CostcoReviews 1,513

`emailed 1 yr ago, & Rec'd no reply/response!-
Costco,
I dont imagine that Costco has ever considered adding windshield wash stations at their fuel areas.?
AND
Costco,
I dont imagine that Costco has ever considered adding new carts which would be similar to your flat orange carts but also w/ a basket area added for smaller items.?
AND
Signs up at the end of your isles

You should put signs up at the end of your isles to let us know what products are in ea isle. Esp'ly since the rarely ever change.

I often have to go up and down every isle to find staple items such as crackers and lemonaide, ect. Which rarely ever change locations [but I just cant remember since bulk items last so long,. Its longer b/w visits so its hard to remember]... So why don't you put signs up at the end of your isles to let us know what products are in ea isle. Like most other stores. As this would be most helpful?

Or have a map [like Cin's Jungle Jim does] to show us where everything is. So we don't have to hunt all over. And since there's often no one to ask… this would also maybe encourage us to buy more if we can see what all you have!

I ordered an item from Costco online with expected delivery date of 5 days hence. I am still waiting 5 weeks later. They won't refund my money until the item returns to their warehouse. DON'T RISK IT.
I buy lots online and the usual occurrence when an item is lost or delayed is that the supplier resends another and has the initial item returned to their warehouse. Not Costco. Wait and wait and wait and they won't refund. I might not get it for another 3 months or ever!

Caution! When trying to purchase online from Costco--they can automatically cancel your order, and put a hold your funds with no ETA to release/refund them!

I had entered my credit card info. Correctly as it appeared on my card, with the correct pin etc. (I confirmed this with my bank), but when I entered the name in the Bill-to address, did not match EXACTLY with the card (i. E. Sandra vs. Sandy). Therefore, their order system automatically cancelled my order and then put a hold on the funds at my bank until they get around to releasing them. A simple error trap routine in their online order system would prevent this and/or highlight the difference (if required). BTW, other major online retailers (you know who...) do not require they match exactly or seem to have no problem handling it.

I called their Costco Customer Service twice to try to figure out what happened as the bank sees no error on their end while Costco continues to hold my funds. The Costco Customer Service representatives cannot change the Bill-to address name difference nor can I and they could not provide an ETA when they might release the funds back to me. Apparently, you can do nothing from your bank to release them either, only the merchant (Costco) controls the release of those funds while you wait...

Really not professional or ethical. The other larger online sites (you know who... again) also appear to have much more knowledgeable and helpful customer service reps unlike Costco's! So, shop anywhere online but Costco! Let them do what they do best, JUST be a big box-store merchant, not an online presence in the marketplace!

I love costco but their prices on the website are not the same as the warehouse. I think they should have a member section which shows prices only for member warehouse and online wihout membership.
Overall B+ to costoc

Waiting on the actual install. Will have to report back later. I am pretty confident I made a good choice.

I have been a member since day one that you opened in garner. Bought 4 memberships because the sales rep made everything sound so good. Since Nov 17th opening day several items have increased by 3 to 4 dollars each. Can pepsi is 3 dollars less than diet pepsi. Pepsi is pepsi! Told a sales rep today and her comment was you can't get it cheaper anywhere else. The truth is 33 ozs of folgers coffee is 949. Food lion this week has the same for 799. Not teaching the sales reps correctly. I sure will not renew my cards again. Very disappointed

Ok, we all LOVE Costco - me included. However, if you buy a TV they tell you get a "Free Warranty" but if you return/exchange the TV without the warranty they refund you $100 less than what you paid for the TV. The "warranty" is an envelope that has the TV serial number on it by a large ALLSTATE logo. It looks like an advertisement because inside the envelope is a flyer to call ALLSTATE. If you can't find the envelope they keep $100 of the total cost that you paid for the TV. We actually were exchanging the TV for a $2,000 Sony. When we paid for the new one they said, at the register, you get a free warranty. We said we don't want the warranty but they kept saying you didn't pay for it because on your bill they have a -100 a 99.99 charge under the full cost of the TV. You do pay for it because if you don't keep track of that envelope they will keep $100 if you ever return/exchange the TV without bringing in your "free warranty" flyer. I don't know about you all but we never buy extended warranties. Sidenote: I went home and was able to find they envelope for the Samsung we returned so they refunded me another $99 so I ended up with a full refund - The manager said "See, all you had to do was go get the warranty" OMG the "free" warranty that we didn't even want? At least now I know to keep this flyer on our new Sony.

I purchased an expensive item (around $1000) thru costco online. I got a message via email from costco confirming payment and stating when to expect delivery, along with tracking number. A couple days later I get a message stating that the item had been shipped. A day later I followed up with the UPS tracking and it then stated that UPS had not even picked up the delivery yet. No delivery date was offered. So my item is in limbo. I called Costco customer service but they stated there was nothing they could do. Simple as that. It was now in the hands of the vender that is actually sending the merchandise Costco just takes my money and forgets about you. Totally worthless.

It is preferable to buy directly from their stores, despite the mediocre service of the employees. It is very difficult to order online, and calling their customer service is the worst, even though being a member gives you many benefits in offers, discounts and quality products.

The grief is not worth the savings. After paying $1,100.00 for a new set of tires they scheduled me for the 1st available appointment which was a week later. I was the 1st costumer and early the day of my appointment but still waited 2 hours, I was ok with that. The next day I went into the garage to find my back tire flat. I was able to get enough air in the tire to return to Cosco, however I was told by a very rude employee I would have to wait 2 hours to get in. Frustrated I took my car to a reputable. Tire repair shop and paid to have a valve stem that was not installed properly. THANKS COSCO!

Phoned Tire Center Sunday 4:22 PM for an appointment to have tires, bought at Costco, rotated, balanced, and slow leak repaired. Talked to Dan. Was given 5:00 PM Tuesday. Dropped car off Tuesday at 4:15. They called me at 5:15 to leave a VM that they had no record of my appointment, so they're putting me behind everyone else with an appointment. I went back in at 5:30, explained the situation and asked, "so what now". They said they would get to it in short order. At 5:45 I complained the car still wasn't even taken in, to which they just pulled it into a vacant bay to sit. 6:10 they still showed no signs of ever getting this 15-minute job, so I asked for my key back and car back - two hours after dropping it off, and 75 minutes after my scheduled appointment. Costco Perimeter Atlanta Auto Center is just a shoddily run operation.

Purchased a shed from Costco on December 17,2021 and as of January 24,2021 still have no received it. Costco will do nothing about it as they say it is not their problem as Backyard products makes the shed and Costco only sells them. It seems to me that if Costco sells them it should be their responsibility to see that the customer receives their product. Costco gets paid, and you get nothing, Talked to customer service several times and they just keep getting more rude each time. Costco is getting like the other companies and becoming a scam of a company

It's 2022! Membership is a waste of money, nowadays it's easy to find better deals elsewhere.
After going through disorganized and half empty shelves and as soon as you pay at the registers they expect you to go through two check points to prove that you payed for your items. There's just one man at the front door running the 2nd check point so you are supposed to get in line and wait to go through it. I learned that if you don't obey they start screaming at you and get pretty aggressive.
Got in my car, called customer service and canceled this worthless membership.

Je suis toujours satisfaite de Costco, les qualités des produits, le service à la clientèle! Excellent magasin

My package was damaged while in transit. Called customer service and the refund was Promptly issued!
Thank you Costco!

Every time I go to Cosco their prices change. I have seen some items go up by $10 if not more. Because we pay a membership prices should be reasonable but their not. I saw one item I used to buy go from $8.99 to $26.99. $#*!ing crazy. No deals or bargains there. Price gouging as far as I'm concerned

I have a big family of 8 and we decided to finally get a Costco membership, love the customer service, it does suck we like a lot of different breads and Everytime we get it from here it gets moldy real fast we have no problems elsewhere when we buy it. Buy at your own risk

Worst customer service ever! I ordered two mattress toppers with covers and when they arrived they were in two separate boxes. One had the products covered in plastic and had the topper in one plastic container and the cover in another along with an instruction sheet. The other box had the topper stuffed in the box with no plastic no cover no instructions so it looked like it had been returned and someone didn't put the other pieces back in the box. I have called customer service and written emails to no avail. It has been five days with no valuable response from them other than we will get back with you which they never do. My advice is that if you can get it in the store fine, but if you order anything through their online service you are going to be very disappointed if there's any problems with it.

Just received the new CIBC Costco information. IMO Costco has moved backwards in their Credit Card offering. According to the package, here is where I see they fail:
1 - NO Travel accident insurance
2 - NO Car rental insurance
3 - NO Travel baggage insurance
4 - NO Travel assistance
5 - Returned cheque fee $42.50 vs. $29 (Capital One is American and they charge less than a local bank?)
6 - Statement fee of $10 - WTF?!
7 - NO Price Protection Service

They will say that they improved the following:
1 - Extra 1% on Costco gas (up to $5000)
2 - 1% on all "other", rather than after first $3000
3 - Pace It installment plan, another way to encourage using their cards (at a cost)
4 - Cash advance fee max of $7.50 vs. $10

All I'm, CIBC is charging silly added charges, but the big takeaway is I will need another card because there is NO TRAVEL/CAR RENTAL Insurance!