CostcoReviews 1,513

Costco decided to cancel my refrigerator order after I waited over a month for it. They said I wasn't responsive. They called me one time and asked if this number is the best to reach me on for when the truck was on the way. I said yes this is the best number. A week later the order is cancelled. The product is now out of stock. The customer "service" agent said there is nothing they can do. I asked for a substitute that is in stock and was again told they cant help me. No offer of a gift card for wasting my time, nothing. So annoying.

The best things Costco have going for it is proximity & deli items. CSRs in self checkout are snippy & it is ridiculous they do not allow customers to scan their own items with a scan gun; nor do they have a scan and go app. Self checkout CSRs are abrupt & crowd over you at times. It's really aggravating!

Costco's is well-known for offering the lowest prices. CEO Jim Sinegal says "We don't want to be one of the casualties. We don't want to turn around and say, 'We got so fancy we've raised our prices" Costco uses effective strategies throughout the organization to keep prices low. For example, have you ever seen a Costco ad on tv? The answer is no. Costco saves 2% annually by not advertising, instead redirects its revenue towards saving you money at the register. Also, much of the revenue goes towards paying its employees a fair wage. Costco's CEO says "You don't have a very motivated working-class; it starts to affect the dynamics of the economy. If workers are disenchanted and disenfranchised, productivity losses will go along with that" (James Sinegal). You might think that higher wages would cost the company money. Instead, Costco benefits from treating its workforce fairly resulting in loyal, happy, long-term employees, which in turn leads to saving the company money and if Costco saves, you save. CEO Craig Jelinek once told his successor Jim Sinegal "If you raise the price of the effing hot dog, I will kill you. Figure it out." An example of how passionate Costco's employees are about keeping its prices low. Even a food court employee named Josh Smithon stated on Quora that Costco loses money in its food court (2017). The low-cost food court items like the hotdog are put in place to keep you happy. You can always expect to find low prices while shopping at Costco and you'll have the satisfaction of knowing you're supporting a company that takes care of its employees.

We were waiting to pick up a prescription one customer came after us and he was served before us after another customer tried to be served before us. I told Mana the cashier we were here before them. He said the lane is there. I told him I do not see a lane. He blamed us for not waiting in the lane. It was a piece of tape on the floor. There was no sign saying `` Wait Here or something like that.The pharmacist and another lady came from the back and started to shake their heads at us. It's like it was our fault. It was not good experience bad customer service
Costco#3571 w ******* s south jordan UT *******

I recently had the most horrid experience with costco customer service. I placed an online order and on the scheduled delivery date, nobody showed up to deliver the goods. After wasting an hour with one of their reps who couldn't comprehend half of what I was saying, I got a hold of their supervisor who credited my card after I demanded he cancel my order. I will never order from them again.

I purchased a dishwasher on costco.com online. On Saturday, March 26, they were supposed to deliver it between 7 am and 11 am. I called around 10:30 am to verify they were still on schedule. The Costco employee provided the phone number for the appliance delivery company, GE, to me. I called GE delivery and their automated recording verified the delivery was on its way. However, after 11 am, the delivery had still not arrived, so I called again. This time the delivery recording stated that the driver was delayed but would still deliver and would phone me 30 minutes before delivery. At 11:30 am, noon, 1 pm, 2 pm, 3 pm, 4 pm, and 5 pm I received the same message. I drove in t my local Costco warehouse and spoke face to face with member services. He was unable to help me stating it was an issue with the 3rd party delivery company. They never delivered the dishwasher. Nobody from Costco ever called me to discuss. Now, 2 days later, on Monday, I just called Costco.com and they said they would reschedule the delivery with the same delivery company. They had no explanation for what happened and wanted me to risk wasting my day again, at no cost to them. So, I canceled the order. Please DO NOT purchase appliances from Costco and expect them to deliver as promised. Their recording will gaslight you and you will waste too much time waiting. They clearly don't care given the multiple reviews I just read ( and should have read earlier) describing a similar experience with their delivery service.

I ordered a foam mattress and paid $1000, they deliver a used one, I returned it and ordered a diffrent one they still ship a used one again

So, instead of simply calling to confirm or fix any discrepancies on an online order, they simply CANCEL the whole damn order and wait TWO WEEKS to refund your money. That is absolutely an abomination.

Recently, Crawford Services Inc. installed HVAC in my home in Fort Worth as they are authorized dealers of Costco. My faith on Costco prices vanished, when I found out that I paid atleast 3K more than the other HVAC installers.

If you are thinking about joining Costco; keep this in mind. If you have a question about your account be prepared to spend at least 1/2 hour trying to get through to anyone by phone. It is a nightmare. They make it mor edificult than trying to reach someone in government.

I'm an executive Costco member since 1996. I've preached the gospel of Costco for years. This year I ordered a washer and dryer online. Costco delivered it, refused to install it, told me to call the store to fix the issue, then told me this was a waste of their time. They threw the unboxed washer and dryer back in their truck and left. This was after I returned home from a family outing 3 hours early because Costco threatened not to deliver at all if I didn't show up 3 hours before the confirmed delivery time because they 'had cancellations'. If you make the same mistake and purchase from Costco, you'll be treated the same with rude drivers leaving with your merchandise.

Costco is still my top 1 stop! Their Kirkland signiture collection is still a great value. Recently they had price increases but I still think its a great value overall.

They where supposed to do a delivery for Sears, they came up the door and did measurements they say it doesn't fit and they wont take off the door, in the meantime they will go back to the truck and check the measurements of the new fridge, in the meantime i took of the door and was waiting for them to come back, and... I'm still waiting,,,,, they just fled the scene and left me without the fridge which I'm waiting already 2 months and without a door on the house.

I called administrative office in La Quinta California 11 times, transferred my call 1 time, no answer. Called back 10 times, no answer. Why have a phone in La Quinta California? When I'm there, lines are long, 2-3 people standing telling you to go to line #, why aren't they opening up registers to check people out?

I love Costco stores but their online service is a nightmare. Don't waste your time. 2 big orders one never made it and they still can't get my $425 refund to post after a month, I actually had to contact my credit card company for a dispute. I also ordered a massage chair that was several thousand that said I would receive in a week and took almost a month. This group is not the same as a store, save your money. Avoid ordering ANYTHING online. You have been warned

My wife and I ordered an 82" TV online. The next day we went to Costco. At Costco they had the same TV on sale. We were told to do a price adjustment online. Then we were told that online is different. Within 30 days of our purchase January 15,2022, the same TV is now on sale online and we put in for another price adjustment. Nothing has happened! No adjustment, no phone number to reach their customer service, nobody to actually talk to, no history for the price adjustment, no email for them. Their customer service is non existing with online shopping. I would suggest buy it in person or online with Amazon. The photo below reflects the online price. The difference is 500$! And they aren't doing anything? Wtf?

I was a full fan of Costco for 10+ years. Great food, Customer friendly aisles, Quick checkouts, not to mention all the other benifits. We refinanced our home through Costco's Banking outreach. Then we received a letter stating, All law abiding, armed citizens are no longer welcome in their store. They stated they would gladly refund our membership. Let it be known, Costco's are now Gun Free Zones. They post no proper signs, they just ask. I support our entire Constitution, not just the parts I like.

I was at Costco and I saw a naked employee dancing the bathroom while I was trying to hold my bladder this is unexpected knowing I have a 13 year membership this is DISCUSSING UNEXPECTED and I'm canceling my membership here and I hope your naked employees get STDs and my baby sister and me are traumatized what's wrong with a 20 year old having a normal day with her 5 year year old also I saw a pack of ants merching in the door which made me I'm switching my membership to BJS I HOPE HOU PEOPLE CANCEL YOUR MEMBERSHIP, love Katie.