CostcoReviews 1,513

On 11/16/21 I went to Costco to find out if they have my pants in my size. I have gone to Costco for the past 3 weeks and they never had my size. I went to the clothing area and found my pants and they only had one pair. I put the pants in my cart and continued to shop. I put my cart off to the side to grab something and when I came back my cart was gone. I went back to the clothing area and spoke with Shauna Anderson she looked at the go backs and my pants were not there. Shauna and Elizabeth Mackie went separate ways to look for my cart. Elizabeth found my cart and my pants were still there. Both of them went above and beyond to help me. Most employees would of told me good luck finding your cart but they didn't. Best Customer service experience I have ever had. Thanks Shuana and Elizabeth.

Unable to complete purchase! I spent two days trying to buy the same three items online from Costco.com. Each time I got to the checkout page we received an error message "unable to process payment". I called Customer Service FIVE times trying to resolve their system errors and after two days during which I spent hours chatting and speaking with the agents and a supervisor I got NOWHERE! So gave up and will shop elsewhere.

On November 6th Costco was supposed to deliver a new washer and dryer. It showed up damaged so on the 8th we canceled the order, they said the money for the unit would be deposited in 5 days. At the 5 day mark the money was not deposited as promised, we called the on line service and was left on hold for 30 minutes. When we finally were able to talk to a person they said that the cancellation was reversed for some unknown reason and that it would be another 5 days, being patient we said ok. On the 18th of November again when the deposit was not made we went into the local Costco for them to tell me that they don't have any control of the online service and that it is managed by an outside entity, but they tried to help anyway and called the customer service number, they were put on hold for 30 plus minutes as well. They said it would be a few more days, so by this time we are very frustrated and feeling like we were getting the run around but had no choice but to be patient. Here it is the 23rd and we still have not seen our refund, DO NOT USE COSTCO ONLINE! THEY TAKE YOUR MOEY AND MAKE EVERY EXCUSE TO NOT REFUND IT!

After 2 months 4 calls, received 1case out of 40 cases I order. They lost all while shipping? Last call to Costco said just cancel and reorder like not a big deal? Costco tie up my money on Costco credit card so I have to spent another 2500. 00 my own money to get floor plank from somewhere else Costco refuse to give back cash so I can spent for the floor. I didn't do anything wrong all Costco false! This is my experience so everyone be aware. Today10/28 the original Costco shipper called me said they found my planks? When I order original Costco said my order will be 2-3 wks? Original order 9/11 today 10/28 I received nothings! And still waiting for my credit on my Costco credit card.? Hope no body have to go through what I did! And should be aware when you order online from Costco. From my experience Not even one star for Costco in this case, and I share this experience with everyone I Know. Order number ******* try to take picture of proof of purchases didn't go through but I have the original one!

Tried to cancel my 93 year old father's membership over the phone (I have power of attorney). They would not allow me to cancel it. I could understand if they wouldn't allow me to open an account in his name but to cancel it? I told them that I would go to the store in person with the power of attorney in hand. The customer service rep said, "I think you may be able to do that". Really? I may be able to cancel?! I guess once they get your money, it's hard for them to give it up.

Employees are rude. And manager don't do anything at Costco Glenn Allen, VA. I was yelled by an African American lady for not putting the bar on the band, its ridiculous, I remained quiet I'm not rude, but I'm paying a membership to be treated like that, no way.

I would just like to say how pleased I am with the Costco in Riverhead LI. The people there are always friendly and eager to help. I drive 70 miles just to go to that Costco. Always a pleasure and always easy to shop.

Michelin Tire Warranties at Costco, Canada means nothing.
I had bought Michelin tires from Costco in Brampton. After a while, the tires became too hard and started slipping across the road when brakes are applied. Upon realizing the danger that I was posing to myself and other road users, I replaced the tires immediately thereafter. I requested for warranty to be honoured, then the dispute started. The tire centre manager says that the tires has treads which according to him means that the tires are still good. When contacted Sam, the store manager, he says that the tires have no treads. If Sam's arguments is to be believed then the tires wore off too soon and the warranty must apply. In the tire centre managers argument, he says that the tires has treads which means that the tires are good. Then he does not believe my words that the car is sliding across the road. He made the call that there is nothing wrong with the tires. The warranty is denied. I had to hand over another $1200 to Costco, Canada for another set of tires. The warranty meant nothing

DO NOT BUY A GROUPON FOR COSTCO! THIS IS A SCAM! THEY NEVER SENT ME THE 2 $40 CREDITS THAT THEY CLAIM THEY WILL GIVE IT TO YOU. I CALLED AND THEY TOLD ME THAT THE PROBLEM WAS THAT A CREDIT CARD FOR RENEWAL WAS MISSING. THE CUSTOMER SERVICE ADDED MY CARD AND TOLD ME I WOULD RECEIVE IT IN 6 WEEKS. SEVERAL MONTHS LATER I CALLED AGAIN AND THE AGENT NOW SAID THAT I NEEDED A GROUPON PROMOTION CODE. I READ THE GROUPON AND IT DIDN'T SAY ANYTHING ABOUT A PROMOTION CODE ONLY TO ADD A CREDIT CARD. WHEN I TOLD THE AGENT THAT I WOULD KEEP POSTING REVIEWS ABOUT THIS INCIDENT UNTIL THEY HONORED THEIR OFFER SHE TOLD ME TO GO AHEAD AND THAT IT WAS MY FAULT AND NOT THE COMPANY'S FAULT ALTHOUGH I DID EVERYTHING THEY ASKED AND THE AGENT ASSURED ME DURING MY FIRST PHONE CALL ABOUT THE ISSUE THAT I WOULD BE MAILED MY OFFER WITHIN 6 WEEKS. IM WRITING THIS REVIEW TO RECOMMEND PEOPLE NOT TO BUY A COSTCO GROUPON IN THE FUTURE SO THAT YOU DON'T HAVE TO BE SCAMMED AND GO THROUGH ALL THIS TROUBLE IM GOING THROUGH WITH COSTCO TO GET WHAT WAS PROMISED TO YOU.

TO COSTCO.COM CONSUMERS

Please be ALARMED that when you order at Costco.com you are SERRUPTICIOUSLY and AUTOMATICALLY CHARGED for Shipping and Handling without you knowing it. Your order would indicate "shipping & handling included", but in REALITY Costco is adding $2.00 for EACH ITEM IN THE SAME ORDER. It is not a "one-time charge". At payment, your invoice indicates "$0.00" for shipping & handling which is VERY MISLEADING!
Costco.com customers are being duped by EMBEDDING THE SHIPPING AND HANDLING CHARGES INTO THE PRICE OF EACH ITEM FOR WHICH CUSTOMERS ARE NOT AWARE!
FOR THE LONGEST TIME I AM LED TO BELIEVE THAT WHEN YOU ORDER ONLINE THE PRICE OF THE ITEM IS SAME AS WHEN YOU PURCHASE FROM THE WAREHOUSE.
I NEVER BOTHERED TO RE-CHECK THE PRICE OF THE ITEM BY CALLING THE WAREHOUSE BECAUSE I TRUSTED THE WORDINGS "SHIPPING & HANDLING INCLUDED & $0.00 SHIPPING INDICATED IN THE INVOICE.
THIS IS VERY UNCACCEPTABLE AND DECEIVING.
I asked to speak with the Supervisor but she kept on pointing me to read the "Terms & Conditions".
When a customer orders with a BIG CORPORATION like Costco you think that they are portraying that they are the "BE ALL END ALL".

PLEASE SEE SAMPLE OF MY INVOICE ORDERED ONLINE: THE ITEM IS $21.99 IN THE WAREHOUSE; I WAS CHARGED 23.99 EACH PAYING $4.00 FOR SHIPPING AND HANDLING!
THIS IS A CLEAR VIOLATION OF CONSUMER PROTECTION ACT!

Costco deals with 3rd party vendors for delivery and installs. The 3rd party Core Logistics is disorganized and incompetent. Shame on Costco for dealing with this company. Our new gas stove was scheduled for delivery and install. They dropped it off but they know nothing about the install. After spending a good hour on the phone they can not install for weeks. This is crazy. I have stove just sitting here. Very disappointed in Costco for dealing with an inferior company.

Costco online is waist of time just be careful buying stuff there everything I bought had issues and never came on time and if they did it's damaged and you have to call multiple times to get your refund. Please stay away from Costco online.

Never buy anything from costco.com their cuatomer service will tell you one thing and do another. Horrible service. Expected more from costco.

The people working behind the customer service counters seems to forget that they are there to perform customer service. They acted more like interrogators and treating fee paying members like criminals. Giving the fact that Costco collected more than 3.5 billion dollars in membership fees in 2020, members are paying their salaries, its' a shame they provide such poor customer service. Members need to stop paying the membership fees, stop shopping there and send them a message. I have been a member for almost 20 years and it's time to move on. Start shop and support local stores and products made in America!

Do not get frozen ribeye steaks from Costco delivered; packaging was terrible. Steaks sucked, absolutely no flavor!

Terrible customer service.
Unprofessional carriers.
The installation parts were the wrong parts,
After talking to about eight people, and five months later,( l bought the washer and dryer in May) they decide to not do anything but credit me $150. They did not deal with the poor customer service nor did they deal with the carrier issues nor address the faulty parts nor did anyone answer the question as to Why did the carrier charges me fifty dollars upon delivery? And he was not suppose to. The photo shows the washer hose. The dryer hose is aluminum instead of metal. I will not purchase anything else from COSTCO. I will be canceling my membership as well.
9-10-2021

I have had the worst experience buying a dishwasher thru Costco. It has been 2 months of HELL and endless calls waiting for them to make my purchase right. I pd for the white glove service meaning the install and haul away the old dishwasher. I had no clue they used whatever contractor was available and refuse to stand by them. We had our new dishwasher delivered. Then waited until someone could come and uninstall the old one. Then waited another day for someone to install the new one. Only to get a subcontractor who cursed and made me run to the hardware store to buy pentax for him(I didn't know what that was but i did it). And then after an aweful couple of hours he left but Never tried it before he left stating the glue needed at least 2hrs to dry. And he refused to haul the old one away. The very first time I try it, I get 2 errors! 1 saying it was installed wrong. F9 E1. After waiting on the phone for 2hrs customer service assured me they'd send someone out. It took 2 weeks of the old dishwasher sitting in the middle of my kitchen before someone came to get it. Then 3 days I had to take off work and no one showed up to fix the new one. Fast forward to over 20 phone calls and I'm still waiting with Never having used my new dishwasher. To get a flippin refund I was told that I needed to find someone to uninstall it and then the find someone to pick it up. WTF

With the exception of the demo individuals: clerks and the majority of those working on the floor employees are exceedingly impolite, unfriendly. Most employees working the floor are ignorant as to the locations of various products probably due to the fact that locations are moved consistently (for some stupid reason/—- extremely annoying. Prices are climbing horrendously but most products especially Kirkland brand is superior. Unfriendly people is biggest complaint