CostcoReviews 1,513

Costco should have a single senior rate at half the cost as families. As a single senior 82 years of age I don't buy much at Costco because admission is too high for the small amount of product I would buy.

Do not by it, is not the same quality that appears at the picture of the box, very bad flavor, there are only oats

Purchased a TV on line from Costco. The order process was easy, delivery date scheduling was straightforward, received a call and email the day before delivery with a window. Shipment tracking information only showed it was received at the logistics delivery location, never updated on delivery date even though I received another email notice it was out for delivery. TV was never delivered, waited all day at home, I was never notified by email or phone. Contacted Costco the next day. According to the delivery company they couldn't deliver because the road was closed. While there was snow in the area and roads further up were closed the roads to our location were all clear. Stated they contacted me... wrong. No record of any call/text/email that day. Asked to have logistics management contact me, no call. Now I have to wait almost 2 more weeks for delivery (next available delivery slot). If the delivery company knew they weren't going to deliver (tracking information never changed from "received at distribution location") why didn't they call and inform me and help reschedule then? Their delivery service is horrible.

COSTCO, you know I love you! I must visit you at least twice a week rain or shine. But this, is a travesty! You raised the price of paper towels but yet there are fewer paper towels in the roll! I would've expected more transparency but, transparency and profit may not be compatible. Product went from 160 sheets to 140 sheets per roll (12.5% less) and there was a significant price increase - double whammy to the consumer.

For years, I had used a well-known fruit and baked goods company for shipping holiday baskets to friends and family. However, the past two years have seen a tremendous drop in quality and service. I was talking with a colleague about this and she mentioned to me that Costco Online has gift baskets and other goodies that can be shipped for holiday, birthday, etc... gifts.
I was so pleasantly surprised when I logged into my account and found a treasure trove of items that can be sent via Costco service with guaranteed delivery! I decided to try the service and sent two different gift baskets to two friends as Christmas gifts.
They both called and told me what a wonderful gift they received. The baskets were beautifully arranged and chock-full of baked goods, cheeses, and fruits. I was notified, by email, the next day when the order had been processed and then notified as soon as there was a tracking number available. Both baskets arrived (Texas and California) on-time and in great condition.
Needless to say, next year will be spent ordering gifts from Costco Online!
As an aside, the store where I live is always meticulously clean, organized and the displays are beautifully arranged. The staff is outstanding and helpful. I had been a BJ's member for years, but decided to move over to Costco because there is a larger variety of items, and the prices are comparable.

While checking out at Costco representative stood so close to us looking in purses and wallets and notified us only Costco member could us there bank card to purchase items and stood there to ensure we wouldn't be able to purchase the items. We left after purchasing the items on the card and went to Sam's immediately after and had a 360 different experience and they had better prices, with more variety! We were greeted upon arrival and wasn't harassed at checkout. Save your money for Sam's!

Never been to Costco and Never had an employee stand so close and hawk eye for me and my family to pay for our goods. My mother wanted to take me Christmas shopping and employee informed us could not spend money if I was not card holder and they do not take cash.the women continues to stand right beside of us. not giving us even 6ft to check out looking into our purses and wallets to see who was paying what. I didnt want the items after the experience instead I went to sams and had more variety and such a pleasant customer experience there!

We wanted to purchase a ring at Costco, but were concerned because Costco does not size rings. Instead Costco has a provider in the community, Jewels by George that will size rings. We purchased the ring and went to George. George was wonderful and his work was flawless. George also offers a 10% discount. Recommend both the jewelry and George.

Costco in Orange Park FL damaged my rims while installing tires on my Jeep Grand Cherokee. When I went inside to ask about the damage I was immediately yelled at by a technician saying they didn't do it and that I was absurd to think they caused any damage. Their insurance was even worse to deal with. Charity was difficult to get a hold of, never answered messages, and was rude every time we spoke. This is THE worst company I have ever dealt with and I will never do business with them or any of their subsidiaries again and I advise everyone else of the same.

AVOID AVOID AVOID you have been warned

AVOID AVOID AVOID you have been warned. Orded a T. V in black friday sale said 5 days after 8 days and two phone calls i could tell i was wasting my time so i cancelled the order. I was told i would get a refund in 24/48 hours and still waiting 2 weeks later. You will wait on hold for 30 minutes to get to speak with anyone and when you do they just fob you off saying they will contact the department will not transfer you to anyone else. I have contacted the fsa and they have 30 days by law. DO NOT BUY FROM THIS COMPANY.

Dear fellow. Do not buy anything from Costco online. They don't deliver it, but will say they have. When you call them and tell if it was not delivered, they will make you do a police case and you have to go thought all hassle of chasing investigation on the missing package before even they think about weather to refund. They will make you call them at least 10 times. Not worth the time.

I was treated rather badly by a cashier. When I complained to their corporate office, they weren't any more helpful than the cashier. I've been a member for years so I'm disappointed that the one and only time I had a complaint, they didn't care. I will not support a company who can't even show a fraction of compassion when a loyal customer has an issue.

Ordered a tv as a gift for parents on Nov 28th. My Costco credit card was billed on Dec 3rd. Dec 5 received confirmation delivery would be Dec 6th No show and no call from logistics. They rescheduled for 5 days later confirmed the night before and 9:00 am the next day received a text that they were unable to deliver call to reschedule. Called to find out what was going on was assured text was an error and tv was on truck would be delivered by end of day. Again no show. No call. Called logistics only to be told that earlier in the day logistics had reordered the tv at the same time they assured me it was on the truck! Was told TV would not be delivered any earlier than Dec 27th. Total runaround. Asked if I could have someone pick up the tv In a Costco club near my parents and was told no it's a separate entity. Extremely disappointed and angry. No tv for Christmas. My card was charged which I am disputing. Lies and more lies. No accountability.

We ordered appliances and a bedroom set in two different orders (totaling over $10k). After sending weekly emails for three months for us to be patient, we were told the appliance order was cancelled and now everything is out of stock.

For the bedroom set, they did deliver some parts, but not the bed. So we are putting the mattress directly on the floor. When I called in again after another two weeks, they said that is out of stock too and that they can come pick up the rest of the bedroom set and give us a refund. They scratched up our walls during delivery. We paid a drywaller to come fix it, but I don't want them to take them all out again cause I don't trust that they won't scratch up our walls again. We're more than a little unhappy with the process.

My sales agreement stated that I would have free assembly of a treadmill with free delivery. I got free delivery but the assembly crew did not show up. I called cust. Asst. And they were sorry but it would be another week before they would assemble it. Again they did not show. The nice lady at logistics said that she could not tell me when they would be able to assemble it. So as of now ' I am still in limbo. Costco.com Order Number ******* Pro Trainer 8.0 Item # *******
Ron Adams

I joined Costco last year couldn't get a membership card because their machine was broken. Went back a few weeks later, they still couldn't print the card. Apparently this store only has one or two people who do the cards and they weren't in. I was finally able to get a card today after a year, I wasn't very impressed with the service then went in to shop. Only picked up one item and brought it to a checkout to pay for it only to say that the line doesn't take cash, only credit. Sign says cash or credit. I was directed to another line. I put the item down and said "I'm done" and walked out of there throwing my card in the trash on the way out. I had an executive membership card. Biggest waste of $120.00 in my life. I will NEVER return there again!

I made the mistake of returning an item I purchased from Costco online. Instead of refunding my amount, they created a duplicate return request weeks after receiving the original return so that they don't have to refund. I spoke to 3 customer service reps & they continue making false promises. Till date, I have not received my refund. Please purchase / return at your own risk.

I think of Costco as one of the best places to shop, including the warehouse, Costco.com, and their premier customer service. However, here is one thing that is not organized well. I bought two items together at Costco.com - a TV, and a TV mount, it was one order. Shortly after, I got 3 text messages from UPS like "Great news! Your shipment is on the way!" and "That's the day! Your Costco shipment is out for delivery with UPS". We waited all day, but only the TV mount was delivered. It turned out that TV was actually shipped with different carrier and the earliest delivery was like 2 weeks away, and way off from the promised delivery date at the time of order.
How were we supposed to know that there are different carriers, and that for TV we actually have to schedule delivery separately from that carrier? The UPS messaging was great, but it did not say that it is your TV mount coming, doesn't it sound like the whole thing? How difficult would it be for Costco to communicate this clearly to the customers? For example, split the order in separate orders if there are different carriers? Require carriers like Costco Logistics to proactively and clearly communicate to customers?

Had an appointment for 7:00pm.
They went to get the car finally at 7:40pm. For the first time ever when tires were serviced anywhere they had to open the trunk. I feel that they were invading my privacy. I will not be having anything to do with the tire department.
Just don't feel like I can trust them.