tire that has a nail in it. However they were less than kind. The earliest appointment is 5 days away. I will never buy tires here again.
M

My name is Stephen, I went to an interview this morning. 1800 West Sample Rd. 10 am first interview I'm assuming that was scheduled. First thing I told the Assistant GM I was there for an interview. The reply was I didn't see any interviews scheduled today and there's only two of us here. So, I very nicely said I was called yesterday afternoon and told to come in. Right off the bat communication is a problem. They asked me to wait in the office. From 10am to 1145am, be with you in moment, be with you in a moment. Very patiently waited. The scary part however, is that there were 3 people that came in as well for an interview. How is it that you have 4 people now waiting to be interviewed, but not have one interview scheduled? Whoops! Finally I was interviewed, the manager didn't really seem to care about it, a little disheartening. Then told me I seem nervous, nervous? How about I'm a 38 year old man who'd just moved here and I have 3 kids to support. I'm not nervous I'm anxious, I have been unemployed since November. There isn't time to drag feet. So that was that. And passed through to a second interview. When we came back to the office both Assistant GMs were in. The department manager asked, one man can you do a second interview and he said no and rushed out. The other manager gave me the second interview. He was the one seemingly nervous fumbling his paperwork all over the place asked me maybe 2 questions couldn't give me a straight answer as to what to do. 0 out of five, absolutely ridiculous. It's extremely frustrating when your unemployed and your watching people right in front of your face not be able to do there job, total joke. Now, I know it's a busy place a lot going on. I myself have worked in a very high volume store as well. But always always! Am capable. Just thought I would share that with people who may be like me, trying your best and getting shut down, because people are intimidated by your personality and confidence. It's not you it's them. Absolute joke. If I could give no stars I would unfortunately I have put at least one. And that's being generous.

Wide variety of items from Electronics to Food. Great Prices. Pet products and cleaning supplies are a great value. Also love the clothing section.

I have been a Costco member for
About 30 years. I recently purchased a
Case of organic mangos for an event
For my son. When cutting the mangos
A couple days after purchase, the
Entire case was rotten. They were firm
To the touch yet around the seed, soft
And brown.
I always unpack-age and wash my
Costco produce upon arriving at
Home. Then the packaging gets
Recycled where possible. In this case I
Washed and set the mangos out on the
Counter to finish ripening. It was trash
Day the next day, so all the packaging
Went curb-side in bins.
Once I saw that 100% of the case was
Inedible, I decided to take a photo of
The entire lot so that I could get a
Return at my next Costco visit.

I explained the situation and displayed
The photos of the merchandise and
The clerk indicated he had to talk to
Another employee. I waited and upon
His return he indicated that because I
Didn't have the packaging, he would
Complete the return as a curtesy, but
He would be leaving documentation on
My account as to limit my ability of
Asking for a similar return in the
Future.
1 literally spend about $40k in produce
At their store annually, and they decide
They are going to lecture me about my
Return and, furthermore, plan to ding
My account with a red mark. All over a
$12 item.
I walked away without processing the
Return. I am appalled and
Flabbergasted.

I am, in no way, in the habit of making
This kind of return, even if that would
Be known as a limiting factor.

I plan to call corporate on Monday.

Presciptions should never be taxed, even for pet meds! I have to take my pet to the vet just like I have to see a doctor for a prescription. You do not tax human medication, why my pets medication? This is not right!

We ordered a KitchenAid Dishwasher from Costco and Anthony was assigned through Handy to deliver and install the dishwasher. He did an amazing job! Took his time, and made sure everything was perfect and we were happy with the installation. He answered all my questions and made recommendations on how to use it. We have never had a dishwasher so he was very helpful with his answers. I would highly recommend Costco and Anthony!

If you have a Sam's membership, get rid of Costco for several reasons - 1) Sam's is cheaper, 2) for the price of membership to Costco, you get FREE shipping at Sam's without needing a minimum purchase, and 3) Sam's has all the name brand products more so than Costco. This is my second year of membership at Costco but over 20 years with Sam's. I now regret ever going into a second year with Costco. I recommend not ever getting a Costco account if Sam's is available.