CostcoReviews 1,513

Am regular customer of costco since many years, recently I noticed their customer interaction standards are really going down. 1st my daughter went to pick the empty trolley near cash counter... the lady was rude and said this is supposed to be here only. We know this but she could have politely replied. 2nd i went to check for my car tire pressure, this guy told me we have to sign the contract for tyre pressure and refill air... seriously costco... business process are made to make life simple not difficult. And when I went to the counter to fill contract no one attended as no staff came... sad experience

Ordered Kenmore Washer and Dryer from Costco.com. Both appliances got damaged by forklift and had to reject the delivery on the spot. 2nd try was nothing better, products were unscratched, but accessories were wrong. Gas dryer came with 230V cord instead of the gas line connector. The guys forgot to connect the cold-water line to the dryer for its steam function. Once they left, noticed that the guys also reversed the hot and cold-water lines on the washer. The 3rd try was the worst of all.
First, they were mad for their workload and showed nothing but angry faces while doing their jobs. They connected the water line to the dryer and installed the Y connector on the cold-water line. Then they forgot to alter the hot and cold connectors on the washer. They also ripped apart the flexible vent hose on the dryer and had to replace it with the cheaper one they carried. Overall, the price tag was very reasonable. Regarding the delivery and installation services, however, it was a disastrous experience.

Beware of deceptive policy that membership fee is refunded if you are not satisfied. I cancelled membership in on 5/27/22, but never received a refund. I went to the store on June 27 to ask about my refund, and was told I wasn't entitled to a refund because you can only have one refund in a lifetime if you are "dissatisfied," and that I had previously cancelled and was given a refund in 2015. Also, the manager said I proved that I was satisfied now because I had renewed my membership since 2015.

Waited 45 minutes for a scooter and I just got tired of waiting around its really bad you only have 5 scooter for the Fort Wayne Indiana Costco store need to be looked into getting more scooter for handicap people

I have been a member at Costco for some time now and needed to order a new washing machine so I did. My order got cancelled five individual times last time being a completely ridiculous reason so now Costco has 4000 dollars for five transactions on hold while they cancelled Al my orders for no good reason. Will not be renewing my membership with this place as much as I used to enjoy coming here this place is ridiculous and gives you a run around while not resolving a thing. Will be purchasing my new washing machine elsewhere

I had a horrible experience with squaretrade, I paid for the coverage for my TV but when I try to make a claim to made me do a lot of things but they were happy to take my money. While they take my money they don't help their customers. They are behind the curtain and they don't care about their customers. If you are intrested in buying squaretrade do your first.

I am writing today to file a complaint on your costco at 4900 PANAMA LN
BAKERSFIELD CA. My father is severely handicapped and we waited 45 minutes for a riding shopping cart. One lady showed up in 5 minutes and got on the next available cart. Customer care did nothing because the lady yelled at her. 4 riding cartsnfor 1000s of people on a regular basis
If I do not find this issue fixed I am happy to give my corporate card account up and move on to Sams Club. Along with every person that is on this corporate account right along with me. Do better. This wait time and lack of customer care is ridiculous. I hate your stores. I'd rather go to another one. But I see how being treated isn't a top priority yet our thousands upon thousands of dollars we spend is way more important. Without customers you have no store. Do better. Fix this issue. My next email will be to the handicap association.

I bought a 75" Tv from here that was a so called Display model (in the box) well my error for not checking the TV in the box because I was SCAMMED! I didn't think this was necessary being that it's Costco and they take back everything. The sales guy even told me I would have no problem returning the TV for any reason. Well After getting the TV home, I discovered the TV had scratches on the screen. I took the TV back and tried to return it. Well come to find out, there was a 65" Tv in the 75" box and They would not do the return. They refused to check video surveillance and they basically called me a liar and implied I switched out the TV. The front end manager BEN** (Visalia Ca Costco) has TERRIBLE customer service (ego issue) and his own employees felt bad for me because i am an honest person who is in the military and in LE and I know employees there who could vogue for me. I went back the following day and spoke with the GM STEVEN CHAMBERLIN who also basically called me a liar and refused to do a thorough investigation and find out how this boxed TV got on the sales floor. I feel scammed and violated to say the least. I spend thousands of dollars with this company and they refused to make this right. I will be encouraging as many LE/military friends and family cancel their Costco memberships just for this reason because what they did was not right. $1000 is nothing to this company but a lot to me. Bad customer service and bad business. If I was some POS they probably would have don't the return. Devastated to say the least

The prices for the amount that you're forced to buy are not worth it, the storage of the product and the cost of the product are not worth it... When you purchase from a warehouse you would expect to save, but it doesn't seem so...

Delivery date in cart is "estimate". Even after promised delivery no notice no show. Costco said GE the worst. Both GE delivery service & Costco customer service will tell you will call you back & neither do. I've completely paid & have no faith I will get it even a week after it was to be here. This is not a shortage issue. I was told it is at the GE warehouse. This is bc they don't give a sxxx about customers. I'm now considering canceling membership. Stinks.

"Fresh Cut Rose" bunches are not oftenly replaced with new bunches.
At least old ones could be given at some discount like in other stores.

I am a Costco member for over 20 years and love it. However, their same day delivery service is a joke. If you get your items in time and properly, you are a really lucky person. I tried multiple times and checked the service. They failed in all times in terms of meeting the committed time slot or delivering the quality product. Your luck may depend on the person fulfilling your order for packing and shipping. Costco doesn't have proper system and doesn't maintain packing and shipping quality. PLEASE DO NOT USE SAMEDAY order route. Better pick the items yourself.

Never recommending this place! Asking corporate to Fire immediately rude and arrogant managers and employees: Bob Beene, Bill Allen, Erin, Tom, Amandeep, Dawn, Amanda, Cindy, Isabela, Connor, Joyce! Do not waste your money and time in this place by having discrimination, intimidation, disrespect and rude service from them.

Dont buy the gas range from costco, Recently I bought the new gas range from Costco, When I order this before I inquired their customer service before buying, they said they would haul away the old stove. As a result, they haul it away on the downstairs of your apartment, which will cause you great trouble. The Hoa of the apartment will make you pay a fine, because the big garbage can't be discarded at will. The same item is in Homedepot. They promised to load the old stove on the truck and transport it away. This is the real haul away!

Since Costco came back to pre-Covid regular operating hours, why don't they go back to their normal menu at food court? I was told that combo pizza will probably never be back, same as sauerkraut and onions. Not sure why is that especially when we pay for the membership? You would think they would go back to their pre-Covid routine.

Cell phone bought two days ago and have 90 days to retuen but now on sale and they will not adjust over the phone. I need to drive to the warehouse 1.5 hours away to get the adjustment. Yet I could buy another online at sale price and return this one at full price within 90 days. Makes no sense.

I have been lied and given excuses on my order and to this date i have not received my chair and they tell me is for delivery, i pay someone to wait for the chair and no notification no nothing, I bought from Costco not for line or warehouse but Costco and can not talk to anyone they keep on bouncing me back and forth between Costco and FedEx both laying and no delivery..

I ordered a washer and dryer that was supposed to be delivered April 8. I get notified the day of delivery that one of the appliances was damaged in transit. They were not able to ship out a replacement order until Apr 22. All they gave me for 2 weeks of dirty clothes was $25 for the "missed delivery". Terrible service, unlikely to buy appliances from Costco again.