CostcoReviews 1,513

UPDATE: I am now almost a MONTH into figuring out a game plan to fix this laptop. At first the battery might've been swollen so they made me bring it to a local repair shop. Then they tried making me pay $350 for the repairs which I do not have. They looked at the photos and decided it may not be swollen so I can try shipping it in but that will take another 7-10 days. I'm very upset. I let them know right away that it's important this problem is solved immediately because of me starting college and it's still taken this long. Not to mention the emails that take 3-4 days along with messages to call them for "important" updates which is usually things that can be sent THROUGH an email. I am absolutely cancelling our Costco membership after this crap of an experience. I will also be telling every friend and family member with a membership about this.

I bought a laptop here a year ago. A few days ago it snapped when I went to open it and a bunch of plastic shards went everywhere. The hinge is visibly locked in place and unloveable. I had been trying to get the manufacturer to fix it but they ended up losing my case number (I'm guessing since they never reached out after I sent them the photos they requested) and when I contacted Costco I never got updates after they said they would reach out to the manufacturer as well. I paid for this for school with school funds and never thought it would break when I'm just about to start a term. I told them I don't have time to have this shipped, fixed, and returned because of classes and they insist that's all they can do. The first manager to help didn't even want to find a solution and it took a second one to figure something out and sympathize with the situation. I'm going through concierge a second time but I do not want my device anymore. I had to buy a second laptop because I don't trust mine to be fixed within a week. I am very dissatisfied with my $950 purchase as it proved to be extremely unreliable.

Costco prides itself in providing quality & value. That may be the case with much of their produce in general but— Definitely not so so when it comes to their car and home insurance. Their insurance is a rip off. They will provide you — an attractive quote to grab your business but, 6 months later at renewal they will get you with much higher quotes. No thank you, taking my business elsewhere.

Do your research.

Placed an order for printer and it went thru ok. Get a message 4 days later stating there was an error on credit card info, placed order again and get the same response. Costco now has over $600.00 of my money held up and say that they cannot release my funds for several days! If my orders are cancelled, why wontthey release my funds back to me? WHAT A JOKE! NEVER AGAIN WILL I ORDER FROM COSTCO! They made the mistake and now I am being penalzed from my bank for it! And the best part... They are all a "call from home" operators Had to go thru 5 diff operators and the last 2 acted like it was a joke!

A good company that cannot resolve problems of their own Costco has always been a company that I shop and love to respect but until recently back in May 2022, I purchased a 75 inch LG TV that was delivered to my door. Upon installing it myself, I have discovered the screen was chipped and the screen was damaged. The very next day I contacted Costco Customer Service and the said they will deliver a new one to me. However, it takes 2.5 weeks before my new TV was delivered. But then, the second New LG TV was also chipped and damaged. Both 75 inch piece of junk were sitting in my home for nearly a month, until I decided to call a junk collectable company to collect it. I have prove and photos of the damages on both TV and it costed extra me CAD$400 from my own pocket to pay the disposal company to get rid of the junks. Now in September 2022, Costco call me and requires me to pay for the two TV since they weren't been collected by Costco. I am saddened about this news and the effort that Costco is trying to bully their customer and squeeze every penny from innocents as this is not the customers's fault. I am trying to seek to take immediate legal action for a team of people to follow up for an error a big company causing me distress to my health. A big company like Costco bullying innocent buyers and harassing their customers. This is very bad and not respecting their customer. In my past experience, a company should never fight with their customer. In the end, the business bureau will eventually get involve and will for sure damage the reputation of a big company like Costco. Costco should be smart enough not to harass their customer for a payback if there is significant evidence that the damaged was entire caused by their quality control team or the delivery team. A lawsuit should always result in favour of the customer not the company. If Costco continues to harass and bully me and my family, I will escalate this entire situation. Damaging a brand on social media is much easier than filing a lawsuit. It will do no good to a big company like Costco and it will Only result in financial loss to the brand.

We were in a Costco and ran into a problem. They told us the store manager was not in, so we requested his/her contact info. They argued, refused, shut down the till, and then when the assistant manager came he gave me a card with the wrong info. Costco obviously thinks that they have too many customers, because BAD BUSINESSES do not treat customers this way.

Costco.Com is one of the worst online businesses ever. While I am usually pleased with the Costco warehouse experience, the online business is a totally different story. I had placed an online order and was given an expected delivery date. After that date passed, I called to find the status of my order. I was told that there was an unusually long wait to talk with a representative and I could get a call back. When that call back came, I still had to wait three minutes for a representative to come online. She then said the item hadn't even shipped, despite its' expected delivery date having already passed. She said she couldn't do anything but escalate the situation to her PIC team to resolve the issue. Shortly thereafter I got an email cancelling the order and saying the product was out of stock, with no further explanation or offer for remediation. I placed and order that was confirmed, waited five days for delivery which never happened and for which I was never notified, was told the issue was escalated for resolution but was never offered any options, alternatives or compensation for Costco.Com's utter failure to honor a confirmed order or even attempt any effort at customer service by providing communications when the order was unable to be filled, missed shipping deadlines and ultimately when the product was unavailable. The sad thing is that while I do not often shop Costco.Com, this was not the first time that this situation has happened to me with an order. They have no logistics skills, no customer service skills, and show no trend towards improving those shortcomings.

I bought new tires so I could have a safe trip from FL to MI. On my way in Kent my front end began to make noise. My steering wheel vibrated and I barely got off the freeway. My lugnuts were not tightened on the driver side front. Two studs had sheared off and a third lugnut hung by a thread. This on a Sunday afternoon. I had to call AAA, spend the night in KY and the next day find a repair shop ( no easy task). I spent 4 hrs waiting for repairs. Costco's response to my issue was to pay the $115 for my repairs which their agent had caused and nothing else. No apology, no attempt to right the wrong. They said they don't pay compensation. Their response was cold and uncaring for the problems they had caused. I was shocked by their attitude and lack of concern for what had happened to me. The only possible answer should have been " what can we do to make this right" instead I got a bare minimum response. I guess I was lucky if that third lug nut had broken off going 70 mph I wouldn't be writing this review.

I purchased a LG refrigerator from Costco.com, this was a second LG refrigerator that broke, I called customer service to return the Refrigerator. First they accepted the return to give a full refund but after a week when I followed up for return they said they will not accept the return and refund because the price of refrigerator is high. They offered to give me $300 vs original price of $2700. They said however we say 100% customer satisfaction guarantee but when the price of merchant is high then we will not accept the return for full refund. I told them in this case customer should not trust Costco but it seems like they don't care.

CAUTION! If you are offer a "promotion" when opening your membership at the store DO NOT TAKE IT! Is a scam. I just found out a was a victim of it!
I went for a regular membership and the employee feed me FALSE INFORMATION stating that if I open the most expensive one, the executive one, I was going to receive a gift card for the same value of the membership making it essentially Free. Of course I took the deal thinking it was great, but it was all LIES. I just called customer service after receiving a gift card of only $60 (not even half of the cost of the executive membership) and they told me that what my account shows is that the employee opened a gold membership worth $60, then upgrade that membership to the executive one on the same day and then got me approved for the credit card with them. So out of their lies the employee made a great sale with me with a brand new membership, an upgrade to a more expensive one, and a freshly opened credit card on my name. Which looked GREAT on their numbers and quotas and instead of offering me something to make up for the SCAM they just down grade my membership (that I do not need or want anyways), and "apologize" for been "missed informed" by their employee. NOTHING ELSE! Showing just how much they care about their customers. This is why we are now a Sams Club family and NEVER looking back. Costco is just taking advantage of you how ever they can. DO NOT ACCEPT ANY MEMBERSHIP PROMOTIONS FROM THEM.

We ordered a refrigerator online and they gave us a specific day for delivery. There was zero communication with what time it was going to show up. After taking time off of work, we called their delivery department to find out what time it was going to show up that day. They said that the delivery was cancelled and we would need to reschedule when they have the item in the warehouse. It was a good thing I called or else we would have never known. I'm still not sure if I will get any communication on when it will be in for delivery and I will probably buy from somewhere else. Very disappointed!

Website promised free install on purchased appliances. After delivery they decline to install range hood and charge extra $100 for range install. Do not trust them.

We bought a new dishwasher from Costco. It was delivered a week later, as promised. We were told it would be installed the same day. The time for installation came and went. We called and they said they would have to reschedule for a week later. 1 day prior to THIS installation day they text and said they would be delaying for 2 more weeks out. We hired an independent installer and got it installed that day. Costco REFUSED to refund our installation fee. WE WILL NOT ORDER FROM COSTCO AGAIN>

This is the second time Costco has let me down with flowers. The first time they were delivered a day late and then sat in a hot truck in Florida all day.

This time I ordered them on 8/15 and they were shipped from Colombia on 8/16, they missed the delivery of 8/19 and now say that they are still in a shipment arriving on 8/22. The last thing I want is week-old flowers delivered to my friend.
Costco, if you want to be a florist then be one or stop selling something you can't deliver on.

Oh, and thanks for nothing but I'm so sorry...

Costco said my range would be delivered last Friday, 8/12/22, It never made it on the truck. I was told they would deliver it Tuesday, 8/16/22, guess what, wrong again, the range never made it on the the truck. Now they say Wednesday, 8/16/22, the range will be delivered. I spoke with customer service, they were very unresponsive and told me not our problem. I have wasted over 20 hours of my time waiting on a range to be delivered and they don't give any F---s!

I have been ordering on line for some time since I live over an hour away from costco. It used to be the best thing and has abruptly become the worst with SCAM sales that really don't exist and a web site that rips you off on sale items and shipping if you don't pay close attention to it. I recently tried ordering Nutristore22AM meat and it was a phony ad. The first time the site just froze up and the next two times it wouldn't pull up. With two weeks left to go in this sale of $100 off of the price that they raised 200 bucks last month the sales rep on the phone said that is was probably out of stock but didn't have any idea although not listed as that and definitely had to run out in a few days after the ad at best. Even though I continually spend thousands on this site it keeps charging me for two day shipping that I don't want and running the bill up.
Good bye Costco. I will probably not renew my membership.

I went to Costco because I have a tire leak. The guys that worked over there, didn't even consider fixing the tire, or telling me the truth to get it fixed somewhere else. They told me the tire was useless, the wires were coming up, and offered me to buy 4 tires. I left, went to a tire place, got a screw out of the tire, and my problems are solved! No more flat tires!
They are not honest! I know they get a commission, but it is not necessary to lie to the customer! I will never go back!

I gave them 2 stars because it "can be" good -- except when things go wrong. We ordered 2 packs of acid reducer back in April which were never received. The tracking showed that something was messed up, but now since so much time has gone by the tracking is gone. We started contacting Costco in April, & the last time was a week ago. You literally spend HOURS trying to get through. When you do, be assured that you will be dealing with some little drone who could care less about customer service. This last time we were assured that a replacement was on its way. A week later we checked and SURPRISE SURPRISE the jerk had processed this in such a way that the big corporate slackers at Costco are "waiting" for the return of items which were never received. Wow -- it's SEVERAL HOURS OF OUR TIME THAT WE'LL NEVER GET BACK.

I never got a high amount costco shop card, so I could use it to get fuel for the company I work for to save money. I ordered said card on June 30,2022 and on July 5,2022 the app stated It shipped. Today is July 19,2022 and still no card. So I called this morning with a call back. I was told it could be shipped to me again and i asked so that it's not lost again can I go to a local Costco and I can pick it up, I was told yes and given the lost card info to transfer to a shop card that I can get same day. I went to my local Costco, who had to call and verify what I was saying was true. Even though i had all the information in a screen shot. My local Costco called costco.com to confirm and said that I was wrong no one ever said that to me and etc. I was on the phone at my local Costco with costco.com where they called me a liar and said that never happened and that Costco and costco.com are 2 different things and would not honor what was said to me by costco.com. 20 mins later and an email that was an error on them, I'm out $200 for 7 to 10 business days in which they had my money and would not spend the extra to get a tracking number with the post office which I was told that usps doesn't provide a tracking number, do we not all ship through the usps and get one? Well after said and done I pulling my Costco membership and wil not renew. I will not back a company who calls the customer a liar.

You guys hire some great people with outstanding skills and customer service. I've NEVER had a bad experience here. Unfortunately, Im not able to say that anymore, due to how poorly Travis P. Treated me today. Let me explain.
I came in today and it was a perfect shopping day, compared to your busier day's. Shopping was a breeze. I came up to register 8, where Travis P. Was my helper today. He didn't greet me but bossed me bluntly, "put your small stuff on the belt", and I just stared in shock at him while grabbing my things out my cart. He approached my cart and started tossing my things on the belt. I politely asked, "do you have any boxes today?", he shrugged and said, "No." I continued to help Travis put my small items on the belt, then I walked up to the debit machine.
He began to ring my stuff up, tossing it to the side aggressively and it started to pile up. So I walked over and began putting my stuff in the cart. I asked Travis, "Are you having a good day?" He didn't reply. I'm not sure what I did to offend him to be honest. I young man walked up to the register to assist me with putting my things in my cart. This young man said, "miss, I got this, you don't do this." He was the such a nice kid.
I asked him if Travis was ok. He said, "Yeah, Travis is good. Right Travis? And Travis aggressively points at my cherry tomatoes barcode and loudly demands from this young man, "Get the numbers on these tomatoes?" This young man does it no problem because it's obvious he knows how to separate his feelings from his job. This young man comes back and replies to Travis to lighten up. This young man says to me next as I begin to move on, "this is not ok", and I replied, "oh, I know, Im leaving a review."
I want to knowledge this young man for having perfect customer service that Im used to getting when I come here. I like to say Travis is very unhappy and we are praying for his frown to turn upside. We all have to work, so make the best of yourself while you do what you have to.