CostcoReviews 1,513

Although my overall Costco experience is very positive, Costco needs to regulate the confrontational and irritating phone sales reps that typically come in on weekends. I don't believe it's proper to pay a membership fee and have to be subject to that type of aggressive sales approach. There's been more than 3 occasions where they have been so irritating that I felt on the edge of confronting their approach with an equally confronting reproach. Costco. Fix this!

I just received some beautiful marino wool socks as a gift. They have the Kirkland Signature brand on the packaging. The packaging looked like the typical cardboard like wrap around to keep three or four socks together in a bundle but when I went to rip it open I discovered the entire thing was cased in a very thick hard plastic that required scissors to open! In 2022 almost 2023 this wasteful and excessive use of plastic is absolutely ridiculous and frankly should be a crime with all the alternatives available to these companies! And instead these companies get behind gaslighting citizens trying to blame us for carbon...which by the way is needed for this planets survival. Its so twisted and wrong. We need to start boycotting such hypocritical corporations

I bought tires with a 50k mile warranty. One ended up leaking after about 10k got it replaced but they threw away the spare I had (with out telling me). Now I'm stuck with a flat tire and no spare. (Ironically it's the same tire they "Fixed") never again costco. Do your self a favor and buy your tires from a real place the customer service is ridiculously difficult to navigate.

Nov 2022: I started a chat and was placed at the 39th position, after 39 minutes my time came available. Agent TALEI A. Texted a message that I would now be placed in the 61th position. I never a had a chance to say anything! What a waste of time, and at 70 I don't have a lot of time left to waste. Last time I try that!

I ordered two mattresses on the Costco website on October 17th, the total is $ 1244.08. Delivery includes set up and haul away. On Costco website said " Delivery to the room of choice and setup. Packaging removal included Haul away of old mattress and box spring is included.
First time delivery, the guy told me that he can't haul away my old box spring by Costco policy. He said his manager told him that he cannot haul away. He was obviously lying. I had to call Costco online customer service reschedule.
Second time delivery, I was waiting about 9 hours for delivery. But when the guy came to my house, he told me that he cannot haul way 2 old box springs, because he didn't have space for them. I had to call Costco online customer service set up another schedule to pick up.
Third time delivery, I got call around 8:30am for pick up, but they were show up until 4pm.
I cannot believe how bad Costco service is. I will never order with Cosco again. I am a single mother who works full time. In order to buy these two mattresses, I had to ask for two days off. For this 2-days request off, I lost $320 in my salary. Is this the 100% satisfactory service you provide to members? It's a joke！

It baffles my mind that anybody would PAY money just to get in to this store. Costco has an OnlyFans style business model and what do you get out of it? An absolutely horrendous experience every time you go into a Costco. The way that Costco warehouses are set up is like a hoarders mansion. You want a specific product? Good luck finding it. Costco throws a bunch of products on the floor (literally) and says take it or leave it. There are more people in a Costco than at Disneyland, and the experience of trying to navigate through a Costco is like driving on the freeway and encountering an accident every mile. Costco is to Walmart as sewage is to gourmet food. So that's really saying something. I never thought I would be grateful to step foot in a Walmart but after surviving the gates of Costco Walmart comforts me. You would have to PAY ME a large sum of money to get me to ever go near a Costco again. I rarely leave reviews but due to the egregious nature of my visit, I felt compelled to do so.

I was told by people that Costco had good customer service, so I bought a dishwasher (with free installation and haul away) from Costco.com. Today the contractor hired by Costco, HT Hook it up, came to install the dishwasher. The person who came to our house, named Jerry, was extremely rude and impatient, and refused to install it. He also refused to haul away the old dishwasher despite the price included haul away. He just dropped off our new dishwasher behind our car in the garage and left. I called Costco but was transferred to a logistics woman. She refused to give us the $150 compensation even if we hire a plumber to do the installation. The logistics woman was terrible and kept saying free installation is just basic installation and does not include anything about valve. Tried to return the dishwasher but the logistics woman said we must keep it for 7 days before it can be picked up. Then the installer called back and asked for $120 in addition to the so-called free installation from Costco. Clearly, the installer just wanted to make more money out of this. The dishwasher was left on my driveway and I had no clue what to do with it. Finally I had to agree to pay the installer extra $120 to get the dishwasher installed. Not happy. Since when Costco customer service became so bad. The logistics woman was a shame, offered no help, and hung up on me. Would NEVER buy another appliance from Costco anymore.

I ordered 7 items at Costco.com, with 2 day delivery. 4 days later I receive 2 of the items. I called customer service and I was promised that I would receive a call back, but that never happened. I asked that the missing order NOT be cancelled on all of the 4 phone calls I made, only to learn today that the items were cancelled. Nothing but bad service and frustration, and now I'm being told another 4 days to receive items on a 2 day ship. Hello, Amazon? It's time for a change for me.

I have been buying the Costco 40 lb bags of birdseed for years with no complaint... BUT the last bags I purchased are terrible for content! The birds leave most on the ground where I feed them. They eat the millet, sunflower seeds, corn but about 1/3 of the ingredients appears to be something like the chaff leftover after wheat is processed! It looks like it is ground up something... I am taking the 2 bags I have unopened back and even if I pay more somewhere else at least the birds will have something to eat and I will not have to gather it up and throw it in the garbage!

When asked for an item it's down here walk to end.Of course no item in that area of what I asked. Checking out one register open rest self checkout. For the membership price they should hve A+ service. Being a disable veterans wife is very frustrating.Sam is 100 better customer service as we hve both memberships

BEWARE: Costco.com may try to scam you like it did me. I ordered the "Yamaha EZ-300 Bundle". I received just the Keyboard. Costco.com kept insisting for days that "The Keyboard Bundle" only included the Keyboard. That it did not include the stand, adapter and booklet like in the picture I posted here. You tell me what I ordered. I had to tell Customer Service, I was going to contact their CEO, Walter Craig Jelinek. Only then did they escalate it to a Tier 2. A Resolution Team would be contacting me. After a few more days they finally got back to me to say that they will be sending me "the bundle" and that the keyboard I had to be sent back. It's ridulous what Costco.com put me and my family through just trying to get what I ordered before my adult daughter's birthday. This was a gift for her. So beware Costco members don't let Costco.com Customer Service try to scam you. The topping on the cake is we pay a yearly membership for this aggravation. I have for over 30 years.

I waited for 2 hours on the phone for customer service and finally hung up. I then tried Costco chat and waited 30 minutes. I got an answer to one of my questions about an order I placed and sent another question to Stephanie T. I didn't receive a reply to my second question and waited. The next reply to me was that she was disconnecting. I love Costco products but your customer service has gone down the toilet. I can now put you on the same level as Cablevision. I thought they were the worst, but you are right up there with them.

Costco online order shipping is terrible, my items often arrive damaged, leaking, etc... leaving a mess to clean up such as flour and detergent all over everything else.

Do they discriminate against customers? Had security guard in Littleton CO literally followed me around and harass me and also took it the next level and followed me around in my condominium living complex and then had his Denver Police friends help him out as well.( j. Dennis DPD) He said he was a former police officer. Now working security at Costco. Making people do things they otherwise wouldn't shouldn't do. Entrapment, which is what I don't^ know was to come next. Harassment can cause problems. Very overconfident he could do it and get away with it. Only one lifestyle goes that far as far as I know. Did I read they were very LGBTQ friendly? I'll somewhat give him credit here though. He did at first try to be my friend by helping me move my big heavy door into my place and then point out where he lived. Maybe I wad supposed get the idea and to go over there and have some beers. I don't know. But they are pushy and hate rejection. Maybe it was my fault. I could have never paid the favor back and didn't realize it. Yes I called corporate ( thanks in advance for the tip), but their kind of discrimination Is so one way closet protected it gets silent when it happens that I didn't get any kind of answer. It is their right to do it. Nobodies right to do it to them. Advantage closet. Taboo subject thanks to the one ways closet protection. Sorry, but they should be treated like the rest of us. Open transparent and not be allowed to blackmail harrasss entrap or rule in ANY one way fashion like they do. Closet victim lying about victimhood manipulating reasons or not. NOT better. It is called equal rights. Oh no, sorry. I don't have any proff of purchases. It has been awhile since I been there. Could maybe scrounge one up but that'll take a while if not forever. Got my old Costco card though. I think. Ask if really necessary. Thanks.

On October 17, I made a purchase online, which I canceled because the debit card was declined, which made me happy, because I had to pay for other things. The next day they made a money transfer and as soon as there was money in my account, Costco stole the money from my account for an order that they made again, they never asked me if I wanted the product again, they just took the money. I spoke on the phone, to ask for an explanation, they didn't explain anything to me, just go to the store and spend my 4 hours to return the product and in 7 days they will give me my money back. Alert with your orders and your money that costco is charged without any authorization from the customer.

I bought two bottles of Mezcal! They taste like garbage. I'm from where the Mezcal comes from and to be hones it is garbage, be careful buying that product because you can be poisoned. My friend got sick drinking only three shots of mezcal and next day he called me to say that he got two bruises on his arm. So, DO NOT BUY THAT PRODUCT! Costco should take a look on that item it can be like the poisoned Similac product they took away from the market. I do not need to add the proof of I bought this item in Cotsco but people who knows about mezcal can find out right away. I guess even a homeless person will tell you how bad it taste.

I bought a tv. Tried to go to returns and was told to reach out to the concierge dept. Called the concierge dept and was on hold until I got hung up on. I used the chat to try to get help, was told concierge was only option. Instore couldn't help. Chat couldn't help. Concierge hung up on me. I'll just drop off the TV with my membership and and not ever buy anything from Costco ever again.

You could have better customer service and team because right now it is not worth good review... Fix that