CostcoReviews 1,513

Hello to everyone
I wanted to let people know that on July 17,2021 there was an incident. Costco thinks they are about their members well let me show you different side of the company! There was water and NO sign in the food court when I was going to get my fountain drinks. I slipped and fell, I had a bruised knee and top of my right ankle bruised and hurt left arm, shoulder and neck. I wasn't even acknowledged and was dismissed from staff! As a member I was in awe that I was treated with such disrespect and now they there is more disrespect when the insurance agent stated Costco was not liable and that it was my fault, that I should have seen the water before I fell. WOW REALLY! I am currently in physical therapy for left arm, shoulder and neck. I had a bruised knee and bruise on top of left ankle. Currently paying it out of pocket and using my insurance to pay for medical bills. As a member from October 2018 I would think they would treat me a little better than this! I have never felt belittled, and more disrespected in my entire life! Might cancel my membership! Pics of emails
Debra Benavidez

I have made 2 orders from Costco. I paid for 2 day shipping. I was supposed to receive the package on 8/14/21. The date changed to 8/15 then to 8/16 then to 8/17. They returned the money but then the arrival date changed again to 8/19. I called to complain to Costco. They called UPS and told us it should come on 8/20. Yesterday (8/20) I tracked it and the website says incorrect address. I called again and informed them 2 days ago I received other packages with the same address, so how is that possible? Now the package is scheduled to be here on 8/23/21. The customer service has been terrible, the lady on the phone didn't understand and told me the package should arrive on 8/24/21. I asked to speak to a supervisor but was left on hold over 45 minutes. I really need this package ASAP. Any help would be greatly appreciated. Thank you.

We purchased a living room set online. Came damaged and we started return process. The pick up company scheduled pick-up with 4 hours window so my husband took time off from work and waited 6+ hours, no one showed up. My husband called them twice and they told him they will be late and he waited for another hour but still nobody showed up.

We called them the following day, they said they have to reschedule us. After two weeks, they called and scheduled for today with 4 hour window from 2:00pm to 6:00pm. They told us that they will call us 30minutes before. We waited until 6:00, no show and no call. At this point, I called Costco customer service and the lady tried to call the company and they were already closed. Costco lady told me to call back tomorrow during their business hour.

My husband at 6:30 called the company phone number(called us to schedule) and a guy answered. He told us that they have other pick-ups and will call us before they come. We told him that we do not live at the pick-up location but we only 15 minutes away and as soon as we get their call, we will be there to meet them. We waited but no one called. I monitored our security cameras at that house, when I saw a pick-up vehicle. We called the company again and they told us they cannot wait and they said they called us. We have our phone with us the whole time and there were no records of their call. We still have the living-room set with us.

This is the worst experience ever. Costco return is a joke!

Took 2 months to get my washer/dry that was listed as a 7-10 day delivery on their website. Then when the day of the delivery finally came they contracted out the delivery to a 3rd party company without either asking or notifying me of such. I took the day off work for the item to be delivered. I'm a doctor and have a very busy schedule. The delivery company was not able to deliver the items to my address because they never reached out to me ahead of time to find the logistics of my home and driveway. Nor did they ever provide me with a number of who I could contact to reach them. They were supposed to call the day before and didn't. They showed up at my house and with no effort to make things work announced they couldn't deliver the item and that I'd have to reschedule.

Save yourself the time and don't buy appliances from Costco. Use a real appliance store like Best Buy/Lowes/Home Depot. I've never had a problem with any of them. This was my first and last time buying an appliance from Costco. They should be embarrassed.

Costco online sucks. I have been waiting to get my Washer and Dryer since April, it is July 26th. Had three confirmed delivery days each time received a text or email, after I waited for them, telling me that they are not able to deliver them. Spent literally tens of hours on the phone to talk to nice but lying "service people". Already went 6 times to my Costco store to asked for help - Nothing! Over the last 31 year I know I spent close to half a million $ at Costco. I will not renew my membership no more. They will not get another $ from me if this is how they treat a long term costumer. I hope many other people will do the same.

I returned a product on July 1st and haven't received my refund yet. And the customer service guys arnetta the supervisor yelling at me for asking why they are conveying contradicting information. Do not buy from their online

They said i had to return items to ups store or warehouse whe. It was their imbecilic box packing that caused 12 pounds of sugar to burst over everything. Customer service no help. I will not order from them and plan to shop in warehouse rarely, if at all.

Ordered a washing machine and dryer to be delivered on June 19, delivered and hooked up as promised. First load of clothes, the dryer would not work. Called the same day and was told a new one would be delivered within 5 days. 5 days later... no word. Called 4 different times and finally was told a new one would be delivered today, July 5th. Today, as I was waiting for the order, I got a call they had lost it... who loses a dryer? Called again and was told I have to reorder it with no set delivery date. They outsource their deliveries and apparently do no have their crap together. Very bad business. Do not do it as the customer service agent says this is normal!

I ordered a dishwasher and scheduled a delivery date for June 29th. I received a notification that it would be delivered between 9 and 11. It didn't arrive. I called and waited on hold 1 hour and 11 minutes before being disconnected. I called back and waited on hold for another 1 hour and 48 minutes. They said they lost the dishwasher. They then found it and the delivery was rescheduled for July 1 between 9 and 11. I waited until 12:30 and tried to call. I waited 1 hour and 23 minutes and had to disconnect because I had to go somewhere. A few hours later Costco called and wanted to schedule delivery. I said what happened to the delivery today. He checked and called me back and said they didn't have room on the truck so they canceled the delivery. The gave me no notification. The delivery is now scheduled for Saturday. We will see what happened next. Extremely poor communication and dreadful customer service.

Can I give -ve stars? That should be an option. At least let me do 0 stars. Are you kidding me.
What happened to customer service. Do they even know what that is.

I ordered a table and chair outdoor set from Costco.com. Scratched the first time. Requested driver to take it back. Delivery guy started cussing in my backyard because I refused the order. Really, I am well within my right it is not a $2 item buddy. It was *******@2500 item.

Anyway item out of stock had to reorder again. This time worse scratch on table and again they offered a replacement to show up on 6/30. No one ever showed up. 6 1/2 hrs later on a call with no luck getting anywhere. Finally I was able to get hold of Coscto.com and requested a full fxxxxxx refund. Oh my God this is the worst customer service I have ever seen from Supervisiors to mgrs to delivery team.

The right hand nows nothing about their left hand. Better yet fingers within the same hand know nothing. It is that bad.

Never ever ordering anything from Costco.com. I will go get it in the store but other than that stay away. You will regret it..

Good evening,
Hope all is well. I just got done talking to Michael F (ID # 2444FTM) from costco.com Customer Service. I wanted to inform you that he is an EXCELLENT customer service to work with. With everything going on during this pandemic he was collected. He was so polite and nice. He went over and beyond and was very professional. He definitely knows his job/business. If I could I would continue to use him for any online inquiries. His answer were clear and where necessary detailed enough when I also inquired about the air mattress. He was so informed that it made our decisions quickly about purchasing an air mattress.

Great hire manager! Give him raise!

I would prefer to rate this as ZERO but that is not an option. We have had a TERRIBLE, I mean REALLY TERRIBLE, experience with the installation of our costco.com purchased LG washer/dryer set. It is has been a two month ordeal. Costco.com hires TERRIBLE installation contractors that are not skilled, not professional. We have had 4 sets of contractors come - one installed the equipment in backward order, the other scratched the appliance and created water damage, the other stripped the water input into the washing machine rendering it unusable, the most recent left the shipping bolts in the washer and when we began to run our wash, the washing machine made a terrible GRINDING noise. We will NEVER purchase appliances from Costco ever again. While costco.com customer service team may not be at fault directly, they should be ashamed of themselves for selling expensive equipment and not having staff that is professional and skilled enough to install it. Shame on Costco.com.

Bought a ready roasted chicken at Costco, got home only for my son to realize that there were flies in the container.
After opening the container one fly flew out the other was dead on the chicken and at the back of the chicken were fly eggs!

Called Costco. They said there was nothing they could do for me over the phone and to drive back to Costco for a replacement.

I told them I live out of town so they suggested I keep the chicken and bring it in when I can!

Disgusting... why would I want a replacement anyway.

Dissatisfied in how they dealt with the complaint.

Check your chickens everyone. This is disgusting!

I ordered a refrigerator from Costco in April. After waiting a month they scheduled a delivery. I had a contractor and plumber standing by in case they had to make a modifications to make it fit. An hour before the scheduled delivery, they called and said they couldn't find it. After several days I finally talked to a supervisor who said indeed it was lost and ordered another on an expedited basis. The second one arrived and it wouldn't fit because the published specifications were in error. The installation tom set up an appointment for the following week and placed the refrigerator in my family room. The day comes and no installation crew. No one knows anything about it. I don't know who to call... no one knows anything and I'm sitting with a refrigerator in my family room. Never again Costco.

Terrible customer service. Door greeter is rude and has zero customer service skills. Will not return and will be getting a membership refund. Stay away from this place in St. Peters. Go to Sam's.

The staff neither knows nor cares about your questions. - especially if it has to do with products. Where's the Jam? The employee points vaguely toward the shelves. Really? Any shelf or aisle or just "over there?"
Grabbed a box from a large utility cart. Employee barks at me that I can't take any and go to the front. I've been to the front and there is nothing. Barks again. I take the box and inform this person that I don't work for them, there are no boxes at the front and I don't care.
You never know if you're going to find the products that have been on shelves for months or years. Ask someone if they'll be getting more and you might get a shrug. "Go to the front and write feedback". What?
You buy 2 hotdogs. Please beg for ketchup and mustard and they ask you if you want your pops. Are you effen kidding me? I used to just get onions and mustard and I was good. Now, I take the condiments and even if I don't use them, I just take them. And yes, I bought 2 hotdogs which each come with a pop. Give me what I PAID for and stop asking me if I want it, you cheap, mean, little miserly tightwads.

If you can't afford it, don't sell it. Otherwise stop being indifferent, bean-counting a-holes. You will eventually be shot out of the sky by another company. I look forward to that day

Treadmill home delivery set up and install. Treadmill was damaged out of the box, so it was returned. Great service so far.

The issue arose when I was told to call Costco Logistics and had to wait on hold for 2 hours. You read that right, 2 hours! Who does that?

Anyway, they are supposed to be delivering it in the future, even though it's not in their warehouse yet. They told me I could always call back and reschedule after they received it in their warehouse. I am hoping 2 weeks is long enough for them to get it delivered. I will NEVER call them again. 2 hours on hold, cannot believe it. This is awful.

I want to know if any of Costco's executives would wait on hold for 2 hours in order to do business with a company.

They should shake loose with the change and hire more people to man their phones.

Shame on you, Costco.

They had one job: deliver a 75" flatscreen to the house. The email said they'd be here between 7a and 9p y'day, and, of course, they never showed, no call, text, nothing. Called the warehouse, they can't reschedule delivery for at least a few days. Been on phone for an hour with them now waiting for a supervisor. I wouldn't have had to go through this if they accepted mastercard at the store terminals, where they had the tv I wanted - they only take MC online. Never again, demanding refund on TV and membership. Do not use these worthless people.