CostcoReviews 1,513

I took my car to get its normal tire service at the Spartanburg tire center and they stripped a few of my tire studs and lug nuts. I had to take it to get it repaired and Costco won't reimburse me my money. That's crazy! They mess up your car and then say it's normal wear and tear. My mechanic said otherwise.

There's a woman who doesn't let us pass through isles to shop such outstanding customer service isn't it!?

The basic representative knowledge is less than zero
The supervisor can't explain to us why our delivery day removed from 12/22 to 12/26 after we take the day off therefore we order it from local store I the same day
This wasn't the first time we have problems withCostco delivery team but 3rd time
Yes you may save couple hundreds dollars but be ready to get day off plus to be treated like garbage with Costco white glove team

When Costco started was a customer oriented but now they are stupidly oriented

Noticed there are no Trump books offered or available and many Obama unsold in Costco warehouse. Guess they are part of those who do not favor equality?

There was no sign warning me that Cosco does not take Master Card until after 2 hours and two carts of KidsXmas presents, I had to leave the store...Empty handed...WHAT A WASTE OF TIME, NOW... PUT A BIG SIGN AT THE ENTRY LISTING WHAT CARDS YOU ACCEPT/DO NOT ACCEPT...So others (and there was one behind me) that had the same problem.) other customers don't hit this obstical.
*******@nc.rr.com...depressing!

Just a few days after I purchased a patio furniture set from Costco Online for $2,499, I found out that my local Costco store is selling the exact same set for $500 LESS than what I paid online. That's 20% less.
Neither the store nor the Costco online help desk would do anything about it. They told me that the online store will not match store prices! Be aware that store prices DO NOT match online prices for the exact same items! In my case online prices were substantially higher, and the company will not do anything about it. What a rip off!

COSTCO is TERRIBLE. DISCRIMINATION AGAINST WHITE PEOPLE. I loaded my cart with hundreds of dollars of items for a HOMELESS SHELTER and they DENIED me using my husband's Costco card because he was not with me. RACISM AGAINST RICH WHITE PEOPLE IS REAL. I hate Costco. And I am sure the HOMELESS SHELTER would HATE them too. COSTCO SUCKS.

Unfortunately Costco is not what it used to be, products are low quality. Another greedy company. SAD

Ordered a GE gas range, Website stated installation was inlcuded. Items delivered, no installation offered. NEVER ORDER from Costco.com!

Before I wrote my last review, I purchased an expensive item on Costco.com. I was supposed to receive on 12/1. I received a notice from UPS that my item would be available for pick up at my nearest store (I was home; they didn't ring my doorbell). I went to my nearest UPS on 12/1 and 12/2. By 12/2 UPS could not tell me where it was. I called UPS on 12/4 who said they would try to redeliver on 12/5. When no delivery attempt was made, I called Costco.com to get this resolved. The man on the phone told me that I would hear from someone by 12/8 and that if it was not resolved by then, they would send me the item again and work with UPS on their end to resolve the issue. I never received a call on 12/8 so I called again on 12/9 and was told they had until 12/13 to resolve the issue. Again, I never heard from them and had to call again today. Still no resolution, but my credit card has been charged and I need to pay it off or I'll be charged interest. Costco needs to get it's act together with respect to online orders. I'm seriously disappointed.

I want everyone to know that Costco has some of the best prices in town for people who have a membership it is worth it! I put Costco gas in all my vehicles! I stand by Costco!

Steven
FasTrac Moving

I purchased a washer and drier combo, not even the one we wanted but that one was on backorder. So we purchased this one. I stated delivery date of December 10th, today is that day and nothing so I called after a few minutes they came bac and said sorry backed ordered it will be ready for delivery January 30th. I explained all above to them and never reseived an email or call telling me of the delay so i'm at home waiting for my washer and drier. They said it can be cancelled but I explained about the black friday specials and this does nothing for the situation unless they are willing to honor the same discount but they said no. I order plenty from costco and usually all is good but now on an item that is needed they dropped the ball. Cautionary tale, don't trust anything, call on everything specially Costco as they show to have poor follow through or followup.

My wedding order of 600 roses never arrived. Of course all the fillers did (WTF). I reached out to Costco and they said they should arrive 12/12 when they were scheduled 12/9. They said next day delivery! The wedding is 12/11. I have no main staple for this wedding and am stuck paying $700 for flowers I won't get until they are dead! Costco you suck!

Had a death in the family, and we were kindly given Costco's Chicken Enchilada dinner by a friend as a dinner. If you like lots and lots of salt, you will really enjoy this. If not, don't get near it.

Today I was shopping at Costco, in Baton Rouge. Getting the receipt, I found three items that I didn't purchase coming in my receipt, hence my visa card was charged with the amount of $57.80. Checking the case back with the front desk attendant, she said it might be items that the customer who used the checkout machine purchased it. I said: how that comes when we have member cards with different #s The justification wasn't of truth. Then they refunded the extra amount to my V.C.
Please check your receipt before you leave this shop.

Costco sells poor appliances and dubious warranties.
I bought a Samsung oven that stopped working in less than two years. The oven had a two-year warranty, but Costco would not honor it.
Why? Because of Costco delivery problems, my oven was delivered two months after purchase. But that two-month gap used up two months of my warranty, leaving me with only 22 months of actual warranty coverage after the oven was delivered – not enough to cover the oven's failure less than two years later.
Costco should have honored my warranty because the delivery delay was entirely Costco's fault.
Don't trust Costco appliances or warranties!
Steve Alexander
Edina, Minn.

We ordered a dishwasher through Costco.com which included free delivery, installation, and haul away of the old dishwasher! The dishwasher was delivered on Monday and the installation was originally scheduled for Monday as well (all set up by Costco without any effort needed from me). One day before I was informed that the original installation needed to be rescheduled and I was then allowed to pick a day/time that worked so I picked that Friday. The installer was picked by Costco through the Handy app. Ekene was our installer and he was punctual, efficient, friendly, and polite. He installed our dishwasher and showed me that it was up and running before leaving and hauling away the old dishwasher! Amazing! 10/10 experience

I took my brand new Porsche Macan to the tire center at Costco for new tires. When I was called to come back and retrieve my vehicle, I examined the tires and noticed every single one of my brand new rims was scratched! I filled out an incident report and to no avail Costco did ABSOLUTELY NOTHING TO HELP. This is where they get you - they make you pay before the service is performed this way Costco can say they are not liable for any damages. I paid nearly $2,000 dollars to have new tires put on and damaged rims on my new vehicle this is unacceptable. This case has been escalated to corporate and still no help. It has taken now three months to get a response from Maria who is head of claims department. She is now claiming that Costco is not liable - Cancelled my membership and will never have one again.

I learned my lesson to not buy appliances from Costco. I purchased a dishwasher from Costco on 11/24. I was given a delivery date on 12/1 and install on 12/2. Delivery was 7 hours after time I was given with zero notice. Install company notified me morning of scheduled day that the installation date was being delayed one week due to a high number of orders. I called their customer service line and was offered $50 or I needed to find a plumber to complete the install. I had to make a decision on the spot and they didn't care about the lost time and inconvenience of me having to hire my own plumber to complete the install. Again, installation was to be included in the price. I was treated like a number and not a member! Buyer beware!